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Transwest Ford - Service Center

Scottsbluff, NE

4.3
195 Reviews

195 Reviews of Transwest Ford - Service Center

Sort by
December 01, 2023

What I was told to plan for as to the amount of time to do the work, compared to the actual time it took to get done was way off. I was told to arrive at 0800. Got there at 0750, the gentleman that helped More

by rkleager
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Report | Print
Dec 18, 2023 -

Transwest Ford responded

Transwest Ford apologizes for the confusion. We appreciate you sharing your experience, this way we can go way and review your visit and see where we can improve. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 01, 2023

It was a good experience. Didn't have to wait too long, very courteous and knowledgeable. More

by Moiseshernandez2323
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Report | Print
Dec 04, 2023 -

Transwest Ford responded

Transwest Ford is happy to hear you had an enjoyable experience while in for service. Our team work hard to create a smooth, hassle-free process. Thank yoiu very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 01, 2023

I can't find a more personal agreeable service manager! Crossing t's and dotting is come naturally to some people. You and I are both fortunate to have her at Transwest Ford! More

by tree1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cross
Report | Print
Dec 18, 2023 -

Transwest Ford responded

Transwest Ford is happy to hear Cassie took great care of you while on your recent service visit. We are fortunate to have a great team and Cassie is certainly one of the best. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 30, 2023

Great service and got me in and out in the same day. Highly recommend Transwest Ford. More

by Jim.schoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Miller
Report | Print
Nov 30, 2023 -

Transwest Ford responded

Hi Jim. Transwest Ford is happy to hear our service team was able to take great care of you while on your recent visit. Our team works hard to deliver a smooth, hassle-free experience to all of our guests and we are happy they met your expectations. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 30, 2023

When I purchased my vehicle I bought an oil change pkg and detail pkg. dealership sold and the aren’t honoring what I paid for. Needless to say I won’t be back. More

by RobynVance1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus
Report | Print
Nov 30, 2023 -

Transwest Ford responded

Hello Robyn. Transwest Ford is sorry to hear you had a less than perfect experience while on your recent visit. We looked into your visit to better understand the situation. The package you purchased was through a different dealership group. Your package is still good, it just needs to be redeemed through one of their stores. We do ask that you speak to our service manager, Shawn, and see if we can help in some way. You can call Shawn at 308-635-3701 or stop by the store to speak to him directly. We appreciate your understanding and hope you and Shawn can get a chance to talk. The Transwest Ford Team

November 29, 2023

My experience was very good and professional. Great customer service. Would highly recommend transwest ford More

by Rbandz23
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Report | Print
Nov 29, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy the service team was able to take good care of you while on your recent visit. Our team works hard to deliver a friendly, professional experience. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 28, 2023

They were great to work with and pleasant and courtesy and helpful in every way . More

by Vergilandy@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
4.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Christeleit
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Lockwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert MacDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Mehling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Racine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Miller, Cassie Cross, Hunter Christeleit
Report | Print
Nov 28, 2023 -

Transwest Ford responded

Transwest Ford appreciates the great review. It's always nice to hear from our guests. We are happy the team was pleasant and courteous while on your visit. Thank you for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 28, 2023

To be determined, it looks like the repair is not repaired. I am trying to confirm that I still have a coolant leak. A lot of time and money spent. To not be repaired. More

by dunegank
Recommend Dealer
No
Employees Worked With
Shawn Miller, Shawn Miller
Report | Print
Nov 28, 2023 -

Transwest Ford responded

Transwest Ford is sorry to hear your coolant leak issue may not be corrected. We see that you were working with our service manager Shawn. Please reach out to Shawn so we can make sure to get you fixed up and back on the road. Thank you for your understanding. The Transwest Ford Team

Nov 28, 2023 -

dunegank responded

Shawn has already reached out to me to get the pickup back to check it again.

November 28, 2023

I would use them again they did an excellent job and have excellent staff, as a matter of fact I am going back. More

by carlaalford2022
Recommend Dealer
Yes
Employees Worked With
Shawn Miller, Shawn Miller
Report | Print
Dec 18, 2023 -

Transwest Ford responded

Transwest Ford appreciates the kind words. Our team works hard to deliver a great experience to all of our guests and we are happy they met your expectations. Thank you very much for your business and please let us know how we can help in the future. The Transwest Ford Team

November 28, 2023

The people are pleasant to freak with. They kept working to find the issue and resolve it More

by Jenniferhooton
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Report | Print
Nov 28, 2023 -

Transwest Ford responded

Transwest Ford is happy to hear you found our service team easy to work with. Our goal is to get you in, fixed up and back on the road in a timely manner. We have a great team and Cassie is certainly one of the best. Thank you for your business and we hope you will keep us in mind for your future automotive needs. The Transwest Ford Team

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