Tracy Chevrolet

Went to Tracy Chevrolet was offered 32k for my trade in. I wanted 33k but we agreed upon 32k. My trade in was a brand new 2021 Ford Ranger Stx 4x4 Supercrew with only 67xx miles. When I started talking to t I wanted 33k but we agreed upon 32k. My trade in was a brand new 2021 Ford Ranger Stx 4x4 Supercrew with only 67xx miles. When I started talking to them about if I could negotiate the price on the truck I wanted since it had been duct taped where a decal was to hide a crack on the front fender, had the antenna taken apparently by a employee because he liked it (was a bullet antenna I was told) had been poorly cleaned I opened a compartment and it had what seemed to be wood shavings everywhere in the carpet and had some other issues on top of that I was told they would no longer give me the agreed upon 32k and stated they can only give me 31k. I wasn’t to happy but I did like the truck as it was much bigger for my family I asked if I could maybe borrow it for a day which past dealers have done for me and I’ve purchased every vehicle I’ve borrowed they said no and the manager stayed in his office the entire time with the salesman as the middle man relaying messages. I understand managers are busy but to not give me a reason on why I can’t borrow it just to make sure it’s the right truck especially backing out of the 32k they originally offered me isn’t right if it was a legit reason I would understand I’m a reasonable person for the most part. I would stay far away from this dealer as they do not take pride in there trade ins as far as cleaning or making sure it has the little things like the antenna. When I got into the vehicle it was on the only radio station that came in clear without it so I’m assuming they knew it was missing. If they are to lazy to do the little things who know what else they are skipping on like oil changes etc. Also this truck had supposedly gone through a 125 point inspection according to the dealers website. More

Tracy Chevrolet never disappoint specially the service department. Their staff are very professional and knowledgeable. Look for Javier for any service needs on your car. department. Their staff are very professional and knowledgeable. Look for Javier for any service needs on your car. More

Great customer service. Do what they can to keep the customer satisfied and happy. John is awesome! I won't go anywhere else than Tracy Chevrolet. customer satisfied and happy. John is awesome! I won't go anywhere else than Tracy Chevrolet. More

Quality reasonable service in the time of need during the covid crisis. I appreciate the dealership and essential workers at this business location remaining open to assist and service my car. Thank you fo covid crisis. I appreciate the dealership and essential workers at this business location remaining open to assist and service my car. Thank you for your service our in the community . More

Todd once again took great care of my Truck. Thank you Todd. I have never had a bad experience with the service department at Tracy Chevy, I would highly recommend them to everyone. Todd. I have never had a bad experience with the service department at Tracy Chevy, I would highly recommend them to everyone. More

They had excellent service there I would recommend my friends to definitely make their vehicle purchases at this dealership had a good time going through the process of making a purchase great people gre friends to definitely make their vehicle purchases at this dealership had a good time going through the process of making a purchase great people great attitude look forward to doing business in the future More

I got both my Buick and Cadillac serviced. John answered all my questions with a lot of patience and everyone contributed to a great experience!!! all my questions with a lot of patience and everyone contributed to a great experience!!! More

Chris Morri was great and extremely helpful. No rushed feeling and took the time to answer all of our questions. We are very happy with our new Silverado and glad we decided to use Tracy Chevy. On a feeling and took the time to answer all of our questions. We are very happy with our new Silverado and glad we decided to use Tracy Chevy. On a side note I noticed they practiced social distancing throughout the entire process and even let us take the truck home, without a chaperone to see how the truck fit in our garage / driveway. Thanks Chris!! More

I bought a new truck that was a lemon! It had to be realigned 7+ times in the first three months and it was still having problems! That’s when I was directed to the 1-800 number to file my complaint! I realigned 7+ times in the first three months and it was still having problems! That’s when I was directed to the 1-800 number to file my complaint! I did, I also contacted a lawyer. After working with the people that work “the hot line”, I was able to pick out a new truck of equal cost with absolutely no hassles. The hardest part was the waiting! I do know that Tracy Chevy did all they could do to help me through the process, although they couldn’t push the people making the final decision to replace my truck. I now have a truck that I can depend on! Thank you Tracy Chevrolet for all your help! Especially, Sam, Adam, (Managers) also the three service advisors! More

Service Review The Tracy Chevrolet Service Center is the best ever!!! The Service Managers are always so friendly and professional, always going out of their way to The Tracy Chevrolet Service Center is the best ever!!! The Service Managers are always so friendly and professional, always going out of their way to see their customers are taken care of. A+ from me!!! More