Toyota of Warren

I purchased and financed my new Prius V on Dec. 28, 2011. I financed it initially with the dealership which automatically added GAP insurance. I refinanced the car on January 8 with my credit union with a I financed it initially with the dealership which automatically added GAP insurance. I refinanced the car on January 8 with my credit union with a lower interest rate and cancelled the GAP insurance on January 9, 2012. It is now March 5 and I have not received the $800+ from the insurance company. They told me that they never received the paperwork. I tried to reach the credit person, Greg, at the dealership several times before I just went down there and talked with the general manager and him. He gave me a copy of the paperwork dated Jan. 9 and faxed it to the company in my presence. I called the insurance company when I got home and they had no copy of anything sent - does the dealership have the correct address and number? I now have to wait an additional 6-8 weeks for this refund even after I talked with the insurance company and the manager again. Their response was less than satisfactory during the entire ordeal as they did not do a follow-up of the original cancellation nor try to expedite my refund. I called their main offices and Chicago and they said they would expedite; I filed a negative report with Toyota's main office in California. Now let's see how long it takes to complete this transaction which is already 8 weeks old. More