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Transwest Ford

Scottsbluff, NE

Overview
Employees
Reviews
Vehicles
4.5
407 Reviews
Transwest Ford in Scottsbluff, NE, also serving Torrington, WY and all of western Nebraska/eastern Wyoming is proud to be an automotive leader in our area. Since opening our doors, Transwest Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford, used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first-time car buyer, you can trust that Transwest Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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1515 E 20th St

Scottsbluff, NE

69361

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Showing 407 reviews

April 07, 2025

Courteous and direct forward Very quick to respond andQuick to get the paperwork done and very reasonably priced More

by ppshaw75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunshine Eisenbarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Transwest Ford responded

Agreed, ppshaw75! Sunshine is the best! She knows how to help you find the vehicle that meets your needs and lifestyle! We look forward to working with you in the future! Sincerely, The Transwest Family

April 06, 2025

I waited 2 hours for an oil change and was told it was taking a while longer because the car wash was down and had to wash by hand but when I got to my car it wasn't washed at all More

by Allstar1999lh
Recommend Dealer
No
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Apr 09, 2025 -

Transwest Ford responded

Allstar1999lh, we would like to apologize for your experience. We appreciate you bringing the situation to our attention. We appreciate customer feedback to identify our strengths and weaknesses. We hope you will give us another chance to work with you. Transwest Ford

April 06, 2025

Very attentive to my needs. Always try to solve my issues. Very kind people. Word. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Transwest Ford responded

Thank you for the kind words, Brian. We are very happy to be able to assist you and make such a positive impact on your service experience. Thank you for your business. Transwest Ford

April 03, 2025

Absolutely amazing customer service! Polite and trying their best to get you the best service More

by relkayla_505
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mawhinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Transwest Ford responded

We appreciate you giving such a sincere review, Relkayla_505. What great compliments for our team and their customer service. We aim to give you a great experience every time. Thank you for your business. Transwest Ford

April 02, 2025

Poor communication skills with poor knowledge of simple questions with a lot of what service advisor quoted herself of “miscommunication” More

by TB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savanna
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Apr 04, 2025 -

Transwest Ford responded

We are so sorry, TB. We strive to offer excellent customer service every day. We like to learn from these moments. Would you be interested in sharing your experience with our customer liaison? This will help us learn from our shortcomings. You can reach our customer liaison at 303-301-7501. AN additional insight would be greatly appreciated. Again, our apologies.

April 01, 2025

Super as always! Al and his gang are great to do business with. We go to Transwest for all our auto needs. More

by dmk0570
Recommend Dealer
Yes
Employees Worked With
Nathan Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Kendall
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Apr 02, 2025 -

Transwest Ford responded

Glad we could help, dmk0570! We're pretty proud of Al, Nathan, and the rest of our Ford team! We appreciate your continued support. Thank you for your business. Sincerely, The Transwest Team

March 31, 2025

Mario was very professional and courteous, he always goes out of his way to make sure everything is taken care of and that we are happy with the service and with Mario it is always great! More

by ET97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Transwest Ford responded

Thanks for saying so. ET97. Mario is a great asset to our Service Department. We appreciate your business and look forward to working with you in the future. Transwest Ford

March 29, 2025

Very knowledgeable, accommodating, kind and very great to work with. So glad to do business with these outstanding individuals, this dealership does an outstanding job. More

by west.candio
Recommend Dealer
Yes
Employees Worked With
Daniel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Ramirez
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Apr 01, 2025 -

Transwest Ford responded

Thanks for your feedback, west.candio. We appreciate you giving such a sincere review. We aim to give you a great experience every time. We look forward to serving you again. Transwest Ford

March 29, 2025

They sent you a coupon for a free oil change and when you take your vehicle in there then they say that they're charging you less so you have to pay out of pocket and they don't honor the coupon so just so y More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Breanna Craig
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Transwest Ford responded

We are so sorry about this confusion, none23. We would like to hear more about your recent oil change experience. Based on the information provided, it's hard for us to identify your specific service order. Please contact our customer liaison at 303-301-7501. Again, our apologies.

March 27, 2025

My husband and I had an excellent experience purchasing our vehicle from Michael at Transwest. He was knowledgeable, attentive, and made the entire process smooth and straightforward. We truly appreciated More

by DIETRICHDORI
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mawhinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Transwest Ford responded

Thank you for taking the time to leave us your 5-star review, Dietrichdori. We are happy that Michael was help you with your purchase in having a smooth buying process. We are proud to be your hometown Ford dealership. Thank you for your support. Transwest Ford

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