Toyota of Wallingford - Service Center

Best Dealership Service I've Had As I drove back to Boston from NYC, my truck broke down outside Wallingford. I had it towed to Toyota--and I'm glad I did. They were able to squeeze m As I drove back to Boston from NYC, my truck broke down outside Wallingford. I had it towed to Toyota--and I'm glad I did. They were able to squeeze me in and quickly diagnose the problem. It was a big job, so they set me up with a rental to get me back to Boston. Jenna, the service agent, did a fantastic job keeping me informed by phone until it was fixed and I was able to get back to pick it up. She was able to make a typically painful experience pleasant and low stress. The Toyota dealerships around Boston could learn a lot from her. More

Great service Service was great helped with a couple recalls and a program. work turned out perfect car was done on time. The service personnel are very nice. Would Service was great helped with a couple recalls and a program. work turned out perfect car was done on time. The service personnel are very nice. Would recommend this dealership for service. More

Unexpected and quick personal service. Stopped by Toyota of Wallingford this morning to see if my Bluetooth could be re-established after 15K service out-of-state. Just happened to meet Bil Stopped by Toyota of Wallingford this morning to see if my Bluetooth could be re-established after 15K service out-of-state. Just happened to meet Bill DiChello in the parking lot as i drove in. He asked if he could help and inquired if he could hop in and set it up for me. In no time at all we were up and running. Thanks Bill. More

absolutely wonderful I would 100% go back for more services in the future.. I received help from a girl named Genna who made everything very clear while she helped me. She I would 100% go back for more services in the future.. I received help from a girl named Genna who made everything very clear while she helped me. She explain what was being done to my car. I had to come back for another appointment after 1,300 miles for my follow up on my oil consumption. She was there for my second visit and she was very personable. Great employee for sure. If there were more people in the world that were this helpful I would not mind at all. She kept me informed during my whole visit and everything. I also really enjoyed my visit and the free car wash that was offered. Wonderful service. Wonderful business. As I've already said, I'm 100% going back for future services. More

Ignored contract to provide free oil changes I purchased a used Prius from Toyota of Wallingford 18 months ago. They promised at that point lifetime oil changes on the used vehicle (in writing) I purchased a used Prius from Toyota of Wallingford 18 months ago. They promised at that point lifetime oil changes on the used vehicle (in writing) which was one of the reasons that we decided to purchase from here. They honored this for two service visits and then told us that they would no longer recognize this. It's minor enough that it's not worth pursuing a legal challenge, but it's shady enough that I won't return here again. I bought another used Toyota (a Camry) this year from Toyota in Middletown and was much happier with them. More

They quickly fixed damaged rocker panel While getting my 2011 Camry serviced, the technician scratched the lower passenger rocker panel on the curb. It was a Tuesday and I asked if they cou While getting my 2011 Camry serviced, the technician scratched the lower passenger rocker panel on the curb. It was a Tuesday and I asked if they could replace the damaged panel by Friday before my wife came home from vacation. Service Manager Mickey Blank responded quickly and had the car fully repaired by Friday. Thank you. More

Excellent Parts & Service Dept. Purchase new running boards for my 2015 Toyota Highlander. Parts came in the next day after ordering. They Called me first thing early that morning. I Purchase new running boards for my 2015 Toyota Highlander. Parts came in the next day after ordering. They Called me first thing early that morning. I picked them up that same day at 3:45pm. When I arrived there I was asked if I wanted them installed. They took it right in and I was on my way soon after. I dealt with Irvin C. and Paul Z.. They were very helpful and had know problem answering questions I had about future accessories I was looking to purchase. They even printed out a 30 page instruction book for me. I will buy all my accessories here as long as these two gentlemen are there. They even went out of there way to be apologetic after they thought the install was going longer than they thought, several times at that. It took exactly the time I thought it would. Was very comfortable with this service dept. & there valet type drive up service. More

The best. Over the past several years that I have dealt with this dealership I have never had a complaint about anything. Every time I have done business with t Over the past several years that I have dealt with this dealership I have never had a complaint about anything. Every time I have done business with them I have been completely satisfied. I highly recommend them. Great product, price and atmosphere. More

Car buying made easy The 12v in my Prius (purchased elsewhere) had to be jump started. This dealer was the closest so I pulled in to have them check my battery. Having n The 12v in my Prius (purchased elsewhere) had to be jump started. This dealer was the closest so I pulled in to have them check my battery. Having never been there I wasn't sure of the drill. A salesperson, Tim Roy, saw my confusion and offered assistance. He brought me into service where I was greeted by very friendly staff. They took my car right away. Ironically I was planning on trading in my Prius for a small SUV. I've been a Toyota customer since 1992 and was interested in the RAV4 Limited. I told this to Tim and he brought one around for me to check out. I also said that I would not be buying any car without doing my own research first and that I had a long relationship with another dealer. I appreciated that he did not pressure me. He explained the vehicle and answered my questions. I returned to this dealer to buy the car from Tim for several reasons: 1. He did not bug me - he respected I needed time to do my research and that I had a relationship with another dealership. 2. His first priority was helping me with my Prius - he had no way of knowing I was in the market for an SUV. 3.. He was honest about what they would and would not negotiate. 4. I felt comfortable with him I also appreciate that Jason Pallas made the paperwork painless and quick. I never felt pressured. I went back today with remote start and navigation questions and Jon Haury from service sat in my car with me to help me out. He was fantastic! While there, Tim came out to say hi and offer his assistance. I believe I've found my new favorite dealership! - Jan More

Awesome Experience Every time I stop by for service I'm always greeted with a friendly face and a warm smile. Service is always quick and thorough. Every time I stop by for service I'm always greeted with a friendly face and a warm smile. Service is always quick and thorough. More