Lustine Toyota - Service Center

The works complete on time. They also checks for other important issues and recommendations are also done They also checks for other important issues and recommendations are also done More

Very courteous and flexible, willing to work with me on necessary vs not-so-necessary work. I just sometimes wonder how necessary some "recommendations" are. Very pricey parts & labor, but that seems to be necessary vs not-so-necessary work. I just sometimes wonder how necessary some "recommendations" are. Very pricey parts & labor, but that seems to be the norm these days More

Steve Sosa provided excellent customer service during my recent visit to Toyota. He was friendly, attentive, and kept me informed throughout the process. I highly recommend Steve for his professionalism my recent visit to Toyota. He was friendly, attentive, and kept me informed throughout the process. I highly recommend Steve for his professionalism and dedication. Thank you, Steve! Abdul (Toyota Customer) More

Mr Hugo Canijas provided an excellent customer service. He was very helpful explaining everything detail of the service. I am very satisfied with his service. He was very helpful explaining everything detail of the service. I am very satisfied with his service. More

My experience was good it was straight to the point didn’t waste too much time at the dealership didn’t waste too much time at the dealership More

Victor Bassey is amazing as always. He made sure our car was serviced right and quickly. He made sure our car was serviced right and quickly. More

Called for appointment for my Toyota And met Julio Cepeda the service advisor, He told me everything I needed and nothing I didn’t need, You don’t meet many people like this, now days👍🏾👍🏾 Cepeda the service advisor, He told me everything I needed and nothing I didn’t need, You don’t meet many people like this, now days👍🏾👍🏾 More

Kudos to the Service and Parts Departments at Toyota of Woodbridge from a pleased and satisfied first time customer. Thank you so very much for your patience, kindness, professionalism, courtesy and respec Woodbridge from a pleased and satisfied first time customer. Thank you so very much for your patience, kindness, professionalism, courtesy and respect. You made my first time experience a very pleasant one. More

What a difference a service advisor makes. My service advisor yesterday Tony Van Houten was the worst representative my wife and I have had in bringing our 5 Toyota vehicles since 1984. We had My service advisor yesterday Tony Van Houten was the worst representative my wife and I have had in bringing our 5 Toyota vehicles since 1984. We had a simple 95K service which is simply an oil change and tire rotation promised for 3pm. I left several messages to get a status, call back, and ride to the dealership. Didn’t get a call back until 4:30. We missed our dinner reservation and not one word of apology. We had to walk to the back lot to get our car. And we didn’t get the car serviced! We would give zero stars if we could. I’m going to switch to Springfield Toyota for all services going forward as it is near my work. Wow, just the worst experience ever. Grand reopening here means they don’t care about customer service any more. If this is a way they treat a loyal 40-year brand customer, they’re done. More