Lustine Toyota - Service Center

I was extremely pleased with the service received! I was kept updated every step of the way! I was kept updated every step of the way! More

I have been at this dealer twice since the New ownership took place. I have been coming here since 2010 before new ownership. The first time I was there right after Oursman took ownership I took my 2019 took place. I have been coming here since 2010 before new ownership. The first time I was there right after Oursman took ownership I took my 2019 4Runner for an oil change. The technician forgot to remove the previous O ring from the filter and double the O rings. After I left the dealer, I made a trail of oil from there to my home. I had to have my 4Runner towed back to the dealer. I got a free oil change and tire rotation for the next bust. I was happy. First week in July 2023 I was there for an oil change in my Tundra and the technician hand force closed my driver power mirror. I got my truck back and I thought he had broken the internal mechanism. Luckily that was not the case. After pressing the button on and off it fixed it self but not without making that horrendous noice when gears are not engaging. So I really think their quality of work has gone down since the last owners. I know a lot of people left the dealer when the new owners came, probably wanted to pay them less. We will see what happens! More

They are on time with the service when you have appointments the staff is excellent appointments the staff is excellent More

The agents are very friendly and honest with their customers. And they are very helpful customers. And they are very helpful More

The service repair point of contact, Mr. Victor Bassey was courteous, professional and new his stuff. Victor Bassey was courteous, professional and new his stuff. More

Excellent service and responsiveness. My car broke down and I had to have it towed to the dealership. They were most responsive and took care of my needs within 24 hours. My car broke down and I had to have it towed to the dealership. They were most responsive and took care of my needs within 24 hours. More

Eficientes todos los servicios muy amables acompañan a los clientes entodos los prosesos toda la atencion los clientes entodos los prosesos toda la atencion More

Service was great. Personnel was helpful and respectful. Much appreciated.. I really appreciate Ms the courtesy ride to and from home. Personnel was helpful and respectful. Much appreciated.. I really appreciate Ms the courtesy ride to and from home. More

Service advisor Roger was not knowledgeable on process w Fleet Vehicles and charged for services not approved . Management did nothing to rectify . 1st time in 20 years I had a bad experience at a dealershi Fleet Vehicles and charged for services not approved . Management did nothing to rectify . 1st time in 20 years I had a bad experience at a dealership for fleet service More

I got in and got right out my experience was fast and easy and the work was perfect thanks brad for taking your time to listen to my needs and get the job done ! easy and the work was perfect thanks brad for taking your time to listen to my needs and get the job done ! More