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Tracy Mazda

Tracy, CA

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189 Reviews

2680 Auto Plaza Dr

Tracy, CA

95304

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Showing 189 reviews

March 28, 2013

I recently purchased a 2007 Jeep Wrangler from Tracy Mazda, as we drove all the way down from Sacramento, Our sales person Michael was fabulous, he was great to talk to, very pleasant, very helpful, the More

by krking68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micahel Hallsted
Mar 28, 2013 -

Tracy Mazda responded

Thank you for all of the positive feedback. We strive to have the best customer service in the business, and it makes me happy to hear that our goal was reflected through your experience with us. I'm glad that you enjoyed your time at Tracy Mazda and that we were able to assist you to the best of our ability. We look forward to your next visit! Thanks again! Brett Allen - General Manager brett@tracymazda.com

March 07, 2013

I was frustrated with the local Mazda dealer in Santa Rosa. I told them exactly what I wanted in a Mazda CX5 and that I was ready to do business. A week went by and I didn't hear anything. I felt like More

by debangora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Rivera
Mar 08, 2013 -

Tracy Mazda responded

Thank you for this great review! We appreciate the feedback on your buying experience and the kind words about Alex. He will be delighted to hear about this 5-star review. Please continue to stop by and see us for all your future car buying and service needs. Also, be sure to follow us on Twitter and like us on Facebook for exclusive savings offers! Thanks again, Brett Allen - GM brett@tracymazda.com

February 24, 2013

We had a great experience at Tracy Mazda. Sales group was very friendly and the negotiations were not high pressure but pleasant and workable. I would recommend this dealership to my friends and family. More

by ingraffvj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hallsted
Feb 25, 2013 -

Tracy Mazda responded

Thank you for the positive feedback. We strive to have the best customer service in the business, and it makes me happy to hear that our goal was reflected through your experience with us. I'm glad that you enjoyed your time at Tracy Mazda and that we were able to assist you to the best of our ability. We look forward to your next visit! In the meantime, check us out on Facebook for offers and updates from the dealership. Thanks again! Sincerely, Brett Allen - GM brett@tracymazda.com

January 13, 2013

Every one at the dealer ship was SO helpful! They did a great job in getting me into my new car, there were some issues with my per-approved loan and the General Manager went beyond what he had to to make More

by RockStarNinja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael, General Manager (I can't remember his name)
Jan 14, 2013 -

Tracy Mazda responded

Melissa, congratulations on your new vehicle! Customer service is without a doubt our number one priority here at Tracy Mazda and I am delighted to hear my staff provided the service you deserve. Michael will especially appreciate the kind words. We are grateful for your review and recommendations. Please don’t hesitate to stop by our call us for any future automotive needs. Sincerely, Brett Allen - GM brett@tracymazda.com

September 24, 2012

As a first-time car buyer, Tracy Mazda was incredibly helpful and I was very impressed with their business. I was excited to work with the salesmen and they provided all the information I needed in order More

by nvangroningen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Rivera
Sep 25, 2012 -

Tracy Mazda responded

We are happy to make your first car buying experience a very good one. Thank you for this five-star rating. We are happy to know you were impressed with the service we were able to provide you with. Our No. 1 goal is to achieve 100 percent customer satisfaction and we are happy to know we have reached this goal with you. Thank you for this wonderful review. Brett Allen - GM - brett@tracymazda.com

August 23, 2012

I really enjoyed my overall experience at Tracy Mazda. When we came in it was 30 minutes before closing and they were short handed not only was Alex the receptionist but also the key board guy n just abou More

by Kelseemae3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Rivera
Sep 09, 2012 -

Tracy Mazda responded

Kelsee, we are so glad that your experience with Alex and our dealership was so satisfactory. Ensuring that our customers understand everything there is to know about their purchase in a friendly, comfortable environment is what we pride ourselves on. Knowing that this easy-going process made another happy customer out of you pleases us greatly, and your highly-valued recommendation means the world to us. Thank you for your kind review, and know that we look forward to seeing you and yours in the future. Brett Allen - GM - brett@tracymazda.com

August 12, 2012

I bought a brand new 2013 Mazda6 last Thursday night from Tracy Mazda. It had been a long time since I have purchased a new car. I was so amazed at how nice everyone was to me and how easy the process was. T More

by chelsiep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian, Charles and Alex
Sep 09, 2012 -

Tracy Mazda responded

Chelsie, it pleases us greatly to hear that your visit and purchase was efficient, comfortable, and informative. Brian, Charles, and Alex strive to provide our customers with everything they need to maximize your purchase, and make sure that you understand everything related to it. We value your patronage, and greatly appreciate your recommendation. As we said before, please do not hesitate to contact us for anything else that you may need. Be sure to keep up with out latest specials and offerings by liking and following us on Facebook and Twitter, and congratulations on your new 2013 Mazda6 with SKYACTIV Technology! Brett Allen - GM - brett@tracymazda.com

August 11, 2012

Bought a 2007 Honda Element from Tracy Mazda, first car I ever bought from a dealership and the entire experience was great. Jeff Cannon was my sales consultant and the main guy who helped me through the wh More

by Ghoelix
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Cannon, Brian Hague, Charles Lunsford
Sep 09, 2012 -

Tracy Mazda responded

Thank you for this thorough review of our store. We are so pleased to hear that you found us for your first dealership shopping experience, and that Jeff, Brian, and Charles were able to get you into your ideal vehicle. We understand that our customers all have unique needs, and that simply equipping them with all of the necessary information they require allows them to make the best decision. Thank you again for your review and highly-valued recommendation, and know that we stand ready to provide you with the same great customer service upon your next visit. Brett Allen - GM - brett@tracymazda.com

August 05, 2012

To be brief, my fiance and I drove to Tracy to check out a Ford, Toyota and Mazda dealership for a new car purchase. After test driving 2 cars, examining prices and customer service, he and I are very PLEAS More

by kkp759
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alphonso G.
Aug 10, 2012 -

Tracy Mazda responded

We love hearing that our staff is surprisingly, even shockingly professional and friendly. Providing this level of customer service to all of our patrons everyday sets us apart from other dealerships, and we hope to see you again soon when are ready to make this important decision. Thank you for your kind review, and please feel free to contact us at any time as well. Brett Allen - GM - brett@tracymazda.com

June 25, 2012

Love Tracy Mazda. This was my first purchase there. My boyfriend has previously purchased two other cars from Tracy Mazda, with nothing but great things to say about them and Alphonso especially. Brian do More

by layala23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alphonso and Brian
Jun 26, 2012 -

Tracy Mazda responded

Thanks for taking the time to share your feedback with us! I'm so glad that you and your boyfriend have been met with positive experiences when working with us. Alphonso and Brian are terrific employees, I'm happy to hear that they were able to meet all your needs. If we can do anything else for you at all, please don't hesitate to let us know. Thanks again and welcome to the Tracy Mazda family! Brett Allen - GM - brett@tracymazda.com

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