Tracy Mazda

Alex Rivera and his colleagues were both friendly, forthright and efficient in the negotiations for buying the car, helped navigate the paperwork and the process for approving the loan, gave some exce forthright and efficient in the negotiations for buying the car, helped navigate the paperwork and the process for approving the loan, gave some excellent tips on managing loan payments, and have remained in contact without being intrusive. Highly recommended staff and dealership. More

Joe Louie was our agent for Tracy Mazda. Joe was Joe Louie was our agent for Tracy Mazda. Joe was exceptional in that he was completely honest with absolutely no pressure when assisting us in dec Joe Louie was our agent for Tracy Mazda. Joe was exceptional in that he was completely honest with absolutely no pressure when assisting us in deciding on a vehicle to purchase. He was extremely patient whenever we would make another decision or "changing" our minds, once more. His input regarding vehicle information was honest and accurate. This is our second time to purchase a new Mazda from Tracy Mazda. I would gladly return for another purchase or recommend to a friend to this dealership. But even more important, was the professional service we received from Joe, upon returning, I would purchase specifically from Jow Louie. Connie Steele 925-818-3067 More

Worked with Joe Louie at Tracy Mazda, where I bought a '07 Infiniti G35. Friendly bunch of people out there in Tracy and they did everything to make the process of buying a car as happy an experience as i '07 Infiniti G35. Friendly bunch of people out there in Tracy and they did everything to make the process of buying a car as happy an experience as it could be. They allowed me to leave my old car there for a few days after the purchase as I had a ways to drive to get there and I am very happy with the car I got. Thanks again. More

Joe was very friendly and professional, and we were very satisfied with the experience overall. The only negative point was that the whole process took pretty long (3-4 hours total), but there were multipl satisfied with the experience overall. The only negative point was that the whole process took pretty long (3-4 hours total), but there were multiple customers all buying vehicles at the same time. Joe did the best he could to satisfy all the requests, and it was probably unavoidable due to the client load at the time. Once again, overall, we were quite satisfied with this attention to detail and friendliness and felt very comfortable dealing with Joe. More

Excellent customer service, good value - you get the feeling that they really care about YOU as the buyer, not just about making a sale. Alfonso worked with me and my budget to get a fair price for the feeling that they really care about YOU as the buyer, not just about making a sale. Alfonso worked with me and my budget to get a fair price for the car and John helped me understand the financing process in a clear, understandable, and relatable way. More

This was only my second car buying experience so I don't have a big field of reference for how long the process is normally. I did have to wait a bit but I am a very patient person. For those who are not as have a big field of reference for how long the process is normally. I did have to wait a bit but I am a very patient person. For those who are not as patient as I am I suggest they bring a phone with plenty of games on it. I thought the guys were very proactive in trying to work with me. They gave me more for my trade-in than what it was worth so I was able to get the car that I wanted. More

Car buying can be exhausting and difficult. However, my experience with this dealership was surprising for a change. No sales pressure at all. Staff were very helpful and friendly. I talked to them about experience with this dealership was surprising for a change. No sales pressure at all. Staff were very helpful and friendly. I talked to them about what my needs and expectations are. And they came up with a good deal. Overall, it was a pleasant and enjoyable experience! More

We were researching a car for our son to take to college. We contacted several dealers for both Mazda and a few other makes. Brian Hague listened to our interests and concerns and took time to look at hi We contacted several dealers for both Mazda and a few other makes. Brian Hague listened to our interests and concerns and took time to look at his inventory and give us reasonable quotes on several vehicles. His input on which of the vehicles would be best for our son was very helpful. We chose to purchase from Tracy Mazda because of the time and interest Mr. Hague put into our decision. At the dealership, both Mr. Hague, Mr. Sembrano and the financial man, I don't recall his hame, were very thorough in giving us information about the car, upkeep and things we should consider for teenager with a car being taken to college. (Lo Jack, extra body and seat care protection, etc.) Everyone was very friendly and helpful and I would not hesitate to send someone to talk to them about buying a car. More

Our first Mazda was purchased and serviced at another dealership, with which we had a very bad experience. When we discovered Tracy Mazda, one of the first people we ran into was Joe Louie. Our origina dealership, with which we had a very bad experience. When we discovered Tracy Mazda, one of the first people we ran into was Joe Louie. Our original Mazda has been serviced by Tracy Mazda for about 3 ½ years. Each time we went in for servicing we would look at the new Mazdas. Joe was almost always there to greet us and was always willing to take the time to tell us about the new Mazda, even though he knew we were not ready to buy a new car. He never pushed, he always had a smile, and seemed happy to tell us about the Mazdas on the lot and we tried to make sure he did not lose a customer because he was talking to us. Today we decided to buy a new car Mazda was one of the cars we had considered. Joe knew we had been looking for new car for about a year. Then my wife decided she wanted a crossover. We had not considered a Mazda and in fact we were going to be looking at a Toyota after our Mazda was serviced at Tracy Mazda. Joes was there, and showed my wife the CX9. He took us for a test drive and my wife enjoyed driving the CX9. Joe explained the differences in the crossovers. And why the CX9 was the better vehicle. As always, no pressure, just the facts, given with a smile My wife has been in sales before and enjoyed Joe’s style. He was honest and gave us solid information about the CX9 and the other vehicles we had been considering. Joe was the primary reason we decided to buy another Mazda/ More