Transitowne Jeep Chrysler Dodge RAM Of Williamsville

Jeep corporate let me down I had premature rotor wear. They were heavily pitted and grooved. I contacted customer service at Jeep. They opened a file and then just stated the st I had premature rotor wear. They were heavily pitted and grooved. I contacted customer service at Jeep. They opened a file and then just stated the standard warranty statement. I knew about the standard warranty. These were not standard rotors. There are a lot of bad rotors on the market and Jeep chose to use these to save cost on a high end Jeep. The dealer matched the price on a brake job to compete with a competitor. Jeep did nothing to accommodate my complaint. More

Transmission Fluid Leak I initially went to Goodyear for repair of a leak I though was oil, they referred me to go to a dodge dealer for the repair due to the nature of the r I initially went to Goodyear for repair of a leak I though was oil, they referred me to go to a dodge dealer for the repair due to the nature of the repair (transmission) needed. They suggested that maybe the repair could possibly be covered under warranty. I am disappointed that due to being about 4 months beyond the in service date for the warranty period, yet more than 20k under the mileage limit, it was not covered. The service writer, Mike, however did a good job of explaining what could be and ultimately was needed. He arranged a courtesy ride home for me and a realistic time frame for the repair. The repair time actually was a little less than anticipated and I was able to get back to the dealership to pick up my vehicle about 4 hours later that afternoon. The price of the repair was within the range that I expected it to be. While disappointing, Mike noted that he could not offer any warranty coverage for the cost of the repair, he did suggest that I reach out to Fiat Chrysler Automotive to see if they will provide any relief. As I have to do that this week, the jury is still out on that portion of my satisfaction quotient for this repair experience. That being said, I am satisfied with the work done. More

The usual great service. I had my Dodge Avenger towed to the shop with a dead battery. The problem was quickly diagnosed and repaired. End of problem. The charge was fair and I had my Dodge Avenger towed to the shop with a dead battery. The problem was quickly diagnosed and repaired. End of problem. The charge was fair and equitable, as usual. More

Efficient, friendly setvice Always great service, fair price, work done in a timely manner, very professional service department. Would highly recommend sales and service here. Always great service, fair price, work done in a timely manner, very professional service department. Would highly recommend sales and service here. We are not associated with TransitTown in any way, just long time customers! More

Oil change The service operator told me I didn’t need an appointment for just an oil change. So I didn’t make an appointment. The only problem was that I waited The service operator told me I didn’t need an appointment for just an oil change. So I didn’t make an appointment. The only problem was that I waited 2-1/2 hours to have the oil changed. I didn’t expect that long a wait. However, I have to commend how nice, polite, and professional the staff was. That is why I gave 4 stars instead of 5 stars review. More

Amazing service I went in to get my oil changed and came out 3 hours later with a new Jeep. I had been thinking about purchasing a newer vehicle for a while but didn' I went in to get my oil changed and came out 3 hours later with a new Jeep. I had been thinking about purchasing a newer vehicle for a while but didn't think it was financially feasible. Gene was awesome and got me in a newer Cherokee with all the bells and whistles I wanted and lowered my monthly payment. I will be a customer for life. More

Warranty Work 2015 Jeep Cherokee Very Satisfying service was a big help during our cold end to our winter season with my Jeep needing front Universal and leaking transmission cooler a Very Satisfying service was a big help during our cold end to our winter season with my Jeep needing front Universal and leaking transmission cooler adapter, transitown with very quick one day service only costing me one day car rental, great experience and a big thumbs up..Thad More

Oil change and tire rotation This was my first time at this location. The time and location were great for me. The entire service department did a great job and were super friendl This was my first time at this location. The time and location were great for me. The entire service department did a great job and were super friendly 😊. More

Experience was Easy I had made up my mind about what I wanted - a new lease to replace the old. Max made the experience very easy, and I was in the car in about a week. I had made up my mind about what I wanted - a new lease to replace the old. Max made the experience very easy, and I was in the car in about a week. The most frustrating part of the experience was the inspection. I was called by Chrysler Capital to make an appointment for someone from Alliance Inspection to come to my house. I made an appointment for February 7 between 8AM and Noon. No one came. I made a second appointment for February 14 between 8AM and Noon. No one came. I was VERY annoyed because my time was apparently not respected at all by Chrysler Capital or Alliance Inspection. After MUCH complaining, and a refusal by Chrysler to make a definite appointment, eg., 9AM - instead of wasting my time with a four-hour window - I reluctantly made an appointment for March 7, and that time someone came and completed the inspection. Even my salesman tried to contact Chrysler Capital on my behalf and, like me, was put on hold for an unreasonable amount of time. More

Quick and excellent service Everything was handled very professionally. Appreciated the quick and friendly service. I would recommend this service to others who need vehicle serv Everything was handled very professionally. Appreciated the quick and friendly service. I would recommend this service to others who need vehicle service in the area. More