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Toyota of Wallingford - Service Center

Wallingford, CT

4.8
666 Reviews

666 Reviews of Toyota of Wallingford - Service Center

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August 14, 2022

TOW went out of their way to make sure we got everything we asked for. They did a great job keeping us up to speed with all updates. Very efficient loan application process and delivery. More

by Cadet5428
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cheryl Mckenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2022

Lorraine was wonderful! A pleasure as always and as accommodating as she could possibly be. More

by atassmer
Recommend Dealer
Yes
Employees Worked With
Lorraine Baker
Aug 29, 2022 -

Toyota of Wallingford responded

Thank you so much!

July 31, 2022

Great dealership to buy a vehicle and great service department which is important! Friendly and knowledgeable people More

by Todifor1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Zion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave , Rocco Esposito, Kenneth O' Day
June 13, 2022

Lied about recall. Been on wait list 2 years, could be another year. Went somewhere else done in 2 months. Used, owned 3 years put over 3,ooo into repairs for things More

by Rhododendron
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Paul Zion
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Orzel, Lorraine Baker, Kenneth O' Day, Shy Therrien, Shannon McCallum, Joanna Rivera
Jun 15, 2022 -

Toyota of Wallingford responded

Hello, sorry to hear you had a less than stellar experience! Thank you for taking the time to leave a detailed review. It is important for us that all customers have an excellent experience. We would love an opportunity to hear more about your experience, Please give Lorraine a call at (203)284-7410 or email her at serviceappointments@wow-toyota.com

June 13, 2022

Always polite and very thorough with car service. They always tell you what was done and needs to be done to your vehicle. Highly recommend More

by CharlesT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Orzel, Shy Therrien
Jun 21, 2022 -

Toyota of Wallingford responded

Thank you Charles!

June 13, 2022

Joanna R was very knowledgeable and prompt, and explained the repairs clearly. Technicians were quick. More

by joelsilverman3
Recommend Dealer
Yes
Employees Worked With
Joanna Rivera
Jun 21, 2022 -

Toyota of Wallingford responded

Thank you for the kind words! We hope to see you again soon.

June 13, 2022

Service at Toyota in Wallingford. My Toyota extended care expired just 3 days before my appointment. Just when I thought I would have to pay out of pocket, Joanna and Lorraine made th More

by Joeshaw1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Baker, Joanna Rivera
Jun 21, 2022 -

Toyota of Wallingford responded

Thank you for the kind words! We hope to see you again soon.

June 09, 2022

Ken was very helpful. The wait time was exactly what was stated. I was pleased with the service. More

by Amy
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth O' Day
Jun 10, 2022 -

Amy responded

Thank you for the great service!

June 08, 2022

We had our catalytic converter stolen off our Prius. The service dept. worked tirelessly to get the parts and work with our insurance. Many thanks, great service. More

by ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Baker
Jun 21, 2022 -

Toyota of Wallingford responded

Thank you for the kind words! We hope to see you again soon.

June 02, 2022

Everyone is always so pleasant and helpful! Luis, who met me at my car was very polite and pleasant for 8:00 a.m. Same with Ken inside, very pleasant. I have nothing but good things to say a More

by Terry M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis (don't know his last name), Kenneth O' Day
Jun 21, 2022 -

Toyota of Wallingford responded

Thank you Terry!

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