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Transwest Ford - Service Center

Scottsbluff, NE

4.3
210 Reviews

210 Reviews of Transwest Ford - Service Center

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February 15, 2025

We are so pleased to have had Mario assist us with our dead battery issue . He went out of his way to accommodate us ; We are out of city limits so he was nice enough to make a “house call” . We will be More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Transwest Ford responded

What a great testimonial! Transwest Scottsbluff has one of the highest-trained service teams around. That's only possible with great team members like Mario and their willingness to go above and beyond for customers like you. We will share your kudos with Mario. We look forward to working with you in the future. Transwest Ford

February 15, 2025

Got the estimate to repair our vehicle for $1200 to change an o ring and spark plugs I check the price of the parts picked up the vehicle and the parts abd paid the diagnostic fee for less that $300 More

by 5 ford trucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Transwest Ford responded

I’m sorry to hear about your poor experience with our location, 5 ford trucks. We want to address your concerns but will need additional information. We did not meet your expectations and as a manager here I would be happy to get involved and help you. Here is my contact information. Please call me at your convenience. Alessandro Meloni | General Manager | Transwest Ford Office: (308) 635-3701 | Email: ameloni@transwest.com

February 12, 2025

Breanna is awesome. Even though I didn’t have an appointment she was able to help me get an appointment for a battery replacement for my pickup so I wasn’t stranded. Sh More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Transwest Ford responded

Thanks for noticing, None. Breanna is the best! We are grateful to help you in your time of need, so you could get back out on the road! We're family-owned and operated, and it's our goal to build a life-long relationship with you! Hope to work with you again soon! Sincerely, The Transwest Team

February 09, 2025

Sales and service is always amazing. Sunshine makes it easy to service my vehicles by taking them to Scottsbluff and she makes everything smooth when purchasing. More

by TWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Christeleit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sunshine Eisenbarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Transwest Ford responded

Thanks for the wonderful review, TWE. Sunshine does a great job helping customers. We are happy to have exceeded your expectations, and hope to do so every time! Transwest Ford

February 06, 2025

MARIO IS THE ONE THAT HELPED ME. GOOD GUY stayed in touch with me. Thanks More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Feb 07, 2025 -

Transwest Ford responded

Thank you so much, none23! We're glad our friendly staff kept you updated and exceeded your expectations! We look forward to working with you again soon! Transwest Ford

February 05, 2025

Everyone was so helpful and communicated everything perfectly, from picking my car up to dropping it off. More

by Sandra
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunshine Eisenbarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Transwest Ford responded

Thank you for taking the time to leave us your 5-star review, Sandra. We appreciate the endorsement. We take pride in our workmanship and strive to provide Elite customer service. We appreciate your business and look forward to working with you in the future. Transwest Ford

February 04, 2025

Professional service in a timely manner at a fair price. Employees are courteous and efficient. More

by KEN.OWENS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Transwest Ford responded

Thanks for noticing, Ken! We want you to have what you need as quickly as possible, so you can get back out on the road! We're family-owned and operated, and it's our goal to build a life-long relationship with you! Hope to work with you again soon! Sincerely, The Transwest Team

February 02, 2025

Staff very helpful and friendly! Very thorough about the recall also in calling back for scheduled appointment! More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Transwest Ford responded

We are so glad to have been able to serve you, none23. We know your time is valuable and hope to continue to offer clear communication and great customer service to you for years to come! Sincerely, The Transwest Team

February 01, 2025

I normally do not like to do surveys as I have done many in the past. I was happy with all involved and the car service. The car wash was great too! More

by Shirleynmike
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Transwest Ford responded

Thanks for the great review, Shirleynmike. We appreciate your endorsement We have an outstanding service team. It's our pleasure to assist you. We hope to continue working with you for years to come! Transwest Ford

January 31, 2025

I haven't always received the service I expected. It is improving. I delt with Rob Macdonald. He kept me informed on what was going on with the car. He took good care of me. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Transwest Ford responded

So glad to hear it, none23. We believe in continuous improvement. It's a top priority of ours to make sure you receive excellent customer service every time. Thank you for your business. Transwest Ford

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