Transwest Ford - Service Center

Not good Took to long and the work is not complete then I have to wait 2 weeks till I get it in again plus they say it might not be warranty I have a bumper to bumper warranty that does not expire till may o have to wait 2 weeks till I get it in again plus they say it might not be warranty I have a bumper to bumper warranty that does not expire till may of 2024 More

Reliable Good communication with customer. Frequent updates. Corrected problems promptly. Reliable source for service. Nice waiting area and services. Frequent updates. Corrected problems promptly. Reliable source for service. Nice waiting area and services. More

They were very friendly They treated me with respect, and explained what was done and needed to be done. explained what was done and needed to be done. More

They repaired drivers window in order to complete a door latch recall. Less than 3 months window fails to operate. I was told by service manager the work has NO warranty! It has cost me over $500 to have latch recall. Less than 3 months window fails to operate. I was told by service manager the work has NO warranty! It has cost me over $500 to have the door latch recall completed and workmanship has no guarantee. Thoroughly disgusted with service! Also had car for almost two weeks off and on. Definitely not the way I choose to run my business. More

Transwest Service was friendly and accommodating. I appreciate their flexibility in rescheduling my appointment and getting my car serviced quickly. Friendly bunch! I appreciate their flexibility in rescheduling my appointment and getting my car serviced quickly. Friendly bunch! More

My appointment was at 9:00 and wasn't taken in until After 3:00 pm. Nobody knew what the progress was and no updates. I was put on hold for 15 min and nobody would answer. Very poor service !!!! After 3:00 pm. Nobody knew what the progress was and no updates. I was put on hold for 15 min and nobody would answer. Very poor service !!!! More

I am disappointed in the fact that a year after I purchased my vehicle I had the battery replace now a year later it needs to replace and now I have to purchase the battery. Most car batteries last a purchased my vehicle I had the battery replace now a year later it needs to replace and now I have to purchase the battery. Most car batteries last a year and fail to see how it is my responsibility to pay for a second faulty battery. The policy needs to be changed. More

Asked to have vehicle there at 7:30am for a hours worth of work. They were not done until 3:30. I had to take 2 days off from work because they had my vehicle for 2 days between the diagnostic and to fix v of work. They were not done until 3:30. I had to take 2 days off from work because they had my vehicle for 2 days between the diagnostic and to fix vehicle. Lost out on hours at work for a hour job. More

They were very kind and able to fix my problem in a short amount of time. amount of time. More

This is our 1st routine service trip since purchasing a '22 Escalade . They gave 2 complimentary oil changes with the deal & we purchased a service contract... Not sure what that includes going forward? It '22 Escalade . They gave 2 complimentary oil changes with the deal & we purchased a service contract... Not sure what that includes going forward? It's a eediculously nice vehicle. We are enjoying the luxurious and practical features. More