Toyota of Tampa Bay - Service Center

This was my 3rd visit to the service department. The This was my 3rd visit to the service department. the service Rep Josh was rude, non helpful, disrespectful and pushy. l. did the paperwork without any This was my 3rd visit to the service department. the service Rep Josh was rude, non helpful, disrespectful and pushy. l. did the paperwork without any explanation or recommendations. will never work with him again. More

Mike is awesome. It was a great experience. I recommend mike for help with future customers. Keep up the good work. Thanks Chris Yeloushan th mike for help with future customers. Keep up the good work. Thanks Chris Yeloushan th More

Parts Order I ordered new shocks and struts for my Toyota Tacoma and after putting it in the garage and having everything torn off it was noticed there were no bu I ordered new shocks and struts for my Toyota Tacoma and after putting it in the garage and having everything torn off it was noticed there were no bushings included with the struts (this was NOT the Toyota dealerships fault as I ordered from another company). Not having a vehicle now I had to get a driver to take me to the dealership to order the "specialized" bushings. After ordering the parts I was told to come pick them up the next day and they would be ready by 9am. I specifically asked if I should call ahead as I would have to get another ride to pick them up and was told "no, if there is anything wrong we will call you". I should have listened to my gut and called because when we arrived the next day only 3 of the 4 parts made it. So there is another day in the garage and an unnecessary trip to the dealership. The person who waited on us told us the parts would be in by 11 the next day, however, this time they would give me a call to let me know when they have arrived. I am still waiting for that call.... Thankfully I was able to use an old bushing that wasn't too bad worn rather then wait for them to call me. I called today to ask about the refund and never receiving a call and I have to go back to the store so I can get a refund.... I am not going to list the person I worked with because this is not worth them getting in trouble for but I want to make it known. I was very fortunate in that I had a friend who owned the garage and only charged me for the time he spent working on the truck not all the time it had to sit on his rack because we couldn't take it off unless we put it back together. I was also very fortunate in that he was able to drive me to the dealership both days so I was only out time and not the cost. Had this not been the case it would have been a very costly experience. More

Kitana was fantastic ! She was prompt and most helpful. She is a cashier in the Service Department. I hope you plan to keep her always. She is a cashier in the Service Department. I hope you plan to keep her always. More

Toyota of Tampa Bay service department is outstanding! I can count on reliable, professional, and amazing experience. Having Emeryl drop me off at work and Mindi coordinating my pick up and having everythi can count on reliable, professional, and amazing experience. Having Emeryl drop me off at work and Mindi coordinating my pick up and having everything ready for my at check out. Angel Santiago is the BEST Service Associate!! Toyota of Tampa Bay knows what team work is all about!! More

I bought 3 vehicles from Alan Brodsky and will never buy from anyone else he’s so Professional and also thanks to Gregg Willard and Dave Farner couldn’t of done this deal without you two as well from anyone else he’s so Professional and also thanks to Gregg Willard and Dave Farner couldn’t of done this deal without you two as well More

I was well pleased with the service I received. Angel is an excellent service advisor and was able to get what my car needed in a reasonable amount of time. an excellent service advisor and was able to get what my car needed in a reasonable amount of time. More

Mandi Scottwas the best, helping with the rental.Norman Mandi Scottwas the best, helping with the rental. Norman Vassell, my advisor, was very good. Delbert Venters is very knowledgeable and professional. Mandi Scottwas the best, helping with the rental. Norman Vassell, my advisor, was very good. Delbert Venters is very knowledgeable and professional. They all made the process of taking in the car very easy. More

Great service appointment. Josh was super helpful in checking me in and out. Appointment started on time, and was done in about an hour. I hadn't been in for a while, and really liked the (to me) new di checking me in and out. Appointment started on time, and was done in about an hour. I hadn't been in for a while, and really liked the (to me) new display that keeps customers informed about the status of their vehicle. I was also very happy that I was able to schedule an appointment for today relatively Yesterday. 5/5 Stars!! More

I did not purchase my car at this dealership but, after dealing with their service department, I will definitely be buying my next car there. Absolutely perfect! dealing with their service department, I will definitely be buying my next car there. Absolutely perfect! More