Toyota of Warren

Tony Montazeri was extremely helpful, kind, and he knew what he was doing. There is no doubt that I'll send my friends to him if they need a car. what he was doing. There is no doubt that I'll send my friends to him if they need a car. More

My hope in leaving this is to ensure that no young female, or any individual for that matter, is ever taken advantage of by this dealership or those who lead it again. Those that have handled this sit female, or any individual for that matter, is ever taken advantage of by this dealership or those who lead it again. Those that have handled this situation should be ashamed, and I sincerely hope their daughters are never treated this way by anyone in their lifetime. First, by stating that I have not ever experienced blatant disrespect for my person the way I have throughout my recent experience with Toyota of Warren. To make matters worse, I chose to purchase my latest vehicle at Toyota of Warren because Tino Merlo, the general manager at the location, is a close family friend of ours whom I trusted. I grew up in Niles, so myself and my family have long standing relationships with many who work for and lead the dealership. All five members of my family have proudly purchased from Toyota and have for years. After this recent experience, I’ll never again purchase Toyota, and certainly will never purchase anything from Toyota of Warren again. My family feels the same. We likely all would have driven and purchased Toyota for decades to come. Hundreds of thousands in additional revenue lost. Throughout my experience trading in my 2015 Toyota Corolla S (~49k miles) to purchase a 2018 Rav4 Adventure with (~15k miles). Since July, I’ve experienced: -Deceitful sales tactics and failure to disclose damage on a vehicle arranged for purchase -Was sold a discounted warranty 6 year/60k mile disguised as “a way to take care of family” but instead, sellers failed to disclose they stripped away a CPO certification as a result of damage on a vehicle that would have came with a warranty, resulting in 3k back in the dealerships pockets -Improper and neglectful repairs on said damages -Gaslighting and discrimination upon asking for proper repairs -Lack of communication about repairs, resulting in unnecessary, adverse effects list several hundred miles on vehicle, gas costs, missed work, etc. to travel back and forth to the out of town dealership -False information and blatant lies about COVID-19 leniency and dealership obligation to the retail purchaser -Responses that belittled my valid concerns about a cop pulling me over/ticketing me/impounding my vehicle because plates are not transferred, as well as refusal to provide temporary tags in interim period until dealership provides title office with proper documentation to process memorandum -Failure to provide paperwork to the title office paperwork to issue a memorandum within a 30-day period (today is day 48) Five trips to Niles and endless time spent communicating and missing work later, I am still waiting for the dealership to send information to the title office to process my memorandum. Today is day 48. I am currently making payments on a vehicle that I don’t legally own, and I cannot transfer my plates until I have a memorandum. If I am pulled over, I could be ticketed and my car can be impounded, and the individuals operating the dealership are deliberately talking down to myself and my family about the entire situation. I am simply asking them to do their jobs properly, something I paid good money for them to do. More

Tony Montezeri was polite, considerate, and not pushy. I was always taught you hire the guy who keeps coming back to check on the job because they really want it. That’s what Tony did to get my business - was always taught you hire the guy who keeps coming back to check on the job because they really want it. That’s what Tony did to get my business - and he got it. More

Great place to lease a new car. Tony Montazeri is super nice and will help you get a great deal! nice and will help you get a great deal! More

Tony Montazeri at Toyota of Warren was the best! He went above and beyond my expectations and always made me feel so welcome! above and beyond my expectations and always made me feel so welcome! More

We received a great trade in amount had to wait 4 months to get the truck we ordered they still honored the agreed amount Tony Montazeri was great to deal with to get the truck we ordered they still honored the agreed amount Tony Montazeri was great to deal with More

Tony Montazeri was patient and did not pressure eme for a sale. He took his time and helped me find the perfect fit from my lease to finance. sale. He took his time and helped me find the perfect fit from my lease to finance. More

Tony Montazeri was very helpful and kind. He found the car I wanted. Extremely happy. car I wanted. Extremely happy. More

Huge thank you to Bryan Campbell for coming through for us. I told him what we wanted and he found exactly that and more! We love our new Suburban!!! Definitely will be using him again and Toyota of Warren us. I told him what we wanted and he found exactly that and more! We love our new Suburban!!! Definitely will be using him again and Toyota of Warren again! More

So bought a 2021 tundra lease in January 2021 it’s now august 2021 and got a wet brake peddle brake fluid of course I got 40,000 miles on it they won’t cover a master cylinder it’s not even a year old thi august 2021 and got a wet brake peddle brake fluid of course I got 40,000 miles on it they won’t cover a master cylinder it’s not even a year old this is my 4th and last one i don’t recommend Toyota anymore because this is not a issue caused by me or anything anyone is doing to the truck this is a factory faulty part they don’t wanna fix if I was them I’d be replacing that not only cuz it’s a lease I don’t own it but it’s definitely a safety issue caused be a faulty master cylinder leaking under my dashboard into my truck onto a brake peddle smells like a law suit coming in the future More