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Toyota of Turnersville
Turnersville, NJ
581 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 30, 2023
Awesome! Every time, without fail. I have not purchased a vehicle for anyone in my house from anyone other than Dave Smith in the last ~20years. Every time, without fail. I have not purchased a vehicle for anyone in my house from anyone other than Dave Smith in the last ~20years. More
by bantam72
Employees Worked With
Dave Smith
October 08, 2023
I've been using Toyota of Turnersville for service for last almost 7 years. Rather, when my sister bought a new RAV4 from Sloane Toyota, Philadelphia in 2020, I convinced her also to get the service of h last almost 7 years. Rather, when my sister bought a new RAV4 from Sloane Toyota, Philadelphia in 2020, I convinced her also to get the service of her vehicle done from Toyota of Turnersville. We both were happy and satisfied customers until today, the Oct 4, 2023. However, our views have totally changed due to the following experience and interaction with one of Toyota of Turnersville's Service Advisors, namely: Anthony Cintron. After the service was completed on my vehicle today, while leaving for home, I saw a sticker affixed by the dealership on my front wind screen showing next service due after 5000 miles. I came back from the lot and tried to tell the above named Service Advisor that I had since got Synthetic Oil changed which was told to be good for 10000 miles, therefore a sticker indicating service after 10000 miles may instead be put on the screen to avoid confusion. Instead of addressing the issue or clarifying the position in polite and courteous manner, this young rude Service Advisor started making faces. I was totally shocked to note that such a person is definitely very harmful for Toyota of Turnersville in the long run. I wanted to see the Service Manager in this regard but he statedly had already left for home. Then, finding no alternative, I met Mr. Michael Kapelus, Sales Manager to lodge my complaint and protest. He took my name and phone number promising that Service Manager, Bob will contact me to listen to my grievance against above named service advisor. Service Advisor under discussion undoubtedly shall prove to be lethal/disaster for the organization/company in the days to come. More
by jhasanqureshi1954
Employees Worked With
Anthony Cintron, Service Advisor
September 28, 2023
Excellent Dealership. Comfortable waiting area. Always clean and spotless. Staff are friendly, courteous and knowledgeable. Always a great customer experience. Comfortable waiting area. Always clean and spotless. Staff are friendly, courteous and knowledgeable. Always a great customer experience. More
by mjburk4
Employees Worked With
Andrew
September 15, 2023
Got a full detail. Dropped vehicle off at 9 am. Due to my schedule I got the vehicle after the detailing center was closed (5pm). I was disappointed! When I got the veh Dropped vehicle off at 9 am. Due to my schedule I got the vehicle after the detailing center was closed (5pm). I was disappointed! When I got the vehicle home I had to spend over an hour addressing areas that were not cleaned and or overlooked. Wheels were not clean, vehicle had black dust in door jambs, interior still required attention. I will not use their detail center again. More
by shawn.wentz
Employees Worked With
Joseph Morris
September 02, 2023
I had a great experience buying from Toyota Turnersville. Dan Bittner and his manager are very professional and polite salespersons. No games. They are Trustworthy. Quick and painless. the dealership made th Dan Bittner and his manager are very professional and polite salespersons. No games. They are Trustworthy. Quick and painless. the dealership made the process easy. They went above & beyond. They were attentive to my need. More
by Robert, Carolina & Kenneth
Employees Worked With
Dan Bittner
