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3,450 Reviews of Toyota of Tampa Bay - Service Center
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May 25, 2017
poor service resolution Collision dept just ripped off customers. They do not care about customers, or warranty, they just care about monies. Customer care is not in their Collision dept just ripped off customers. They do not care about customers, or warranty, they just care about monies. Customer care is not in their vocabulary....they don't do a good painting job, and they do not back it up........Collision dept need to be reviewed closer.....bad influence for Toyota....I being toyota fun for 40 yrs.....today my bad experience with above dept changed my mind.... More
by francia
May 16, 2017
No da un buen servicio Está persona no me atendió bien, es lamentable que personas como ella se vallan los clientes y no regresen. Doy mala calificación para esta empleada Está persona no me atendió bien, es lamentable que personas como ella se vallan los clientes y no regresen. Doy mala calificación para esta empleada Gracias More
by Alexandra
Employees Worked With
April 17, 2017
NEW PURCHASE LOVED WORKING WITH AHMED, HE'S A SWEETHEART. ONLY COMPLAINT AND IT'S MY OVERSIGHT, I DID NOT NOTICE I DIDN'T HAVE A CD PLAYER. OTHER THAN THAT WE WE LOVED WORKING WITH AHMED, HE'S A SWEETHEART. ONLY COMPLAINT AND IT'S MY OVERSIGHT, I DID NOT NOTICE I DIDN'T HAVE A CD PLAYER. OTHER THAN THAT WE WERE IN AND OUT IN RECORD TIME WITH NO ISSUES. TRULY ENJOY MY C-HR. STILL LEARNING WHERE EVERYTHING IS...LOL THANKS TO EVERYONE More
by K. PICKRELL
Employees Worked With
Joshua Bryant, Ahmed Hassan
March 20, 2017
Great service and very friendly staff We were surprised at how great our experience turned out. We went in with a 2005 Prius that needed $4400 in repairs (hybrid battery and PCM had to be We were surprised at how great our experience turned out. We went in with a 2005 Prius that needed $4400 in repairs (hybrid battery and PCM had to be replaced). We were devastated and needed to replace the car. The service team (especially Terry) really helped us understand all of our options. To avoid spending on a used Prius that may need costly repairs in the next few years, we decided on a new 2016 Prius C. Alan, Noe, and Justin were incredibly helpful and it was obvious that they actually cared about us. We never thought we would finance a new car, but they made it simple, understandable, and affordable. We will never use another mechanic or dealership, from now on we'll stick with Toyota of Tampa Bay More
by Hybrid_or_Bust
Employees Worked With
Terry (Gold Team Service), Justin Kokenda (Financing), Alan Brodsky, Noe Enriquez
January 31, 2017
Excellent Love her she's amazing she didn't waste any time super energetic took care of the issue very professional person..will recommend this place to anyone Love her she's amazing she didn't waste any time super energetic took care of the issue very professional person..will recommend this place to anyone More
by Bowflex30
Employees Worked With
December 14, 2016
Smooth As I walked around everyone was smiling. All of the personnel kept asking me had I been helped and really made me feel at home. Its like family at tha As I walked around everyone was smiling. All of the personnel kept asking me had I been helped and really made me feel at home. Its like family at that location. I ended up trading in my car that day and only went in to get my old car serviced. They are amazing! More
by tlawes74
Employees Worked With
November 07, 2016
GREAT SERVICE MANAGER MY SERVICE MANAGER NORMAN VASSELL, DID A GREAT JOB IN HELPING ME WITH THE BUYING OF 4 NEW TIRES. HE ALSO SENT ME IN THE MAIL THE FLYER I NEEDED FOR TH MY SERVICE MANAGER NORMAN VASSELL, DID A GREAT JOB IN HELPING ME WITH THE BUYING OF 4 NEW TIRES. HE ALSO SENT ME IN THE MAIL THE FLYER I NEEDED FOR THE WARRANTY OF THE TIRES. HE WAS PROFESSIONAL AND WENT THE EXTRA MILE WITH ANOTHER SERVICE I HAD DONE AT THE DEALERSHIP. I HAVE BEEN SERVING MY 2 TOYOTA SUV'S THERE SINCE 2009. BESIDES OF A SERVICE MANAGER THAT RETIRED A FEW YEARS AGO, HE HAS BEEN THE BEST I HAVE WORKED WITH SINCE. GO NORMAN, KEEP UP THE GREAT WORK. More
by AJ Contreras
Employees Worked With
NORMAN VASSELL
October 27, 2016
First Class Service! I would like to take this opportunity to express my gratification for the outstanding service I received when dropping my MINI Cooper at the Toyota C I would like to take this opportunity to express my gratification for the outstanding service I received when dropping my MINI Cooper at the Toyota Collision Center (Body Shop) for a complete paint job. These days, it is not often that a service team goes beyond the extra mile to ensure a client’s piece of mind and satisfaction. However, Matthew Nolan, Service Advisor took it upon himself to take every measure to ensure that my service experience was impeccable from beginning, to end. He always kept me informed with daily updates and was available to answer my questions. Mr. Nolan is FIRST CLASS and a true professional. It was satisfying to know that the Toyota Collision Center has a professional leader like Mr. Nolan, who believes in providing the very best client customer service. Thank you! Job well done. Best regards, Jose Soto More
by Jose Soto
Employees Worked With
October 23, 2016
Fast, Friendly and Efficient Service! We felt like part of the family at this dealership. They are very attentive to your needs and explain everything to you. We love the food area even th We felt like part of the family at this dealership. They are very attentive to your needs and explain everything to you. We love the food area even though we didn't have to wait long! More
by Rolex
Employees Worked With
Terry
October 19, 2016
Service of my Toyota Avalon Brandon assisted me with my service need. He was patient & helpful, explaining the maintenance my car needed. I waited inside in your comfortable w Brandon assisted me with my service need. He was patient & helpful, explaining the maintenance my car needed. I waited inside in your comfortable waiting area as Brandon went back & forth to the service department getting prices for tires as recommended by service. He also followed up by calling me with the tire prices & checking on my experience. Brandon also assisted me as I looked on your website for my coupon for the service work. 1 rate Brandon & the dealership with a "10 " out of 10 & will go there again! More
by Becky C.
Employees Worked With
Brandon
