Tracy Chevrolet Cadillac

pre owned purchase We just purchased a pre owned Ford Escape from tracy chevrolet. The salesman Scott Mcmahon was honest and up front with everything throughout the whol We just purchased a pre owned Ford Escape from tracy chevrolet. The salesman Scott Mcmahon was honest and up front with everything throughout the whole process. I would highly reccomend this dealership and Scott Mcmahon if you are in the market for a new or used car. More

Fast, easy & simple At Tracy Chevorlet they made it super easy & simple they were extremely impformitive, easy to talk with at everything & I would recommend them to peo At Tracy Chevorlet they made it super easy & simple they were extremely impformitive, easy to talk with at everything & I would recommend them to people in the future More

Great service and people Scott Mcmhan was great,the people at Tracy Chevrolet were awesome . Scott McMahan went above and beyond to get me what I wanted.answeres all my quest Scott Mcmhan was great,the people at Tracy Chevrolet were awesome . Scott McMahan went above and beyond to get me what I wanted.answeres all my questions and concerns.very good experience. More

Pressure free purchase I recently purchased a pre-owned Silverado pickup. Sales advisor Scott McMahon listened and provided information and thoughts on the truck that I was I recently purchased a pre-owned Silverado pickup. Sales advisor Scott McMahon listened and provided information and thoughts on the truck that I was interested in. We took care of all the details after I decided to take the truck and everything went smoothly. On a return trip a couple days later to pick up some paperwork, Scott and the entire team from Tracy were very attentive. Thanks for helping me out. Jeff Kern More

Service request I scheduled online a service request for appt 2 weeks out.. Not hearing back I called and was only able to leave a voice mail ..at first I was ok leav I scheduled online a service request for appt 2 weeks out.. Not hearing back I called and was only able to leave a voice mail ..at first I was ok leaving a message and again no response.. Called again and still another voice mail..! No one called.. I have 2 #'s to reach me.. I work . like many people do . So I needed to schedule this appointment to coordinate with my schedule.. Upon arriving home I had a voice mail saying "my online ..appt. Was not in the system !! And nothing was available at this time and would have to wait for an open appt. My sadness lies in the lack of respect that I received and that the Tracy of today is not what it was!.. My concern is that no one could answer the phone and that I no longer feel safe .. I am the widow of their prior Cadillac rep who felt they WERE one of his best stores .. He would not feel that way now .. Ok I vented but now I will have to start over.. I am not sure how to navigate through this problem but I will manage . This is just plain wrong and no way to treat your customer!.. More

Horrible Experience Went in on a quote given , got their after an hours drive and they said the truck was sold . let me show you some others . The oldest trick in the boo Went in on a quote given , got their after an hours drive and they said the truck was sold . let me show you some others . The oldest trick in the book . More

Rude and unprofessional customer service February 2018 I went to buy a new car. I would think like any car buyer I was checking what each dealership had to offer. I currently drive a Chevrole February 2018 I went to buy a new car. I would think like any car buyer I was checking what each dealership had to offer. I currently drive a Chevrolet so my first stop was Tracy Chevy Cadillac in Plymouth, MA. Dave Young was my salesman. Dave showed us a couple of vehicles. Test drove one vehicle and went inside to see some numbers. Dave brought our paperwork over to Paul Barton the "Manager" of the business. Sitting at Dave's desk with my girlfriend we began to hear the manager Paul demean us with discriminatory remarks. When I confronted Paul about the remarks Paul's reply was, "I wasn't talking to you I was talking to Dave about you. Dave immediately began trying to "soften" or mitigate the damage Paul inflicted. As I explained to Dave, at Dave's desk, it was not necessary to explain Paul's comments Paul interrupted our conversation. I asked Paul to be professional, keep his excuses to himself and allow us to speak with our salesman Dave. Paul responded, "if we want to buy a car at Tracy we are dealing with Paul". That was more than enough for us to go two lots over to Colonial Ford and purchase their 2018 C-Max Hybrid. While I write this review so other consumers can read about Tracy's services I would also say thank you. If Tracy's customer service did not drive me out the door we probably would not have made it to Colonial Ford. More

Very pleased I couldn't be more pleased with my experience with Tracy Chevrolet/Cadillac. Flavio & Bill worked hard to put me in the right car at the right price. I couldn't be more pleased with my experience with Tracy Chevrolet/Cadillac. Flavio & Bill worked hard to put me in the right car at the right price. I had settled on a Cruze LS, but upon delivery, I was upgraded to a much nicer LT for the same money. Keith in the finance office offered the usual extended additional warranty coverage items, but my budget wouldn't allow for it, and I never felt pressured or intimidated during the process. Finally, they handled my Chrysler lease trade in as well. Super convenient. The new Cruze is better than I expected, and very much appreciate the respectful treatment I received from the Tracy team. Thanks everyone, see you in 3 years. More

Hands Down BEST Car Buying Experience I've Had!!! I've purchased about 10 cars between my wife and myself over the years, used and new, including leases. I can say without a doubt that this time it h I've purchased about 10 cars between my wife and myself over the years, used and new, including leases. I can say without a doubt that this time it has been the absolute best experience buying I've ever had!! Kristopher, Gil and Bill were my sales team. Found the used CTS I was interested in online and contacted them. Kris was very helpful with info, and because there weren't any photos up of the car yet he went out and snapped a few very good ones and sent them to me. That was pretty cool as their lot is about 2 hrs south of me. When i got there, Kris introduced me to Gil who would be my salesman. Great guy, very mellow. We took a test drive and came back in to talk numbers. Gil was very professional, and not pushy at all. VERY Reasonable, and worked with me on my trade. Then i met Bill the sales manager (and fellow veteran) who finished off the deal for me. They all noted I was a veteran (seeing my vet plate on the trade) and thanked me for my service, and gave me an absolutely great deal!! Thanks guys!! Even with the distance, we'll definitely check you first when its time for the next one!! More

Great experience I really love this place, customer service was awesome! I'm first time buyer and Flavio Vidoto help me with everything, he was always available to a I really love this place, customer service was awesome! I'm first time buyer and Flavio Vidoto help me with everything, he was always available to answer my questions and he made the buy process very easy! I recommend this place. More