Toyota of Watertown

Paul Cardoso provided a lot of information for all the cars I was looking at. He gave me honest feedback and really seemed to care about what was best for my needs. I will recommend this dealership and sa cars I was looking at. He gave me honest feedback and really seemed to care about what was best for my needs. I will recommend this dealership and sales associate when I know of people that are looking for cars. All the employees there were very friendly! More

Senior Management responded virtually immediately with a personal phone call as I had a less-than-positive experience with this employeee, and management offered to do whatever I deemed necessary to undo a personal phone call as I had a less-than-positive experience with this employeee, and management offered to do whatever I deemed necessary to undo a bad experience. This was a very welcome offer. More

I have dealth with Kamal Khnaizir in the service department for roughly 12 years. He has always gone out of his way to be friendly, helpful and make sure repairs were done correctly. When I was bu department for roughly 12 years. He has always gone out of his way to be friendly, helpful and make sure repairs were done correctly. When I was buying my last two cars, I spoke to him about my choices and he arranged a no hassle meeting with a sales manager. In this case it was Haider Amin. Haider and I spoke over the phone, agreed on a very good price, and my wife and I went in to sign the papers. The rest of the experience was equally hassle-free. Moreover I know I that in the future I can relie on Kamal to make sure my cars are running as they should be. More

Dropped in on Scion of Watertown because they had a decent rating and were not disappointed. Alex was very courteous and had none of the typical sales talk that is always a turn off. He answered any qu decent rating and were not disappointed. Alex was very courteous and had none of the typical sales talk that is always a turn off. He answered any questions, organized test drives quickly and when we decided to buy was very evenhanded and straightforward on price. No games, no excessive advice. Just great. Probably the nicest car buying experience we have ever had. Steve who sorted out the financing and the paper work was equally good. Very impressed. More

My wife and I recently were at Toyota of Watertown for our third new car from this dealer in the last three years. Each time has been a wonderful experience. We made an appointment for this past Saturday our third new car from this dealer in the last three years. Each time has been a wonderful experience. We made an appointment for this past Saturday morning with Haider Amin, an experienced salesman who was knowledgeable and pleasant. We own a 2009 Prius and were there on Saturday to replace a 2007 Prius that was coming off a lease. We had not decided whether we would buy or lease this time. Haider walked us through the different financial alternatives. No pressure. Clear explanations. We decided to lease again. We waited two hours for the car to be prepped and for all the paperwork to be done, then we drove the new Prius home. It was our best experience ever -- even better than our two other times at Toyota of Watertown. Also, the service department there is terrific. Everybody is friendly, competent, and efficient. The waiting room is pleasant (free Wi-fi and snacks). We drove Audis for years but finally stopped because the service departments we went to were so inefficient and incompetent. We will never go anywhere else again to purchase or service a car, as long as we continue to live in the greater Boston area. More

Recently purchased 2 vehicles from this dealership. Very personable, accommodating and professional staff, not pushy or overbearing. Quick turnaround for vehicle delivery. Service department from arrival personable, accommodating and professional staff, not pushy or overbearing. Quick turnaround for vehicle delivery. Service department from arrival to departure very organized, excellent, personalized service. Very comfortable atmosphere, clean facility. Highly recommended dealership! More

First class waiting room, customer friendly and repair work will bring me back. I didn't purchase my vehicle here but am considering a new one at Watertown Toyota. So far, the employees make you feel impo work will bring me back. I didn't purchase my vehicle here but am considering a new one at Watertown Toyota. So far, the employees make you feel important and the recommendations made for repair work are not unreasonable and overwhelming but necessary. They don't try to intimidate or frighten you into work that should be done but rather give you a reasonable time limit to have it done. In these trying times it is great to find an honest and reputable company. I will continue to do business here until they throw me out or change drastically for the worse and I don't see that happening. They want your business. I sound like a commercial but it's nice to be satisfied. I do not want to throw my money away. Please keep up the good work and stay ahead of the other companies who have frightened me into getting repairs I probably didn't need or at least not at the time they tried their scare tactics on me. More

The first four Toyota's were pretty much bulletproof, back when you could always apply that term to a Toyota. All purchased from this dealership. The spouse drives a Highlander - she calls it the best ca back when you could always apply that term to a Toyota. All purchased from this dealership. The spouse drives a Highlander - she calls it the best car she's ever owned. My current ownership of a 4Runner is longer than planned. The first six years were near perfect and warranty service was done without question. Rodney can put my 120,000 mile 4Runner in near perfect shape. Rodney owns a 4Runner or two and that certainly helps. The service manager insures that big items go to Rodney. It is a nice setup. There have been a couple of events like an engine service light coming on the morning after a service, and some tire pressure settings not correct for the vehicle. Both service were corrected immediately. Bought 4 Michelins from then, got a piece of iron a week later; called them up and Kamal fixed quickly and freely. And they laugh at my jokes even when the jokes are not funny....... More

I have been bringing my car to Toyota of Watertown for service for over a decade because of the consistently excellent service provided by Kamel Khnaisar. He is always friendly and thorough, insuring tha service for over a decade because of the consistently excellent service provided by Kamel Khnaisar. He is always friendly and thorough, insuring that I have a car that is dependable and safe. I trust Kamel completely. I have recommended Kamel at Toyota of Watertown to friends who have been grateful for the recommendation. More

I bought my 2006 new Camry here. Worked with Alex. Price was reasonable (as far as I know). No hassel. No pressure. I was completely satisfied. For service of my car, I go nowhere, but Toyota of Watertow was reasonable (as far as I know). No hassel. No pressure. I was completely satisfied. For service of my car, I go nowhere, but Toyota of Watertown. Everybody there is very friendly, courteous, and helpful. The service advisers are knowledgeable and accommodative. Service of my car is always done correctly, efficiently, and on time. I am always completely satisfied. I feel compelled to mention that this dealership has an immaculate waiting room for the service customers. It is very large, clean, well furnished, and well maintained. Aside from a large, flat-screen cable TV, it has plenty of reading material. I have waited there for upto 3 hours to have my car serviced, but never felt bored or tired. Free coffee, donuts, muffins, cookies, danishes, variety of fruits, and bottled drinking water are always available. The restrooms are clean and well maintained. I think they have a couple of free WiFi stations too (one has to bring his/her own laptop), but I have never used that facility. The reception staff and cashiers are all friendly and courteous. Even their valets are well trained and always smiling. Toyota of Watertown also provides shuttle services to and from nearby towns for those customers who cannot wait to have their cars serviced. I once took advantage of this service. Their mini-van for this service was clean, and the driver who provided service to me (I think his name was Lee - a guy from Ethiopia?) was extremely friendly and had a good sense of humor. I still remember his face! In conclusion, I strongly recommend Toyota of Watertown both for buying a Toyota and for having a Toyota serviced. More