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Tracy Volkswagen, Inc.

Hyannis, MA

4.9
54 Reviews
At Tracy Volkswagen in Hyannis MA, we believe in family values and we try to live them out every business day in every facet of our operations. We are a family-owned and family-run business and we've been here in the same place since 1968. Our original founders were Albert and Jay Tracy, and Jay Tracy later ran the business with his son Brad who now owns and operates our company. In addition, Brad's youngest son Matt and his daughter Leah have become part of the family tradition and are a vital part of our operation.
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686 Iyannough Rd

Hyannis, MA

02601

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Showing 54 reviews

September 24, 2024

An outstanding experience- Nate listened and worked with us to buy the car we wanted. I recommend Nate and the team without hesitation or reservation! More

by the4funks
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Nate Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Nice service from your customer support and they are very responsive and helpful to me. More

by annisrose03
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2024

I did enjoy my time at Tracy and felt very comfortable no pressure purchasing a vehicle at this dealership ...Thank you Marie Firicano Sandwich More

by maracahn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Tellegen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittney...
September 19, 2024

Excellent service. Very clean facility. Very helpful and kind workers. I am very pleased with this Dealership and am extremely happy to write a review on them. More

by Leccese 13
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
John Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2024

The car was broken on the second day. It took 2 1/2 weeks to fix it. They refused to return the car not happy with the dealership. More

by kirakayla13
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Purchase Time
Finance Experience
Recommend Dealer
No
Sep 17, 2024 -

Tracy Volkswagen, Inc. responded

I'm sorry for the inconvenience. We definitely understood your frustration. We are glad Volkswagen was able to provide a loaner and find the part to get the vehicle repaired. We have given our utmost care and respect towards you and this situation. Please know that Jorge and our team are here for you for any additional concerns.

September 11, 2024

We showed up at closing time and were just ‘window’ shopping, but the manager saw us and got out of his car and asked if we needed help. It was a Friday night and I’m sure he was ready to get home. We More

by Kristie Neal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2024

Steven is super professional when it comes to recommending the best car for you and your needs always attentive and clear making sure that you are getting a clear idea of what you are buying with More

by gale790211
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Tellegen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
August 29, 2024

Personable and professional. No pressure I would highly recommend him to anyone He actually moved my belongings from one car to the other while I was doing the paperwork More

by caparece
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Levins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t remember the name of the finance person who is excellent
August 21, 2024

This dealership made it very easy for me to buy a vehicle online through them. The whole process went smoothly, and they even delivered the vehicle to me! More

by soxfan172
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittney - Internet sales
August 21, 2024

Chris was professional, informative and very open with all negotiations. It was a pleasure doing business with him and the Tracy team. More

by steve.guditus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Levins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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