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Transwest Ford - Service Center

Scottsbluff, NE

4.3
211 Reviews

211 Reviews of Transwest Ford - Service Center

Sort by
December 29, 2023

Got me right in. Waited a little while and told done. Had a client waiting and got my keys and statement right away. Listened. ???? More

by Jan21
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
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December 28, 2023

Very good experience I would rate this experience very good I just wish you never have left Torrington More

by WYAGGIE
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady service adviser
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December 23, 2023

People were very pleasant and eager to help I felt that I was well taken care of More

by 2rrgifford
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
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Dec 28, 2023 -

Transwest Ford responded

Thank you very much for the 5-star review. Transwest Ford always appreciates hearing from our guests, its's how we continue to improve. We are happy Cassie was able to take good care of you while in for service recently. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 20, 2023

I stop in and schedule the same day for oil change and Breanna Craig was so polite and always smiling when I came through the door. John who change my oil in my vehicle was so nice too and very polite to More

by Coco
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
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Dec 20, 2023 -

Transwest Ford responded

Hi Coco. Transwest Ford is happy Breanna and John were able to take great care of you while in for an oil change. We work hard to make service visits as smooth and hassle-free as possible. Thank you for appreciating our crew and we hope we can be of help in the future. The Transwest Ford Team

December 18, 2023

Great customer service. Nice waiting environment Will return again for my next oil change. Thanks More

by Alipalu
Recommend Dealer
Yes
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Dec 20, 2023 -

Transwest Ford responded

Thank you very much for the great review. Transwest Ford is happy to hear our service team took great care of you while getting your oil changed. We also appreciate the compliment on our waiting area. We really appreciate your business and we look forward to seeing you for your next oil change. The Transwest Ford Team

December 17, 2023

Been pretty good. They have been very acceptable to me and keep me informed. Thanks More

by robertzweifel
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Report | Print
Dec 18, 2023 -

Transwest Ford responded

Hi Robert. Transwest Ford appreciates the 5-star review. Our team works hard to deliver a great experience to all of our guests. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

December 17, 2023

Not good Took to long and the work is not complete then I have to wait 2 weeks till I get it in again plus they say it might not be warranty I have a bumper to bumper warranty that does not expire till may o More

by Brunzkevin551
Recommend Dealer
No
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Dec 20, 2023 -

Transwest Ford responded

Transwest Ford appreciates feedback. We will review your visit with the service team to make sure they set correct expectations when getting various services done. To find out exactly what your warranty covers, please reach out to our service manager, Shawn Miller at 308-635-3701. He should be able to review everything for you. Thank you for your business and we hope we can be of help in the future. The Transwest Ford Team

December 16, 2023

Reliable Good communication with customer. Frequent updates. Corrected problems promptly. Reliable source for service. Nice waiting area and services. More

by LINDA5443
Recommend Dealer
Yes
Employees Worked With
Deanna
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Dec 18, 2023 -

Transwest Ford responded

Hi Linda. Transwest Ford appreciates the great review. We are happy the service team was able to take great care of you while in for service. Thank you very much for your business and we hope we can be of help in the future. The Transwst Ford Team

December 15, 2023

They were very friendly They treated me with respect, and explained what was done and needed to be done. More

by Wyobruno
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
Report | Print
Dec 18, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our team was able to take great care of you while on your recent service visit. Our team works hard to deliver a smooth, customer focused experience. Thank you very much for your business and we look forward to seeing you again. The Transwest Ford Team

December 15, 2023

They repaired drivers window in order to complete a door latch recall. Less than 3 months window fails to operate. I was told by service manager the work has NO warranty! It has cost me over $500 to have More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Miller
Report | Print
Dec 18, 2023 -

Transwest Ford responded

Hi Tim. Transwest Ford appreciates you sharing your experience. We are sorry you had a less than perfect experience. We will review your visit with the service team and see where corrections need made. Feel free to reach out to our General Manager, Al Meloni, to discuss your situation further. He can be reached at 308-635-3701. Thank you for your business and we hope we can earn your future business. The Transwest Ford Team

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