Tracy Mazda

We found a great price on their website and called to schedule a test drive. Alfonso had the vehicle moved up front and greeted us when we arrived. He was knowledgeable and very friendly. He then let schedule a test drive. Alfonso had the vehicle moved up front and greeted us when we arrived. He was knowledgeable and very friendly. He then let us take the vehicle for a test drive. After returning from the test drive, we at no time felt pressured into a sale. We were treated with respect. We also had a trade in and that transaction went smoothly. Brian handled the financial part of the sales process. He knew what he was doing and explained everything to us. He also had a great personality which made the process more enjoyable. side note: A couple days after purchasing the vehicle, we had a question. Alfonso answered our question and was just as helpful and respectful as when we were buying the car. More

My thoughts before coming in was maybe I should turn around, or I should have brought someone with me or that maybe I would be hounded by sale reps, but as I walked in I was shocked. Mr. Guiton was very around, or I should have brought someone with me or that maybe I would be hounded by sale reps, but as I walked in I was shocked. Mr. Guiton was very sweet, professional, and the best sale rep I have ever met. When it came to test driving and maybe me having doubts he reassured me and explained the whole process. When it came to signing papers he was very thorough, in making sure I understood what documents I was completing. When it was information I needed to have he suggested many ideas to help me get the document their. When time was passing and I was just waiting nervously he kept a good conversation going while showing me his family, making me feel not only comfortable with being their, but also that I didn't need to have any worries. Through the whole process if 10 is the best score I give him a 11. If things would have not turned out the way I was hoping, the customer service that I received from Mr. Guiton would still have made me want to not only come back, but recommend my family and friends. Thank you Alfonso Guiton and the John S, you guys are the best. More

WE CAME TO THIS DEALER AFTER RESEARCHING PRICES ON THE INTERNET. THE PRICES WERE AT OR BELOW BLUEBOOK, AND THE DEALERSHIP HAD GOOD REVIEWS. OUR SALES CONSULTANT, ALFONSO, WAS VERY HELPFUL, AND WE FOUND INTERNET. THE PRICES WERE AT OR BELOW BLUEBOOK, AND THE DEALERSHIP HAD GOOD REVIEWS. OUR SALES CONSULTANT, ALFONSO, WAS VERY HELPFUL, AND WE FOUND THE VEHICLE WE WERE LOOKING FOR AT A GREAT PRICE. ON TOP OF THAT, THEY BEAT THE INTEREST RATE ON OUR CREDIT UNION LOAN. THESE GUYS WANT TO SELL YOU A CAR, BUT THEY DO IT BY OFFERING GREAT PRICES AND SERVICE, NOT WITH PRESSURE SALES AND SMOKE AND MIRRORS. HIGHLY RECOMMENDED. WE DROVE FROM SACRAMENTO, AND IT WAS WELL WORTH THE DRIVE. WE WOULD HAVE DRIVEN A LOT FURTHER FOR THE KIND OF SERVICE WE RECIEVED. THANKS AGAIN ALFONSO! More

I moved to California after basicaly living my entire life in the same small town on the East Coast. After just 2 months here, my 2007 CX-7 AC compressor locked up. Smoke pouring out the front end, and life in the same small town on the East Coast. After just 2 months here, my 2007 CX-7 AC compressor locked up. Smoke pouring out the front end, and once shut off, will not re-start! I had AAA tow the car to the closest Madza dealer to my home...Tracy Mazda. Turned out this was a known issue on my year CX-7. Mazda had already extended the warranty coverage on this issue to 60K miles, but I was over the extended warranty by more than 17,000 miles. I had never met Mark Gillen before, but he clearly went above and beyond for me and managed to convince Mazda Corp. to pay for the parts even though I was well outside the mileage of the warranty. Mark also arranged to overnight the parts and complete the work on a Saturday. Being that the following Monday was a holiday, he saved me at least 4 days of car rental fees on top of everything else. I'm so happy to know that I can count on Tracy Mazda for my service needs. When I left the East Coast, I left behind all those relationships you build over the years with your doctors, friends, and service guys. You don't realize how much these relationships mean until you just don't know who to call. Thanks Mark, for going the extra mile for me on the first call! More

First time we went to Tracy Mazda.They gave us excellent service.Alfonso knew everything about Mazda we want to purchase.He made the deal very ease because the price they gave us was wright and they paid to service.Alfonso knew everything about Mazda we want to purchase.He made the deal very ease because the price they gave us was wright and they paid top dollars for our trade in car.John took care about financing,He approved us very quickly with great interest rate.G.M.Frank was very informative and took his time to go with us over every little detail we ask.Thank you again we are very satisfied with our new car and the whole process. More

Matt was very helpful and answered all our questions and took as much time with us as we needed. He let us take the car on a test drive for as long as we needed to go to feel comfortable with our new car. took as much time with us as we needed. He let us take the car on a test drive for as long as we needed to go to feel comfortable with our new car. We never felt pressured through the whole experience. Overall, he made car shopping seem a little less stressful. More

Alex was awesome! I went in looking for a used car thinking I wouldn't be able to get a new one but i was wrong, alex made it happen. The customer service was excellent. He really tried his best and i thinking I wouldn't be able to get a new one but i was wrong, alex made it happen. The customer service was excellent. He really tried his best and it showed, I drove off with a 2011 Mazda 3 on new years eve.I love the car thank s Tracy Mazda and especially alex rivera. I would highly recommend Tracy Mazda. I'm telling all my friends to visit them and talk to alex.:) More

The Service Manager was very friendly and prompt. He told me everything about my car that I needed to know. Mark was very helpful and I am pleased with the service I received at Tracy Mazda. I will br told me everything about my car that I needed to know. Mark was very helpful and I am pleased with the service I received at Tracy Mazda. I will bring my car back to Tracy Mazda for my next service. More

I had an excellent experience at Tracy Mazda. I have heard so many great things about this dealership and everyone was right- Tracy Mazda is one of the best dealers. They have amazing customer service, heard so many great things about this dealership and everyone was right- Tracy Mazda is one of the best dealers. They have amazing customer service, super friendly staff, and a just an overall pleasant experience. I would highly recommend Tracy Mazda to anyone in regards to purchasing a new or used vehicle. Alex was amazing from the moment I called the dealership all the way until I was driving away in my new vehicle. He was so helpful and answered all my questions. And I love my new car! More

Mark Gillem was outstanding! We brought my son's Mazda into Tracy Mazda because we were having engine problems. We purchased the vehicle used from another dealership and they never explained to us the di into Tracy Mazda because we were having engine problems. We purchased the vehicle used from another dealership and they never explained to us the difference between a rotary engine and a standard engine. Mark took the time to explain to my son the do's and dont's for taking care of a rotary engine. He also helped us by contacting Mazda and making sure that they would cover the expenses of our repairs. I would highly recommend Tracy Mazda! More