Tracy Nissan

Dropped my Nissan Leaf off at 8:45am on a Tuesday. I was told by Louise Gonzalez that it might take a week because they have only 1 mechanic thar works on electric cars but he only had 1 car before me I was told by Louise Gonzalez that it might take a week because they have only 1 mechanic thar works on electric cars but he only had 1 car before me. All day went by no update. All day Wednesday goes by no update so I call service department no answer multiple times do I called sales department and they tell the service mechanics are there and she'll transfer me. Still no answer so I left message and no call back. Thursday goes by same routine no answer no call back. Friday morning goes by no call no update. So I call no answer so I call sales same thing patched through no answer. I ask for manager service dept. She says he'll have to call me back. I never got a call back so I decide to go pick it up and take it to a different mechanic. When I get there there are 6 guys standing around doing absolutely nothing. I ask for my key back from Louise Gonzales but he tells me to hang on he has to get paper work with a serious attitude. I told him there shouldn't be any paper work the car just sat there for 4 days. Finally he hands me the key. The other mechanic fixed it in 5 minutes. Tracy Nissan Service department is the worse. Please do not take your car there. Louise Gonzalez doesn't like his job and takes it out on the customers. He should just quit. More

While in their shop my radiator plug was broke off. I filed a complaint with the bureau of auto repairs.b.a.r. Told me Tracy Nissan would take care of the problem so I took it there and they wanted to c I filed a complaint with the bureau of auto repairs.b.a.r. Told me Tracy Nissan would take care of the problem so I took it there and they wanted to charge me for the repair. Don’t trust anything they say. More

When was the worst customer service I’ve ever experienced and I’ve bought in two cars from there in the past but this time it was a joke. I got there introduced myself met the person that I was supposed to s and I’ve bought in two cars from there in the past but this time it was a joke. I got there introduced myself met the person that I was supposed to see and that was it. I sat there for almost an hour. Nobody saying a word to me coming up to me checking on me nothing so I just left. More

Horrid .con men I recently took titan truck for engine light waited 5 days so I can. Drive out of there n hours later comes back . light waited 5 days so I can. Drive out of there n hours later comes back . More

My experience with Alonso and Neil in the Service Center has been terrible. My 2018 Nissan Leaf has been left with them 4 times (towed twice) for the same issue relating to the Drive battery. They have had has been terrible. My 2018 Nissan Leaf has been left with them 4 times (towed twice) for the same issue relating to the Drive battery. They have had my car 10 days straight now and I had received no updates. I have tried the last two days to get ahold of Alonso and I'm put on hold for 10-20 minutes each time and nobody answers. I have called back several times and was told a message would be left with Alonso, no call back. I have spoken to Neil the manager several times and he doesn't call me back either when he says he will. I had suggested they pull apart my battery to find the bad cells causing the error and was told that's too labor intensive and I would have to pay upfront for it. It's under warranty! They finally were able to replicate the issue after a week and I was told they had to have an hourly employee drive my car around to replicate it, like thats my problem?! Meanwhile I'm left without a car as they won't provide me a rental while they 'figure out' the issue and my drive battery is still under warranty. I will NEVER buy another Nissan! Stay away from this place if you need service. Worst experience I've had with a company by far. More

I purchased my vehicle brand new and had to bring it in I purchased my vehicle brand new and had to bring it in for leak that was coming through the roof rack but leaking into the driver side panel (they I purchased my vehicle brand new and had to bring it in for leak that was coming through the roof rack but leaking into the driver side panel (they said a piece wasn’t installed) so they ordered the part and scheduled the service. When I returned to get the problem fixed the technician fixed the problem but also included in the notes of the paperwork that my windshield was cracked and he spoke with me about the concern (not true at all). Alanzo (the rep) wasn’t there when I picked up my car and never mentioned this when he called to let me know my car was ready. I picked up my car and was on my way (not aware of the newly cracked windshield). About 3 days later a crack shot straight down my windshield and the start point was right by the roof rack, no rock could have possibly hit there without also damaging the roof rack. I do not live in nor do I commute where rocks just fall from the sky. When I addressed this with Alanzo (the rep) he said he saw that on the notes and asked the technician if he damaged the window and he said no. So a claim was submitted to see if Nissan would take care of it and they refused (I’m sure the dealership wasn’t going to own up to them damaging my windshield) and it was denied. The manager Vince said he also tried to get it submitted (he also said it looked like a rock hit the window due to it being chipped after it eventually cracked down) I will not be returning here to get my vehicle serviced and I would not recommend others do either if this is the type of business they do. Also had a recall taken care of with them and was told it was for the seatbelts not to rip the back seats so when I received the recall for the tether welding that holds my daughters car seat in place I scheduled an appointment with another dealership and they let me know Tracy Nissan already signed off on it. When I called Alanzo let me know that I may not have understood him when he told me they did the recall before because he didn’t explain it to me how I understood it. I’m sorry but the customer service when I came in compared to when my husband did is night and day; I will make sure I go somewhere that I am able to understand and trust now. More

I love Tracy Nissan , they have great customer service. And they give great care to my car. They help keep my car in great condition. Love, Love, Love Tracy Nissan 💙 ♥ 💚💛🧡&# And they give great care to my car. They help keep my car in great condition. Love, Love, Love Tracy Nissan 💙 ♥ 💚💛🧡💜🤎 More