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Transwest Ford - Service Center

Scottsbluff, NE

4.3
195 Reviews

195 Reviews of Transwest Ford - Service Center

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November 27, 2023

Very kind and understanding. Appreciate fixing the problem as soon as they could everything works great and it’s clean. Thank you. More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
Nov 28, 2023 -

Transwest Ford responded

Hi Brad. Transwest Ford appreciates the great review. We are fortunate to have a great service team that does a great job of getting you in, fixed up, and back on the road. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 27, 2023

They seem to work very good and I’m very happy with them so far! More

by Toosweet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Cross
Nov 28, 2023 -

Transwest Ford responded

Hi Toosweet. Transwest Ford appreciates the kind words. We are happy our service team was able to get you fixed up. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 23, 2023

The whole crew at Transwest is top shelf. Brian made things seamless, Al ensured everything was going well (even while on family vacation!), and Sunshine’s customer service was phenomenal. No More

by Britt
Workmanship
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Christeleit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sunshine Eisenbarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Transwest Ford responded

Hi Britt. Transwest Ford appreciates the great review. We are fortunate to have such a great team that does a great job taking care of our guests. Thank you very much for taking the time to leave the great review and we certainly appreciate your business. We hope we can be of help with your future automotive needs. The Transwest Ford Team

November 22, 2023

Friendly and helpful. Nice clean facility and knowledgeable people that get the job done. I'm very satisfied with the service. More

by Ronalddudden
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Nov 28, 2023 -

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We are happy the team was friendly and helpful. We also appreciate your kind words on our facility. We did a major remodel recently and we appreciate the feedback. Thank you for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 21, 2023

The staff is excellent. I was a little disappointed in how long it took service the vehicle. I thought it would take about a hour but it took over two hours. They did do an More

by Todd
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
Dec 18, 2023 -

Transwest Ford responded

Hi Todd. Transwest Ford appreciates the great review. We are sorry it took a little longer than expected for your service. We will take some time to review your visit and see where we can improve. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 20, 2023

Cass was super helpful getting my vehicle in without any notice for an oil change. More

by Mistyweibertross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Cross
Nov 20, 2023 -

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We are happy to hear Cassie was able to squeeze you in for an oil change. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 20, 2023

Cassie got me scheduled right away and the person who did my detail did an excellent job highly recommend anyone to bring their vehicle here for detail work. I have my vehicles detailed at least every 6 mont More

by njhyde43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie Cross
Nov 20, 2023 -

njhyde43 responded

Thank you

November 20, 2023

Super nice to deal with They are always pleasant and helpful Check out lady is super nice More

by shelleysar95
Recommend Dealer
Yes
Employees Worked With
Shawn Miller, Shawn Miller
Dec 18, 2023 -

Transwest Ford responded

Thank you for the kid words. Transwest Ford always appreciates hearing from our guests. We are happy the team continues to be pleasant and helpful. Thank you very much for your business and we hope we can continue to help you with your automotive needs. The Transwest Ford Team

November 19, 2023

Cassie did not help me. Another guy did he was rude. Appt was at 2 they never took pickup back till 2:20. More

by CAWIEZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunshine Eisenbarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert MacDonald
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Transwest Ford responded

Transwest Ford appreciates your feedback. However, we are sorry you had a less than perfect experience while in for service. We will review your visit with our service team to see where we can make improvements. Thank you again for your input, its how we continue to improve. We hope we can be of help in the future. The Transwest Ford Team

November 11, 2023

Cassie is an amazing service advisor. She was busy when I came in to pick up my vehicle, but the guy that ended up helping me walked me halfway to the cashier and said they have your key More

by travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Miller, Cassie Cross
Nov 13, 2023 -

Transwest Ford responded

Hi Travis. Thank you for taking the time to leave us your feedback. It's how Transwest Ford continues to improve. We are sorry you were not briefed on what was done to your vehicle. We like to walk through the work order with our guests so they know what was completed. We will share your message with our management team so we can tighten up our processes. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

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