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Lustine Toyota - Service Center

Woodbridge, VA

4.5
816 Reviews

816 Reviews of Lustine Toyota - Service Center

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September 12, 2023

I did a regular tuneup. Everything went well. Mr. Verdugo kept me informed. Prices were reasonable and not surprises charge! More

by fiore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Verdugo
Sep 13, 2023 -

Toyota of Woodbridge responded

Thank you for the 5-star rating! We're happy to know your tune-up went smoothly and you found our prices reasonable at Toyota Woodbridge. We always aim for transparency with no surprise charges! We'll see you next time! Safe travels!

September 09, 2023

La atención excelente como profesional Hugo camina se merece 5 estrellas gracias por la buena atencion More

by Pedro Gutierrez
Recommend Dealer
Yes
Employees Worked With
Hugo camina muy buen muchacho
Sep 12, 2023 -

Toyota of Woodbridge responded

Pedro, gracias por tus palabras amables sobre Hugo y nuestro equipo en Toyota Woodbridge. Nos alegra saber que tuviste una experiencia excelente con nosotros!

September 02, 2023

Dealership is one of the worst in VA. Mechanics do not perform services. I bought a dervice package and it should have included air and cabin filters. Instead they said I had to pay for i More

by Alopez7362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Bassey
Sep 11, 2023 -

Toyota of Woodbridge responded

We're sorry to see this review and apologize for any misunderstanding regarding your service package. We want all our customers to feel they are getting value from their purchases, so we'd like an opportunity to discuss these concerns with you further. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thank you, David Slebodnick - General Manager - 7034941800

August 26, 2023

I called to ask if they would grant a coupon I had and was told yes over the phone and again in person. However they negated the deal with “document fee”, “water disposal fee”, “shop supplies fee”, The li More

by Whyyyyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Bassey
Aug 30, 2023 -

Toyota of Woodbridge responded

It's upsetting to read about your experience with the unexpected fees. We aim for transparency in all our transactions and it seems we've missed that mark here. I'd like to discuss this further with you, if possible, so we can better understand what happened and work towards a resolution. Please feel free to reach out at your earliest convenience. Thank you, David Slebodnick - General Manager - 7034941800

August 24, 2023

I came in for service on my 2019 Toyota highlander, not knowing I would be needing a new battery,and tires. I'm glad they check everything over so thoroughly because I hadn't realized how bad my tires More

by Isa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deepak
Aug 25, 2023 -

Toyota of Woodbridge responded

Hey Isa, we're glad to know that Deepak and our team at Toyota Woodbridge were able to help you with your 2019 Toyota Highlander's service needs. Thank you for choosing us! We'll see you next time. Safe travels!

August 23, 2023

The service guy Deepak was very supportive and extremely excellent for his service to me More

by Tolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deepak
Aug 24, 2023 -

Tolo responded

My experience with my helper Mr Deepak was excellent. I will recommend him to the company as one of the best workers they have and to anybody l know that will want to do their services their. I walked in without appointment on a busy Saturday he could have said no l wouldn’t be able to go to work for two days because of the situation in which I was but because he felt my pain and it was really an emergency situation he stepped in and solved the situation for me not to disappoint my employer and my team at work. Am really grateful for his help and I will be glad to go to him the next time I come there . Excellent job

Aug 24, 2023 -

Tolo responded

Thank you

August 23, 2023

Very good will always want to all my services with them. The service guy excellent More

by Tolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deepark
Aug 24, 2023 -

Toyota of Woodbridge responded

Hey Tolo, thank you for the positive review! We're pleased to hear that you had a great service experience with our team at Toyota Woodbridge! We'll see you next time! Have a great ride!

August 19, 2023

My first time to visit and experience Toyota of Woodbridge, I am very pleased from my initial call till I received my vehicle back. I had a transmission problem, Brad was my service rep and he hand More

by EekCam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Danzig
Aug 22, 2023 -

Toyota of Woodbridge responded

We're glad to know that your first visit to Toyota of Woodbridge was a positive one! It's great hearing how well Brad took care of you and your Camry. We look forward to seeing you again when it's time for service. Thank you for the review! Safe travels!

August 12, 2023

The time was very good . The technique was very helpful as he looked for a contact for the service render More

by gwilliams72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos
Aug 14, 2023 -

Toyota of Woodbridge responded

Hey William, we're happy to know that you had a positive experience with our team at Toyota Woodbridge. Thank you for your kind feedback! We'll see you next time. Safe travels!

August 11, 2023

The Service was done to my satisfaction on this visit, I was greeted by the service liaison who listened to my concerns. More

by Maxx Braun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret Lawson
Aug 14, 2023 -

Toyota of Woodbridge responded

Hey Max, we're pleased to hear that you were satisfied with the service provided during your visit to Toyota Woodbridge. We always strive to listen and address our customer's concerns effectively. Thanks for sharing your positive review! Safe travels!

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