Toyota of Wallingford - Service Center

Took my car in quickly and asked if I could have it back sooner and they got it serviced within an hou sooner and they got it serviced within an hou More

I would like to special thank for Timothy he is very friendly helpful person and thanks to the service department friendly helpful person and thanks to the service department More

Once again a great experience. Oil change in less then an hour. They informed me of additional recommended services and their costs. Again would recommend to anyone looking for a r Oil change in less then an hour. They informed me of additional recommended services and their costs. Again would recommend to anyone looking for a reliable service department. More

I have always had good service from this dealer. I just had 1 complaint. When I purchased my car part of the purchase is free oil changes and free battery. They tried to charge me $70 for labor. I just had 1 complaint. When I purchased my car part of the purchase is free oil changes and free battery. They tried to charge me $70 for labor. I explained my understanding and they stated they changed the policy. I explained that policy was not the policy when I purchased my car and the fact that they changed the policy should not effect previous to the new policy. They did remove the $70 charge. Whenever I have had an issue with them they always take care of me. More

It took a while to get an appointment for routine maintenance, but once I did they treated me extremely well. As soon as I pulled up a gentleman immediately came out to greet me, opened my car door a maintenance, but once I did they treated me extremely well. As soon as I pulled up a gentleman immediately came out to greet me, opened my car door and put down a paper floor mat in my car while he proceeded to chec the mileage for me. He politely asked for my keys and directed me into the service office where a female rep graciously assisted me. She called me as promised midday w/the price of repairs once the service tech had done a routine check up of my vehicle, so that I could approve any services I wanted him to complete, but she didn't pressure me to do those that I was not willing to commit to presently, as another local Toyota dealer had tried to more vigorously sell me on last month. The female service dept. rep called me again shortly thereafter as promised once the vehicle was done ahead of schedule and I came back to pick it up. As soon as I walked in to pick up my car a male rep got my keys and directed me over to another rep to process my paperwork while he went outside to pull my vehicle right up to the door, so that it was ready for me once I'd paid. When I walked outside, he opened my car door and thanked me for my business as everyone else I'd come into contact with had as well. The customer service provided by all employees was excellent. The repairs were reasonably priced and everyone made me feel like they appreciated my business. Even Mark, the new car sales rep, whom we spoke to while our car was first being dropped off was refreshingly honest and easy to deal with. He was knowledgeable, patient and professional and not at all pushy either. Once the dealership has the model vehicle in stock in the color we're looking for, we look forward to likely buying a new car there too if the price is right, as well as continuing to have our Rav4 hybrid serviced at Wallingford Toyota. More

Very thorough and when one item was not done, I came back 2 days later and they rectified at no charge in 15 mins. 2 days later and they rectified at no charge in 15 mins. More

Scheduled a service with a little over 60000 miles and was told oil change and tire rotation . Dropped the car and received a call a few hours later. Saying there was 4-5 items recommended for this amount was told oil change and tire rotation . Dropped the car and received a call a few hours later. Saying there was 4-5 items recommended for this amount of mileage totaling almost 1000 dollars. Should have been told before the items recommended for vehicles with 60000 miles and discussed what my options were not over a phone call once the car was bing worked on. Not saying these items don’t need to be done. It’s not the what it was the how . My opinion More