Toyota of Wallingford - Service Center

BEST Toyota dealership!!!! Great cars, fast friendly service. Have done business with them for many years and can't imagine buying a new car anywhere else. They have been very f Great cars, fast friendly service. Have done business with them for many years and can't imagine buying a new car anywhere else. They have been very fair with me and a real pleasure I do business with. I will be bringing a relative's vehicle to this dealership for routine service due to my complete dissatisfaction with the other dealership. If you want the best car at the best price and fast, dependable service, this is the dealership for you!! More

Excellent service rec'd From Boston Mass my 2011 Camry Le broke down and was helped by Vern Fortin Serr Mgr Was back on the road 1 Hour Awesome. From Boston Mass my 2011 Camry Le broke down and was helped by Vern Fortin Serr Mgr Was back on the road 1 Hour Awesome. More

How Did This Dealership Win a Customer Satisfaction Award? I see the glowing reviews for this dealership on this website. I wish my experiences were so positive. I purchased my vehicle here 5 years ago and h I see the glowing reviews for this dealership on this website. I wish my experiences were so positive. I purchased my vehicle here 5 years ago and have been repeatedly underwhelmed by the service department. I've lost count of how many times the service associates have been cocky and condescending. I dread going there so much that I usually send my poor husband so that I don't have to deal with them. The incident that compelled me to write a letter directly to the owner of the dealership, to Toyota Corporation and to write this review was precipitated by a call I made to the dealership on December 30, 2015 in order to schedule service. I received a recording that stated all the service techs were busy and my call would be returned. A short time later, my call was indeed returned by someone who identified himself as "Steve". I explained to "Steve" that I believed that I needed 2 new tires, but I had an additional matter to discuss. I detailed a rather unsettling incident that had occurred while I was pumping gas. I had inadvertently opened the van's sliding door. The sliding door retracted all the way back and the gas door became wedged underneath the sliding car door. This left the gas door mangled and bent and I am no longer able to close the gas door completely. It is my understanding that as a safety precaution when the gas door is open, the sliding door is not supposed to open. I explained to "Steve" that I have had the car for a little over 5 years and did not believe I was under warranty anymore. He put me on hold and verified that indeed the door should not have opened and stated it would still be covered since the door was faulty. I asked Steve to call me when the part was in, so that I could make sure this was fixed during the same visit as my tire replacement on January 18. When I hadn't received a call back almost 2 weeks later, I asked my husband to call "Steve". This was January 12. Steve reiterated that the part was there waiting for installation and reiterated to my husband that it was indeed covered. Imagine our surprise when my husband and I show up for our scheduled appointment only to be told the part is not there and they know nothing about it or why we would be told it was covered! This the point where I demanded to speak to a manager, and was directed to the Service Manager, Vern Fortin. Before being handed off to Fortin, the service tech makes the comment "they say they talked to Steve" and tells us "Steve only answers the phones". As you can imagine I am livid at this point and now I am face to face with Fortin, another employee that does not possess a "customer first" attitude. Fortin was only concerned with getting the car checked in so he could look at the door and asserted "how could "Steve" tell you he is going to fix the gas cap without knowing if there is something wrong with the door". My husband pointed out that we weren't asking them to fix the sliding car door. The promise was to replace the mangled gas door. Knowing we weren't going to get any further with this conversation we allowed them to check the car in and were told we would be called when they had a chance to examine the door. An hour or two later Fortin called my husband to confirm that the door was indeed faulty and none of it would be covered. The dealership was reneging on the promise to replace the gas door! There is a clear lack of integrity on display at this dealership. I do not appreciate being lied to. I was told "Steve" would be reprimanded for telling us this would be covered. I was also told that "Steve" doesn't recollect having these conversations with my husband and I. What ever happened to "the customer is always right"? That is clearly not practiced at Toyota of Wallingford. 3 of my co-workers overheard my conversation with "Steve" on December 30 and when I got off the phone I expressed how pleasantly surprised I was that I didn't have to put up a fight and that it was going to be repaired at no charge. You can imagine their surprise when I returned to work on January 19 only to tell them about the completely negative experience I actually encountered when I brought the car in for the promised fix. To add insult to injury, I later discovered that my power doors and power hatch were no longer operable. I was already completed annoyed with them and then I had to contact the dealership yet again to determine why these items were no longer functioning! It turns out that they left 2 switches in the off position when evaluating the door issue and never turned them back on. Lousy attention to detail and more unnecessary aggravation for me. To say I am disappointed would be an understatement. I wasn't sure how far from the top this unacceptable behavior/treatment of customers extended, so I sent a certified letter to the owner, Steve Zion, thinking he would surely care about how this matter was handled. Unfortunately, it has been 2 weeks and he has not bothered to contact me in order to address this matter. More

Friendly hometown sales and service I have been going to this dealer for almost 10 years. Buying my car was easy and hassle/ gimmick free. They offer alot of free extras for purchasing y I have been going to this dealer for almost 10 years. Buying my car was easy and hassle/ gimmick free. They offer alot of free extras for purchasing your vehicle, oil changes, tires, batteries and roadside assistance. Many friends still question why take it to the dealer for service, well they are friendly, courteous and pretty reasonable. They offer rides to and from dealer also. I will continue to use this dealership with the purchase of my next car. I would highly recommend them to family and friends. More

Great Katie and Genna are wonderful. Katie is who I usually seek for service because she's friendly, knowledgeable and very patient. I found Genna to be jus Katie and Genna are wonderful. Katie is who I usually seek for service because she's friendly, knowledgeable and very patient. I found Genna to be just as polite and helpful. Whenever I have a concern or problem I never feel reluctant to ask these women a question. I know they'll answer me or refer me to someone who can. More

Best Dealership Service I've Had As I drove back to Boston from NYC, my truck broke down outside Wallingford. I had it towed to Toyota--and I'm glad I did. They were able to squeeze m As I drove back to Boston from NYC, my truck broke down outside Wallingford. I had it towed to Toyota--and I'm glad I did. They were able to squeeze me in and quickly diagnose the problem. It was a big job, so they set me up with a rental to get me back to Boston. Jenna, the service agent, did a fantastic job keeping me informed by phone until it was fixed and I was able to get back to pick it up. She was able to make a typically painful experience pleasant and low stress. The Toyota dealerships around Boston could learn a lot from her. More

Great service Service was great helped with a couple recalls and a program. work turned out perfect car was done on time. The service personnel are very nice. Would Service was great helped with a couple recalls and a program. work turned out perfect car was done on time. The service personnel are very nice. Would recommend this dealership for service. More

Unexpected and quick personal service. Stopped by Toyota of Wallingford this morning to see if my Bluetooth could be re-established after 15K service out-of-state. Just happened to meet Bil Stopped by Toyota of Wallingford this morning to see if my Bluetooth could be re-established after 15K service out-of-state. Just happened to meet Bill DiChello in the parking lot as i drove in. He asked if he could help and inquired if he could hop in and set it up for me. In no time at all we were up and running. Thanks Bill. More

absolutely wonderful I would 100% go back for more services in the future.. I received help from a girl named Genna who made everything very clear while she helped me. She I would 100% go back for more services in the future.. I received help from a girl named Genna who made everything very clear while she helped me. She explain what was being done to my car. I had to come back for another appointment after 1,300 miles for my follow up on my oil consumption. She was there for my second visit and she was very personable. Great employee for sure. If there were more people in the world that were this helpful I would not mind at all. She kept me informed during my whole visit and everything. I also really enjoyed my visit and the free car wash that was offered. Wonderful service. Wonderful business. As I've already said, I'm 100% going back for future services. More

Ignored contract to provide free oil changes I purchased a used Prius from Toyota of Wallingford 18 months ago. They promised at that point lifetime oil changes on the used vehicle (in writing) I purchased a used Prius from Toyota of Wallingford 18 months ago. They promised at that point lifetime oil changes on the used vehicle (in writing) which was one of the reasons that we decided to purchase from here. They honored this for two service visits and then told us that they would no longer recognize this. It's minor enough that it's not worth pursuing a legal challenge, but it's shady enough that I won't return here again. I bought another used Toyota (a Camry) this year from Toyota in Middletown and was much happier with them. More