Toyota of Woodbridge

Horrible Finance Department Recently purchased my second vehicle from this dealer. The price was great but the finance department is horrible. It has been over 30 days and they Recently purchased my second vehicle from this dealer. The price was great but the finance department is horrible. It has been over 30 days and they still have not paid off my trade in. Every time I talk to them they give me the run around. The manager said he would check into it and call me back which he did not. I will never use this dealership again and would advise anyone looking at buying a vehicle not to use them. More

Very accommodating and satisfying. Everyone was super friendly, I got to test out my new car and loved it. I was easily convinced to add features such as remote start and everyone at th Everyone was super friendly, I got to test out my new car and loved it. I was easily convinced to add features such as remote start and everyone at the dealership was super nice and informed and very straightforward. Definitely will recommend to others. More

2TIBURHE3JC089890 El vendedor que nos atendió muy amable y nos tuvo mucha pasiencia.. gracias JOHN ( JR ) SI lo recomendaría con otra amigos.Gracias JR Porla atención El vendedor que nos atendió muy amable y nos tuvo mucha pasiencia.. gracias JOHN ( JR ) SI lo recomendaría con otra amigos.Gracias JR Porla atención More

Good people Excellent dealership to use. I I have bought three different trucks and pleased with all three. A dealership you can trust.. They stand behind what t Excellent dealership to use. I I have bought three different trucks and pleased with all three. A dealership you can trust.. They stand behind what they sale. More

Perfect client experience The sales representative Yony and his manager Brian were very friendly and made sure to provide me great customer service during the process of purch The sales representative Yony and his manager Brian were very friendly and made sure to provide me great customer service during the process of purchsing my vehicle at the dealership. Aftermarket service writer Isaiah also helped me tremendously with getting contact with Lexus dealer, he made sure his clients were happy when they left. More

Worst customer service. They are extremely rude I was looking for a vehicle and I was trying to reach the same salesman who helped me at Lustine Toyota who helped me before but since I forgot his na I was looking for a vehicle and I was trying to reach the same salesman who helped me at Lustine Toyota who helped me before but since I forgot his name, I called in and was transferred to another guy Brandon Bently and he told me the other guy doesn't work there anymore. (which was a lie because when I went in there, the other guy was there). I went in this morning and Brandon found another worker named Jonathan to work with me, but due to the low trade in value I didn't make the purchase ( They offered me $2000 but Carmax gave me $4500 later). Even with the low trade in, I wanted to make the purchase so I called them again and Brandon spoke to me very rudely saying the only way for me to get a deal is if I come in because they are all very busy. I told him to transfer me to someone else but he didn't and when I told him he can't hold me like that he transferred me to Jonathan. After several calls and back and forth Jonathan offered me $24000 and when I went in the dealership , Brandon showed up and said he will do $24380. When I asked him to send Jonathan he became extremely rude, when I asked for his Manager, he said he is the boss, even though he was not. he threw his business card on my face in front of my 13 year old son, who is very disturb after this incident. Then Jonathan showed up and requested me to wait even though I wanted to leave but made me wait for an hour and didn't showed up. Because of waiting I missed the other dealership that was offering me $24000. Then when I saw Jonathan and asked him what's going on he said they can't do the deal. I finally found out Amin was their boss and he was worst than Brandon, I told him I was not very happy with the customer service and he said he is happy to hear that. When I told him that I was promised 24000 on phone, he said his sales man who how to work( he was calling me a liar) I asked him to listen to the call, he denied to do that. First Brandon then Amin denied that they have any bosses and Amin said his bosses name is Amin. That was the worst customer service experience I had. Because of all this that I failed to make any purchase because the other dealership was closed by then. The worst part of this experience was that it was all happening in front of my son. I took him to the dealership so he can return home with a nice car but he returned with bad memories. More

Purchased a certified Toyota Tundra pickup. This is the third vehicle I have purchased with Lustine Toyota. That is proof of my satisfaction with this dealership. I drove GM cars for twenty yea This is the third vehicle I have purchased with Lustine Toyota. That is proof of my satisfaction with this dealership. I drove GM cars for twenty years. Lustine’s sales and service divisions are the reason I have changed. I would refer them to all of my friends and family. More

Pleasant Experience Love this dealership. This is our third purchase in the past three years from Listine. The staff is friendly and welcoming. Clean and well maintained Love this dealership. This is our third purchase in the past three years from Listine. The staff is friendly and welcoming. Clean and well maintained atmosphere. More