Transwest Ford - Service Center

Transwest Service was friendly and accommodating. I appreciate their flexibility in rescheduling my appointment and getting my car serviced quickly. Friendly bunch! I appreciate their flexibility in rescheduling my appointment and getting my car serviced quickly. Friendly bunch! More

My appointment was at 9:00 and wasn't taken in until After 3:00 pm. Nobody knew what the progress was and no updates. I was put on hold for 15 min and nobody would answer. Very poor service !!!! After 3:00 pm. Nobody knew what the progress was and no updates. I was put on hold for 15 min and nobody would answer. Very poor service !!!! More

I am disappointed in the fact that a year after I purchased my vehicle I had the battery replace now a year later it needs to replace and now I have to purchase the battery. Most car batteries last a purchased my vehicle I had the battery replace now a year later it needs to replace and now I have to purchase the battery. Most car batteries last a year and fail to see how it is my responsibility to pay for a second faulty battery. The policy needs to be changed. More

Asked to have vehicle there at 7:30am for a hours worth of work. They were not done until 3:30. I had to take 2 days off from work because they had my vehicle for 2 days between the diagnostic and to fix v of work. They were not done until 3:30. I had to take 2 days off from work because they had my vehicle for 2 days between the diagnostic and to fix vehicle. Lost out on hours at work for a hour job. More

They were very kind and able to fix my problem in a short amount of time. amount of time. More

This is our 1st routine service trip since purchasing a '22 Escalade . They gave 2 complimentary oil changes with the deal & we purchased a service contract... Not sure what that includes going forward? It '22 Escalade . They gave 2 complimentary oil changes with the deal & we purchased a service contract... Not sure what that includes going forward? It's a eediculously nice vehicle. We are enjoying the luxurious and practical features. More

I had several things done so it took 2 days. Things went fairly well All the parts came in on time so I could get the truck back Things went fairly well All the parts came in on time so I could get the truck back More

Vehicle was ready to go but I didn't get the ticket and keys until 30 minutes later keys until 30 minutes later More

Good work at fair price That's about it I'll be back Haven't had a good Ford dealer until now Haven't had a good Ford dealer until now More

Attentive to detail. Also went the extra mile with new vehicle switch over. Thank you Also went the extra mile with new vehicle switch over. Thank you More