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Lustine Toyota - Service Center

Woodbridge, VA

4.5
816 Reviews

816 Reviews of Lustine Toyota - Service Center

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March 19, 2024

Very Professional Proficient Courteous & Effective . . I felt like they had given me a new car once they had finished servicing my car. More

by cyclops-rebuff-0y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos, Amber Relyea, Irene Shtock
Mar 19, 2024 -

Toyota of Woodbridge responded

Hi Cyclops! We're delighted to know that you had such a positive experience with our service team at Toyota Woodbridge. It's great that your car feels like new again! Thanks for the review and we look forward to assisting you in the future.

March 08, 2024

Good job profesional people big quality good price I liked the operating system that takes people home More

by jeduardo41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo cajina
Mar 08, 2024 -

Toyota of Woodbridge responded

We're glad to know you had a positive experience with our professional team at Toyota Woodbridge. We appreciate your feedback on our operating system and pricing! Safe travels in your new vehicle.

March 08, 2024

Victor Basey is Great with customer Service which is why Ive sfayed with him for 12 yrs!!!! Live Victors sryle n knowledge. Ariel Cipperly More

by ariel3369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Mar 08, 2024 -

Toyota of Woodbridge responded

Hi Ariel! We're so glad to know that Victor's service and knowledge have kept you with us at Toyota Woodbridge for 12 years! We appreciate your loyalty, and we'll be sure to pass along your kind words. Thanks for the review!

March 08, 2024

I was waiting for just oil change 3. 45 minutes evenly I get the appointments More

by Ethioyaredd1
Recommend Dealer
No
Employees Worked With
Victor Bassey
Mar 08, 2024 -

Toyota of Woodbridge responded

Thank you for sharing your experience. We apologize for the long wait during your visit and hope we have the opportunity to provide you with a more efficient experience in the future. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, David Slebodnick - General Manager - 7034941800

March 03, 2024

Hugo from service is the best and help me a lot to do everything easy and obviously with a good quality. Thanks Hugo! More

by cesardepaz1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo from service 5 ⭐️
Mar 04, 2024 -

Toyota of Woodbridge responded

We're glad to know that Hugo from our service team was able to assist you effectively at Toyota Woodbridge. We appreciate your feedback and look forward to serving you again in the future!

March 02, 2024

I waited 2. 5 hours for an oil change. I saw people come after me and leave. My Toyota app showed that they didn't touch my car until hour 2 when I asked what was More

by jns76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julio
Mar 04, 2024 -

Toyota of Woodbridge responded

Thank you for the feedback. It's disappointing to hear that your recent experience was anything less than exceptional. I will make sure the situation gets reviewed with our team so we can determine what occurred and how we can improve moving forward. Please feel free to contact me directly if you have any additional questions or concerns you'd like to discuss. Respectfully, David Slebodnick - General Manager - 7034941800

February 25, 2024

Thanks to the dealer personnel and Mr Victor for his excellent service and dedication. Definitely, I will select Woodbridge Toyota for my car service. More

by suren504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Feb 26, 2024 -

Toyota of Woodbridge responded

Hi Suren! We're delighted to know that you had a great experience with Victor and our team at Toyota Woodbridge. Your support means a lot to us, and we look forward to assisting with your future car services!

February 24, 2024

Toyota Dealer did a great work, my Sienna motor sounds like brand new car., I very happy. More

by Edu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey, Chrissy Cokinos
Feb 26, 2024 -

Toyota of Woodbridge responded

Hi Edu! Thank you so much for sharing your feedback with us! We're thrilled to hear that you're enjoying your Sienna and that the motor sounds like it's brand new. It's always our goal to provide top-notch service and ensure our customers drive away happy at Toyota Woodbridge! Safe travels!

January 30, 2024

As I was checked in, the attendant explained to me why my low tire pressure wad staying on. Hey still said they would check my tires for free. They did it for free and I was out at a reasonable time. More

by Shaun Grise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector, Victor Bassey
Jan 30, 2024 -

Toyota of Woodbridge responded

Hi Shaun! We're glad to know that our team at Toyota Woodbridge was able to assist with your tire pressure problem and get you back on the road quickly. Thanks for sharing your experience!

January 23, 2024

After waiting a couple hours to have my oil changed, tires rotated and multi point inspection completed I lifter the hood before leaving the dealership. I admired the new oil filter and then noticed my More

by morgan.j.mcgrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service technician- , Victor Bassey, Chrissy Cokinos
Jan 24, 2024 -

Toyota of Woodbridge responded

Thank you for the review, Morgan. I'm sorry to hear that your experience did not meet expectations and will make sure this situation gets looked into with our team. If there are any additional questions or concerns about your visit that you'd like to discuss, please feel free to contact me directly at your earliest convenience. Respectfully, David Slebodnick - General Manager - 7034941800

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