Toyota of Tampa Bay - Service Center

Hylon provided excellent support and issue with my car has been resolved... outstanding customer service. I received a great rate on a loaner car and return process was seamless has been resolved... outstanding customer service. I received a great rate on a loaner car and return process was seamless More

Service was excellent and finished quicker than I expected. Received a massage as I waited. Mike Sosa was particularly helpful and wouldn't accept a tip. expected. Received a massage as I waited. Mike Sosa was particularly helpful and wouldn't accept a tip. More

Greeted quickly and worked started promptly.Nice lounge and David came to tell me my 4 runner was ready in a timely manner.Check out was quick and when I walked to the door my 4 runner was there. Thanks, and David came to tell me my 4 runner was ready in a timely manner.Check out was quick and when I walked to the door my 4 runner was there. Thanks, Don More

I originally bought my 2001 Toyota Corolla Sport from this dealership when they were under a different name and management. I have stuck with the service department ever since and now my vehicle has ove this dealership when they were under a different name and management. I have stuck with the service department ever since and now my vehicle has over 220,000 miles on it. The attitude, professionalism, and caring nature of the excellent staff at Toyota of Tampa Bay (TOTB) keeps me coming back. I've rarely encountered a problem, and when I have, the friendly staff was quick to respond and took care of me like I expected them to. That quality is rare to find but awesome to experience when it does happen. I believe it goes beyond training and customer service skills. I can notice the level of interest and care each service advisor shows to each customer, and I appreciate and applaud that. My service advisor, Jay Nigro, is the third advisor I've had since I've been with TOTB. The previous two were excellent as well, but I must commend and compliment Mr. Nigro for how well he has treated me and my vehicle. He often goes above and beyond what I'd expect and probably what his employer expects or dictates, and I am impressed by his efforts. He takes the time to listen to me, take good notes, follow up with the techs that worked on my vehicle, and present me with estimates and reviews of service before I return to pay and pick up my vehicle. He is good about returning calls and leaving messages; again, something I very much appreciate. I am glad I ended up with Jay but can honestly say that any of the other service advisors would most likely perform with as much pride and dedication to their jobs as Jay has shown, Now give him a raise! Honorable mention goes to Nicholas Drummond as well, who has either taken care of me when Jay was out or busy, or has assisted Jay with my needs. He too gives off a positive, friendly feeling that customers instantly detect and appreciate. I am glad to know Nick too, and hope he continues with his excellent customer service. Many times a business doesn't or won't realize the power of good customer service, and how customers watch, listen, learn from not only their own experiences, but by being around other customers and talking with them about their experiences with the business. There is a lot of influence in the receiving end of courtesy, so much so that a customer might be swayed by information they received from other customers and not from the business. So to have a good courtesy base sending out the right message and good vibes I believe is critical for good business. Thank you for allowing me to participate in this survey and to give recognition and praise to Jay and Nick, and all of your other wonderful staff. I appreciate you all. More

over all satisfied with the job but 89 dollars for brake pads was over charging as they should of been more like 40 and the car was not cleaned when I pick it up with the service plastic and dirty ripped pa pads was over charging as they should of been more like 40 and the car was not cleaned when I pick it up with the service plastic and dirty ripped paper on the floor and wax marking on the window which is should of not been done with a 542 dollar brake job along with a 14.95 oil change as well) More

Delbert is alway friendly and helpful when I visit. I don't trust most mechanics/dealerships but I trust Delbert I never feel like he's trying to hustle me and he's very honest. Tells me what I need and don't trust most mechanics/dealerships but I trust Delbert I never feel like he's trying to hustle me and he's very honest. Tells me what I need and don't need so I'm not spending money I don't have to. I only ask for him when I need service done. More

Asked for 3 items completed ....Only one completed. The work on vehicle seems to be enough to just get by. Both times I've been here asked for carwash none completed. work on vehicle seems to be enough to just get by. Both times I've been here asked for carwash none completed. More

i am very thankful to mr. johny rivera asst, service manager for finding that my car has water pump problem during inspection for oil service on 6/9/13 just by car,s noise . He is very friendly , kind manager for finding that my car has water pump problem during inspection for oil service on 6/9/13 just by car,s noise . He is very friendly , kind and got my car ready in timely manner . i wish this young man great success in his career .He is great More

This is a really GREAT place to take your car. Not only did I purchase my vehicle from Toyota of Tampa Bay on Fletcher avenue, I always bring it back there for service. In my last couple times I needed my did I purchase my vehicle from Toyota of Tampa Bay on Fletcher avenue, I always bring it back there for service. In my last couple times I needed my car serviced, I had the pleasure of having "Joe" - I shall refer to him as my "personal service tech" - he's great. Coming back with updates not just once, but several times. I love the theater upstairs, that was a nice surprise and I'm glad they have Wifi, it helps me entertain myself the short time I am there. They are fast, efficient, thorough and reasonable with the quality I can always count on. Thank you Toyota of Tampa Bay on Fletcher Avenue for being there when I need you. More

I was an customer of another local Toyota dealer for the past 5 years. When I started to have problems with my Toyota Prius after a service/recall experience that was UNACCEPTABLE to say the least, I called past 5 years. When I started to have problems with my Toyota Prius after a service/recall experience that was UNACCEPTABLE to say the least, I called and spoke with Service Rep Joe Trozzo from service department. Let me just say, Joe Trozzo was patient and informative from the very beginning. He asked I bring in the vehicle to see why I was possibly getting bad MPG all of a sudden. I stopped by the next day and he reviewed my prior Toyota Service Bill and had a service mechanic look over my entire car. While I waited, he gave me a tour of the BEAUTIFUL dealership which is BEYOND customer friendly and I could not wait to bring my 11 yr old to experience the next service with me. Once complete, both Joe and the Mechanic came and spoke with me about issues they had found where I had been OVERCHARGED $100 to remove a part that should have been free since it needed to be removed for the recall. Joe did not charge me for the service check and gave me suggestions on how to keep track of the mileage so he could review the data if I chose to come back to the dealership. If I chose to come back? Without pressuring me to do so he GAINED A NEW DEVOTED CUSTOMER. I have since come back to see Joe for an oil change and he remembered my MPG issue which we reviewed together. During this visit, he continually kept me abreast of the ETA of my vehicle since it was a busy Saturday for the service department. My daughter and I enjoyed the theater area, kid zone and food bar. It was time well spent getting a vehicle serviced. WHO CAN SAY THAT??? I am lucky to have found such an HONEST service rep and will continue to use him for all my service needs as well as refer all my friends and family not only to Joe but to utilize the dealership!! More