Toyota of Watertown

As my review, I'm including a note I sent to the dealership today: Hi Rick, No one expects buying a car to be a pleasure, but from start to finish, Rita and your whole team did everything right dealership today: Hi Rick, No one expects buying a car to be a pleasure, but from start to finish, Rita and your whole team did everything right! I can't imagine a more positive sales experience. Everyone was pleasant, respectful, and knowledgeable. We got the car we wanted, got a fair deal and left very happy. I had a great experience 18 years ago when I bought a Camry at your dealership. I'll be back there for my next car, but if the Prius holds up like the Camry did, it won't be for a long time! Many thanks, Lucy PS: Rita Rocks!! More

I initially contacted this dealer online. Their price was reasonable compared to three other dealers I also contacted online and/or in person. (Wellesley, Herb Chambers and Boch.) At the dealership, they did reasonable compared to three other dealers I also contacted online and/or in person. (Wellesley, Herb Chambers and Boch.) At the dealership, they did not play the usual games of making you wait forever during the negotiation or your used car evaluation. The salesman, Joel, was very honest and matter of fact. He was helpful in evaluating the options and in the delivery of the car. I would definitely recommend them to a friend looking to purchase a Toyota. More

Had a very pleasant buying experience with this Had a very pleasant buying experience with this dealership both times we went there. My wife and i bought an 06 4runner certified in febuary an w Had a very pleasant buying experience with this dealership both times we went there. My wife and i bought an 06 4runner certified in febuary an were so impressed with the ease and professionalism that we went back in march and bought a 09 prius, actually leased it. the first time we went in we called first, asked them if the runner was still there that we saw online, very low mileage and fairly priced, they said it was. We drove out there, James was waiting for us at the door, got the car and off we were on the road testing it out, came in and said we were interested, gave us the fair kelly value on our trade in, wrote it up, none of this closer business, no pressure and definitly courteous, as was Oliver the finance man, a very cool dude. In and out of there 3 hrs, driving our new car home. we had gone to at least a half dozen different dealers and this place beat everyone out big time. our leasing experience was pretty much the same as we asked for both James and Oliver to deal with. Comparing watertown with the others, especially Acton Toyota who were incredibly patronizing and indifferent, Watertown wins hands down. If you want to treat yourself to a great day of pleasurable buying with no pressure, I highly recommend Watertown Toyota. More

I went to this dealership because of location and price compared to other local dealers! I had a fantastic experience, everything was negotiated with ease and everyone was extremely friendly and helpful. compared to other local dealers! I had a fantastic experience, everything was negotiated with ease and everyone was extremely friendly and helpful. I didn't feel pressured at all, and would definitely recommend this dealership to anyone in the market for buying a new Toyota! Go to Haider, he was fantastic and thorough!! Thanks Toyota of Watertown!! More

Do not bother going this dealership for sales or service. They are unethical! I have dealt with them in both sales and service, and they are completely a rip off! They charged me for stuff they didn't fix They are unethical! I have dealt with them in both sales and service, and they are completely a rip off! They charged me for stuff they didn't fix correctly on my "new 2008" car. Go elsewhere or you will regret it. More

We recently took our 2001 Corolla - only 70K miles - in for service. The oil light and check engine was coming on - no other problems. We were told the car needed a $5300 engine!! Surprised, I asked for th for service. The oil light and check engine was coming on - no other problems. We were told the car needed a $5300 engine!! Surprised, I asked for the OBD2 diagnostic code. We were told P1349. Looked it up on the internet: there is a technical service bulletin that says it is a known VVTi acuator issue that can be solved for, at most, $500. When confronted, the mechanic could not answer basic questions about what he supposedly found, and claimed the car was "violently shaking and unsafe to bring it home" which is untrue. Rodney became more and more defensive ("I don't need no service bulletin"... "if you knew what was wrong why did you bring it here" and "why don't you fix it yourself." Manager knew right away they were caught in a bald-faced lie (perhaps they thought we'd buy a new Toyota for xmas?), and waived the $99 diagnostic fee. I would never deal with this dealership, and recommend you don't either. More

Test drove Camry XLE and received excellent service from James and the GM - David during the first visit. The price I was quoted was competitive in the Boston area and decided to buy from them despite few s James and the GM - David during the first visit. The price I was quoted was competitive in the Boston area and decided to buy from them despite few seeing few negative comments/experiences. However, when I went to close the sale, met a finance guy named Oliver, who was pushy, bit arrogant, and disrespectful; he almost made us walk out of the deal over not buying the extra care warranty he recommended. Just be careful and make sure you inform the sales consultant that either do not want to be harassed when signing the papers or walk out if it gets difficult. Otherwise, it was a hassle-free, smooth car purchase. More

I almost went with Watertown, despite my bad experience, simply because I wanted a Prius fast and they said they would be able to get it months ahead of other dealers. I'm glad I stayed away. My first s simply because I wanted a Prius fast and they said they would be able to get it months ahead of other dealers. I'm glad I stayed away. My first salesperson, from my round of test-driving, didn't know much about the car or the rest of the Toyota line. I was disgusted that I knew more about the features of the Prius and history of hybrid Toyota vehicles than he did. That didn't inspire my confidence at all. A few months later I went in again ready to buy that day for the right price. Rita was friendly enough, and helped fine-tune some options, but she seemed to have her hands tied (by management? finance?) on any movement in price. They were already higher than two other dealerships, but refused to budge despite the fact that I had my checkbook out. They don't seem too interested in making a sale. Perhaps the Prius is in such demand that they felt they could dig their feet in. Penny wise, but pound foolish, in my opinion. In the end, the dealership I went with was able to get the exact model/options I wanted within 12 weeks, just two weeks longer than Watertown said they could get the vehicle. More

Michael worked with me since I fisrt stepped into the dealership, I was very comfortable dealing with all the people I met there including sales representatives. The negotiations were comfortable and I dealership, I was very comfortable dealing with all the people I met there including sales representatives. The negotiations were comfortable and I reached the deal quickly and without any hassels. The delivery of the vehicle was handled very well and promptly. I am one happy customer. More

I found Craig pleasant, informative, confident but not pushy (really important to me). He thought, but did not guarantee, that he could get me a package 2 prius in about 2 months (other dealerships told m pushy (really important to me). He thought, but did not guarantee, that he could get me a package 2 prius in about 2 months (other dealerships told me anyone who said that was lying), and he did. (I would have loved a base model, and no waiting list, but that's not the dealership or the saleman's fault.) There's really no wiggle room for price on a Prius so I can't comment there, although I thought I was getting the all weather mats for free and ended up paying for them. (But I didn't bring this up since the bank check I brought already had that in it so it didn't seem worth it.) Craig was great about getting me the car, the registration (with just the plates, I didn't know I needed to bring the old registration), orientating me to the car, etc. in a few hours/on one day, no return trips required. I would recommend him, particularly if you are interested in a prius - he's been selling them since they first came out and so is both knowledgeable and connected. More