Toyota of Wallingford - Service Center

I had my 2015 Tacoma serviced for an oil change and tire rotation last week and waited at the dealership. After completion of the service, I was informed that I needed to bring the truck back in for a frame rotation last week and waited at the dealership. After completion of the service, I was informed that I needed to bring the truck back in for a frame treatment recall. Lorraine Baker called me at home to set up the time and date which had tight time frames, and she set me up with a loaner since the vehicle needed to stay there overnight. When I got there Monday morning, got through the paperwork and turned out that I had an expired insurance card making it an issue to get the loaner and get home. Lorraine jumped right in for me to straighten out the situation by calling and working with Amica to get the updated insurance card emailed to her, printed out, copy put in my truck and I was then on my way. The mechanics worked on my vehicle all day Monday and they called to give me a status and I also gave consent for some other service work to be done which was needed and timely. They had the truck ready by around 9am Tuesday, way before the promised time and I was able to return the loaner, pick up my Tacoma and home by 11am. I couldn't have been more pleased! thank you Lorraine, Phil and the mechanics who worked their butts off to give me this kind of service!! Cheers to you. More

We have two Toyota vehicles in our family and bring both to this dealership. We will DEFINITELY buy our next vehicle from Toyota of Wallingford - we LOVE you guys and the whole staff!! Service is 100% profe to this dealership. We will DEFINITELY buy our next vehicle from Toyota of Wallingford - we LOVE you guys and the whole staff!! Service is 100% professional, high quality, friendly, knowledgeable, courteous and efficient. They go the extra mile for us and treat us and our vehicles very well and keep us safe and running. Great job every time with every staff member. THANK YOU! Happy Holidays to all! More

It is always a pleasure to work with the people at this Toyota. They are professional and friendly; I feel my car is in good hands whenever work needs to be done. Toyota. They are professional and friendly; I feel my car is in good hands whenever work needs to be done. More

It has been under construction for for several years making the experience visiting there a mess. While the service people are polite, the wait times are unreasonable! I went in for my new tires making the experience visiting there a mess. While the service people are polite, the wait times are unreasonable! I went in for my new tires and asked them to check the sensors for tire pressure. After waiting 3 hours snd 45 minutes I finally was done. During that time I asked if a bathroom was available and they said I could walk to Dunkin Donuts. I was livid, they made me wait so long for a service which should not have taken so long. They schedule too many people and then make us wait because they overbook! More

I had an appointment in approx. 2 weeks for oil change, rotate tires, check brakes etc. But then the tire light went on. I made the mistake awhile back of ignoring the light and had a flat.....not good. rotate tires, check brakes etc. But then the tire light went on. I made the mistake awhile back of ignoring the light and had a flat.....not good. I called Toyota the very next morning, they checked my car that day. I was gratefull and was confident driving my 99 year old mother to her appointments the next day. thank you More

He knew his stuff and made a daunting task approachable. Would definitely recommend him to anyone! Would definitely recommend him to anyone! More

Booked my appointment on line with ease. The staff was prompt and friendly. I was updating throughout the process. I will definitely recommend to friends! prompt and friendly. I was updating throughout the process. I will definitely recommend to friends! More