Toyota of Wallingford - Service Center

Service department is not organized and the facility is awful! I was told I had to go to Dunkin’ Donuts or go outside to porta potty in the freezing cold after a major snow storm to use the rest room. I Ha awful! I was told I had to go to Dunkin’ Donuts or go outside to porta potty in the freezing cold after a major snow storm to use the rest room. I Had 10 appointment for my 10,000 oil change and it took an hour and a half! I was told I would be in and out but that was not the case. I believe this facility should be closed until their major construction is finished, it’s really ridiculous to have to wait in a garage bay and walk to Dunkin Donuts to use a bathroom! More

Always an awesome experience.Today Lorraine went above Always an awesome experience. Today Lorraine went above and beyond~ as usual! Quick, easy, and a great deal. Thanks to the entire team in Service! Always an awesome experience. Today Lorraine went above and beyond~ as usual! Quick, easy, and a great deal. Thanks to the entire team in Service! More

Buying a car has never been so enjoyable! Steve Zion senior and team were incredibly attentive and accessible Great people to deal with. Absolutely fantastic! The customer service was beyond anything senior and team were incredibly attentive and accessible Great people to deal with. Absolutely fantastic! The customer service was beyond anything I have ever experienced. It was literally a WOW experience. I highly recommend Toyota Wallingford Also Paulie Zion is always super helpful and polite. More

A job well done ! Service advisor communicated and all issues that needed to be resolved were certainly taken care of. Thanks for doing a great job. I always service my Camry at Toyota of Wallingford issues that needed to be resolved were certainly taken care of. Thanks for doing a great job. I always service my Camry at Toyota of Wallingford. Honest service and reliable original auto parts when needed. More

The sales staff is always friendly and always smooth sale process. The service staff are always super helpful and polite. It is always a pleasure to have my vehicle service there.. I RECOMMEND THIS PLACE TO process. The service staff are always super helpful and polite. It is always a pleasure to have my vehicle service there.. I RECOMMEND THIS PLACE TO ANYONE.. More

I waited with my husband while my car was being serviced. They go above and beyond to make the customer happy. They go above and beyond to make the customer happy. More

I had my 2015 Tacoma serviced for an oil change and tire rotation last week and waited at the dealership. After completion of the service, I was informed that I needed to bring the truck back in for a frame rotation last week and waited at the dealership. After completion of the service, I was informed that I needed to bring the truck back in for a frame treatment recall. Lorraine Baker called me at home to set up the time and date which had tight time frames, and she set me up with a loaner since the vehicle needed to stay there overnight. When I got there Monday morning, got through the paperwork and turned out that I had an expired insurance card making it an issue to get the loaner and get home. Lorraine jumped right in for me to straighten out the situation by calling and working with Amica to get the updated insurance card emailed to her, printed out, copy put in my truck and I was then on my way. The mechanics worked on my vehicle all day Monday and they called to give me a status and I also gave consent for some other service work to be done which was needed and timely. They had the truck ready by around 9am Tuesday, way before the promised time and I was able to return the loaner, pick up my Tacoma and home by 11am. I couldn't have been more pleased! thank you Lorraine, Phil and the mechanics who worked their butts off to give me this kind of service!! Cheers to you. More

We have two Toyota vehicles in our family and bring both to this dealership. We will DEFINITELY buy our next vehicle from Toyota of Wallingford - we LOVE you guys and the whole staff!! Service is 100% profe to this dealership. We will DEFINITELY buy our next vehicle from Toyota of Wallingford - we LOVE you guys and the whole staff!! Service is 100% professional, high quality, friendly, knowledgeable, courteous and efficient. They go the extra mile for us and treat us and our vehicles very well and keep us safe and running. Great job every time with every staff member. THANK YOU! Happy Holidays to all! More

It is always a pleasure to work with the people at this Toyota. They are professional and friendly; I feel my car is in good hands whenever work needs to be done. Toyota. They are professional and friendly; I feel my car is in good hands whenever work needs to be done. More