Transitowne Jeep Chrysler Dodge RAM Of Williamsville

Poor Service Had my vehicle for 6 weeks. Did not return my calls. (probably 3 after service manager did not respond) A rental was not available. Service manager di Had my vehicle for 6 weeks. Did not return my calls. (probably 3 after service manager did not respond) A rental was not available. Service manager did not return two calls. Didn't speak to him until he happened to answer the service desk phone at the end of the day. Had nothing to do with returning my call. I was told by the Chrysler case manager I was "upsetting" the dealership by calling to find out the status. General manager was cc'd on my written concerns. No response. Was told they'd help waive lease payment. Didn't. Told me to contact Chrysler. Still not resolved. Terrible service. Poor communication. More

Great service Took my Subaru in for oil change, tire rotation, nys inspection. Done in less than 1 hour. Oil change is cheapest in wny, best sevice , very friendly Took my Subaru in for oil change, tire rotation, nys inspection. Done in less than 1 hour. Oil change is cheapest in wny, best sevice , very friendly More

Phenomenal Service Went to the dealer to replace a missing part that was not on the vehicle at the time of purchase a year ago. Manager Mr Terry Smith did not hesitate t Went to the dealer to replace a missing part that was not on the vehicle at the time of purchase a year ago. Manager Mr Terry Smith did not hesitate to fix the issue and to have the body shop ordered that missing part. He was very professional, courteous and most of all listened without interruption. Glad he was able to resolve this and it was done in a timely manner. I also have to give kudos to service department for replacing a broken taillight that was consuming water when it rains or if I go through the car wash. Very efficient. More

Right Deal at the right time Worked with Nick on this deal over the course of about a week. He was extremely helpful and willing to work with me until we got the numbers right. H Worked with Nick on this deal over the course of about a week. He was extremely helpful and willing to work with me until we got the numbers right. He also applied no pressure and let me find what I wanted at the dealership, a loaded Daytona Charger 392, as opposed to just trying to “sell me a car”. I will work with him again when I go back for my hellcat. More

New Lease Deal Just leased a 2018 Grand Cherokee..Got a good deal and am looking forward to enjoying it for the next 3 years. Have been using Transitowne since 1994 Just leased a 2018 Grand Cherokee..Got a good deal and am looking forward to enjoying it for the next 3 years. Have been using Transitowne since 1994 for my vehicles More

Good Service Prompt, thourugh, Courteous and on-time! Did everything I asked, had a shuttle ready and picked me up when I requested. Called me and game a straig Prompt, thourugh, Courteous and on-time! Did everything I asked, had a shuttle ready and picked me up when I requested. Called me and game a straight forward explanation of service rendered and needed. Overall extremely satisfied with my experience! More

Great experience When I dropped off my vehicle, all the work was completed in a timely manner. My vehicle was actually ready before the time promised. The Service St When I dropped off my vehicle, all the work was completed in a timely manner. My vehicle was actually ready before the time promised. The Service Staff is very friendly and informative. More

Great people who care and are helpful. I appreciate the professionalism and concern to meet the expectations of my vehicle by the service advisors display every time I go there. Great Job! I appreciate the professionalism and concern to meet the expectations of my vehicle by the service advisors display every time I go there. Great Job! Thanks again Ted! More

Will Not Lease Here Again! We had multiple issues when leasing a truck through Transittowne. First they let us test drive a vehicle and agree to leasing it only to find out that We had multiple issues when leasing a truck through Transittowne. First they let us test drive a vehicle and agree to leasing it only to find out that it wasn’t even abailable. We overlooked this because we understand that mistakes and misunderstandings happen. Then after my husband and I switched around our schedules and found a babysitter so we could go and sign all the paperwork, we were told that “they couldn’t find the keys to the truck.” So my husband left 2 voicemails with the service manager to discuss this and he never called us back. So after finally hearing back from Zack, who leased us the truck, we ended up switching everything to another day. When we picked the truck up we were only given 1 key and were told we would hear from them about setting up a time to come pick up a spare one. After 3 Weeks my husband tried for several days To get ahold of Zack about the key and never heard back. He again left messages for the service manager about the issue and never heard back. After about 4 days Zack finally responded to my husband not apologizing or anything, simple texting him a name and number. After another several days my husband was able to finally go to the dealership and get a spare key programmed. Still to this day we never heard back from the service manager. It was all around awful customer service and when our lease is up we will most definitely be going elsewhere! More