Tradition Chevrolet Buick GMC of Newark

Service department took advantage of us again. Quoted a Service department took advantage of us again. Quoted a price and hundreds more on bill. Not happy and will never do business again. Second time Service department took advantage of us again. Quoted a price and hundreds more on bill. Not happy and will never do business again. Second time ... not going to be a third More

Thoroughly Satisfied I purchased a 2014 Ford Expedition from James Bruni July, 29 2019. The experience with "Jim" was exceptional, no pressure, friendly and courteous. Upo I purchased a 2014 Ford Expedition from James Bruni July, 29 2019. The experience with "Jim" was exceptional, no pressure, friendly and courteous. Upon purchase it was agreed that some minor rust repairs would be completed. Repairs were made much to my satisfaction, unfortunately it took 3 weeks for the repairs to be completed. Was happy with the loaner vehicle they had provided for that duration. Upon pick up of the vehicle the driver side power window ceased working and I unfortunately had to leave it with them for another 2 days, after not having my vehicle for 3 weeks. Service staff was courteous, particularly Josh, who has been a true joy to work with. My extended warranty that I purchased in addition to the $23,567.00 cost of the vehicle, covered the repair. Nine days ago I returned the vehicle for service due to a sunroof that would not shut. Once again was provided with a loaner (the saving grace of the whole situation). Was told that the frame needed to be replaced, that the warranty would not cover it and that I would need to pay $1500.00 for the repair. Feeling as though I had purchased the vehicle with a faulty sunroof frame, I was dismayed about having to pay that much for the repair, and thought that based on sheer ethics, moral grounds, and standing by the sale alone, that I should be meant halfway with some sort of financial responsibility. Unbeknownst to me, and hopefully, unbeknownst to them, the vehicle was sold with a faulty sunroof frame. I explained this to Josh and was told that there was nothing he could do about it and that the owner would be in touch. For four days I heard nothing from anyone at the dealership. Upon the sixth day of them having the vehicle I called the service department and left a message with Phil for Josh to call me back. Never received a response. On the seventh day of them having the vehicle I received a phone call from John requesting me to bring back the loaner vehicle and was asked to pickup my vehicle unrepaired. Flabbergasted that no work had been done to the vehicle for all of those days I reluctantly agreed to bring the loaner vehicle back the following morning. After sleeping on it, I realized how foolish it would be to pickup my unrepaired vehicle that they had for eight whole days, I called Josh first thing in the morning and said that regardless of who was paying for the vehicle, the repair needed to be done. He told me that the owner agreed to put $300.00 towards the repair. Now, nine days later and deeply dissatisfied, I am told by John that it will be another 4-5 days for the part to come in. This whole ordeal will be, at best, a total of fifteen days! After already having not had the vehicle for twenty one days due to the rust repair and driver door window issue, it will now be a total of 79 days that I have owned this vehicle, 36 of which have not been of use to me. I want to change this review and be a satisfied customer. Will follow up when this situation has been settled. UPDATE The owner reached out to me as soon as he was informed of the depth of the situation. He was reassuring, kind, apologetic and extremely sincere. He met me more than halfway and I ended up paying $500.00 compared to the $1500.00 originally requested. I was thoroughly satisfied with the work and will definitely be bringing my vehicle back for service in the future. Would also purchase a vehicle from them again and recommend to others. More