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Transwest Ford - Service Center

Scottsbluff, NE

4.3
211 Reviews

211 Reviews of Transwest Ford - Service Center

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January 13, 2024

My truck was covered in Deisel fuel and stunk in the cab and I had to return for it to be cleaned and still sunk when I took it home and made my entire ship stink of diesel fuel More

by Bosscattle
Recommend Dealer
No
Employees Worked With
Service
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Jan 17, 2024 -

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We are sorry you had a less than perfect experience while on your recent visit. We will review your visit with out service team so something like this doesn't happen again. Please feel free to reach out to our service manager, Shawn Miller, to discuss further. We want to make sure we get things rectified and make sure you are happy. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

January 12, 2024

The drop off and pickup was super easy. Loved it. Especially on a freezing cold day. More

by Linda.meyer10
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
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January 12, 2024

The work done on my car was done in a timely fashion and I was treated with respect More

by Wyobruno
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
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Jan 12, 2024 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our service team was able to take good care of you while on your recent service visit. We work hard to get the job done in a timely fashion and make you as comfortable as possible while waiting. Thank you very much for your business. The Transwest Ford Team

January 12, 2024

Cassie was good. Mario was not upfront about the estimate for my explorer. It does not appear the mechanic did much of a diagnostic for my f350 diesel other than pull More

by Bdchopper
Recommend Dealer
No
Employees Worked With
Service department and a diesel mechanic
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Jan 15, 2024 -

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. We are sorry you had a less than perfect experience while in for service. We will review your visit with our service manager to better understand where we need to make corrections. Our goal is to deliver a 5-star experience to all of our guests and your feedback will be quite helpful. Thank you again for your feedback and we hope we can be of help in the future. The Transwest Ford Team

January 12, 2024

They greet me right away. They greeted me right away. They took good care of servicing my car . I had to go ask if they found anything on the problem I reported. It was not me More

by CANDIPATTERSON
Recommend Dealer
Yes
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Jan 15, 2024 -

Transwest Ford responded

Hi Candi. Transwest Ford appreciates your feedback. We are happy the service team was able to deliver a 5-satr experience. We work hard to deliver a smooth, hassle-free experience. We are sorry we were not able to find the issue with your door panel. Please stop back and ask for our service manager, Shawn Miller, to help diagnose the issue. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

January 11, 2024

Everything was easy fast and professional. There's not much to say (in a good way) More

by zulaufluckey
Recommend Dealer
Yes
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Jan 12, 2024 -

Transwest Ford responded

Transwest Ford is happy our service team was able to take great care of you while on your recent visit. We work hard to get you in, fixed up and back on the road. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

January 11, 2024

Great service. Prompt, friendly, and accurate. I felt well taken care of, and it brightened my day. More

by Mollywillmschen
Recommend Dealer
Yes
Employees Worked With
Cassie Cross, Cassie Cross
Report | Print
Jan 12, 2024 -

Transwest Ford responded

Transwest Ford is happy to hear our service team took great care of you. We work hard to deliver a prompt, friendly, detailed experience. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

January 11, 2024

I purchased my vehicle from Fremont Ford prior to the new ownership and have regular oil changes, etc. since then. Definitely have had very good customer service from everyone! More

by critterslr
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jan 12, 2024 -

Transwest Ford responded

Thank you for taking the time to leave us your feedback. Transwest Ford always appreciates hearing from our customers and we are happy you enjoyed your experience. Our team works hard to deliver a very customer focused experience. Thank you very much for visiting and we hope we can be of help in the future. The Transwest Ford team

January 11, 2024

Took 4 days to be notified cost of repairs, no parts ordered till approved cost. 2 weeks More

by Lmestrada44
Recommend Dealer
No
Employees Worked With
Cassie Cross, Cassie Cross
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Jan 12, 2024 -

Transwest Ford responded

Transwest Ford appreciates you sharing your feedback. However, we are sorry you had a less than perfect experience while on your recent visit. We will review your visit with the team and see where we can make improvements. Thank you again for your feedback, it's how we continue to improve. We also thank you for your business. The Transwest Ford Team

January 11, 2024

My c a r was serviced. It was completed promptly and satisfactorily. Personel were friendly and knowledgeable. More

by maryjbeth
Recommend Dealer
Yes
Report | Print
Jan 12, 2024 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our service team was able to take good care of you while on your recent visit. We work hard to deliver a smooth, hassle-free experience. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

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