Transitowne Jeep Chrysler Dodge RAM Of Williamsville

So aggravated with the service I have a 2013 Chrysler 200 that I bought certified pre-owned from this dealer almost 2 years ago. Bought with 46,000 miles on it and I've put just ove I have a 2013 Chrysler 200 that I bought certified pre-owned from this dealer almost 2 years ago. Bought with 46,000 miles on it and I've put just over 20,000 on it so far. Within a few months from buying the vehicle I brought it in for service for it having a shimmy/shake/vibration while driving. The majority of my driving is highway so it is crucial to have a nice smooth ride. Since then I have brought it back multiple times for the same problem but every single time it's something different. So thousands of dollars later, it's still shaking like crazy, something is clunking really bad on the front end, and I'm ready to drive this car into a lake. Words can't even explain the level of frustration coming from the fact that the CHRYSLER dealer that I bought my certified pre-owned CHRYSLER vehicle from cant even fix a simple shimmying problem. More

Service and repair ripoff My wife took in our 09 keep liberty in for warranty work and they made up for the parts in labor rate. I myself am a mechanic and they not only robbed My wife took in our 09 keep liberty in for warranty work and they made up for the parts in labor rate. I myself am a mechanic and they not only robbed us in labor but charged us double on diagnostic. The best thing I can say at least they closed the hood this time. More

Don't service your vehicle there! Recently my 2010 Jeep Liberty started to present some electrical problems such as windshield wipers going off, instrument panel lighting up, radio tur Recently my 2010 Jeep Liberty started to present some electrical problems such as windshield wipers going off, instrument panel lighting up, radio turning on and off randomly, and other problems of the same nature. Due to the fact that I had purchased the vehicle at Transitowne Williamsville, I decided to have it serviced there. When I was first contacted by the representative at the service department after dropping the vehicle off, I was informed that the problem was the Instrument Cluster, and the total cost would be $800.00, which included labor and part. The representative asked me if I wanted to have the service done which I agreed to. The second time I was contacted by the service department, it was to inform me that the problem was not the Instrument Cluster, but it was instead the Tippen. I was informed that the technician had already changed the Instrument Cluster, and since it didn’t fix the problem, they decided that the Tippen was the cause of the problem. I questioned if I was still going to be charged for the new Instrument Cluster and he said that I had agreed to purchase the part and would, therefore, be charged for it. The representative over the phone informed me the Tippen would add an additional $700.00 to my bill. The only reason I agreed in originally ordering the part was because the Transitowne’s Service Department reported that it was necessary to fix my vehicle’s malfunction. Due to the incapability of the service team to correctly diagnose my vehicle and then changing me for an expensive part that was unnecessary, I didn’t have any certainty that reliable and honest service was being performed. I told your servicing member that the cost of maintenance was getting out of hand. Instead of having me speak with someone more knowledgeable about Jeep servicing, they sent me to the sales department for “help.” The person I spoke with tried adamantly to convince me to trade my broken Jeep in to buy or lease a new vehicle. Even after explaining that I do not currently have, nor do I want in my future, a car payment, she kept persisting. Their form of “helping” me with my broken vehicle was to burden me with expensive car payments for years ahead. I couldn’t stand to work with a company providing such unreliable and distasteful service, so I decided to take my vehicle to an alternate dealership to get looked at. When I retrieved my Jeep from Transitowne Williamsville, I was charged for the part but not for labor. This may have been a nice gesture from the representative in a different scenario, but it doesn’t erase the fact that I was still paying for a part that was unnecessarily ordered for my vehicle. I decide to take my vehicle to Northtown Jeep to have it serviced there. After just a few hours I was contacted by their service department stating the problem with my Jeep was a broken wire which would cost $3.00 in parts. They completed the service and completely fixed my vehicle in a few short hours. After all that, I sent an e-mail to Transitowne's General Manager Joe Chambers informing him of everything that led to my dissatisfaction with his service department. I was completely ignored! Do yourself a favor and take your vehicle to Northtown Jeep. More