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Toyota of Wallingford - Service Center
Wallingford, CT
643 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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643 Reviews of Toyota of Wallingford - Service Center
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June 13, 2022
Always polite and very thorough with car service. They always tell you what was done and needs to be done to your vehicle. Highly recommend They always tell you what was done and needs to be done to your vehicle. Highly recommend More
by CharlesT
Employees Worked With
Phil Orzel, Shy Therrien
June 13, 2022
Service at Toyota in Wallingford. My Toyota extended care expired just 3 days before my appointment. Just when I thought I would have to pay out of pocket, Joanna and Lorraine made th My Toyota extended care expired just 3 days before my appointment. Just when I thought I would have to pay out of pocket, Joanna and Lorraine made the effort and got my service covered. They really went above and beyond! More
by Joeshaw1
Employees Worked With
Lorraine Baker, Joanna Rivera
June 13, 2022
Lied about recall. Been on wait list 2 years, could be another year. Went somewhere else done in 2 months. Used, owned 3 years put over 3,ooo into repairs for things Been on wait list 2 years, could be another year. Went somewhere else done in 2 months. Used, owned 3 years put over 3,ooo into repairs for things they should have disclosed at purchase. NEVER AGAIN More
by Rhododendron
Employees Worked With
Other Employees :
Phil Orzel, Lorraine Baker, Kenneth O' Day, Shy Therrien, Shannon McCallum, Joanna Rivera
June 08, 2022
We had our catalytic converter stolen off our Prius. The service dept. worked tirelessly to get the parts and work with our insurance. Many thanks, great service. The service dept. worked tirelessly to get the parts and work with our insurance. Many thanks, great service. More
by ben
Employees Worked With
Lorraine Baker
June 02, 2022
Everyone is always so pleasant and helpful! Luis, who met me at my car was very polite and pleasant for 8:00 a.m. Same with Ken inside, very pleasant. I have nothing but good things to say a Luis, who met me at my car was very polite and pleasant for 8:00 a.m. Same with Ken inside, very pleasant. I have nothing but good things to say about Toyota of Wallingford. More
by Terry M.
Employees Worked With
Luis (don't know his last name), Kenneth O' Day
May 16, 2022
Quick, friendly, professional service. Free oil change after purchasing my Toyota as a certified used vehicle. They greet you when you arrive, give you top notch service and updates along Free oil change after purchasing my Toyota as a certified used vehicle. They greet you when you arrive, give you top notch service and updates along the way, and bring the car to you or you to car once service is completed. Excellent dealership! More
by Potter family
May 14, 2022
Long time customers! Experience on May 13th was awesome! I was greeted by LUIS, the service valet, who made me feel like royalty, opening my car door to let me out, welco Experience on May 13th was awesome! I was greeted by LUIS, the service valet, who made me feel like royalty, opening my car door to let me out, welcoming me to Toyota, kindly escorting me inside the service area, and making sure that I was checked in with a service advisor before leaving my side! I felt like I was at my own private service center, where I WAS THE ONLY CUSTOMER :) Ken, my service advisor who I had never met before, was welcoming, attentive, courteous, and knowledgeable. From start to finish of my appointment, which was a full day as a water pump+ bearing were needed, I was not stressed with the additional news of the expensive item needing to be replaced as Ken insured me of all that was to be done, explained with materials demonstration the problem, and was able to ensure me transport back to my home or wherever I needed to be due to the vehicle needing to remain on site for an extened period of time. Again, I was made to feel like I WAS THE ONLY CUSTOMER THERE TODAY due to the personalized attention give to me :) The service valet, LUIS, kindly transported me back to my home in the morning and picked me up again in the afternoon to retrieve my vehicle, the whole time making me feel like a VIP customer! The choice of vehicle to transport customers back and forth in was AMAZING :) and just put the icing on the cake and turned what could have been a very stressful day all around the board to an overall amazing, upbeat, positive, service experience! This was something much needed since the onset of COVID! Servicing a car seemed NORMAL again but actually so much better! Honestly, service on steroids this time ha ha! THANK YOU TOYOTA OF WALLINGFORD! More
by r2walton6
Employees Worked With
LUIS, service valet!!, Kenneth O' Day
