Toyota of Tampa Bay - Service Center

oil change My wife set a 7:00 am appointment for an oil change. Upon my arrival I was greeted by a very friendly service advisor, after asking me what my appoint My wife set a 7:00 am appointment for an oil change. Upon my arrival I was greeted by a very friendly service advisor, after asking me what my appointment was for, he looked over my past history and concluded I needed nothing more than the normal tire rotation and oil change. She asked me if I would like them to look at the filters in the car. I agreed and they showed me a very dirty cabin filter and engine filter. I had them replaced. At no time was there any pressure to do work that I did not deem necessary. Outstanding service department. More

Amazing Arrive early and was still able to check in. Fast service. Everyone extremely friendly and knowledgeable. Clean facility which offers everything from Arrive early and was still able to check in. Fast service. Everyone extremely friendly and knowledgeable. Clean facility which offers everything from food, free WiFi and free movies with extremely comfortable seating. More

Great service from these folks. I arrived from out of town with no appointment . Everything went smoothly. The service was terrific attendant's were very nice I will definitely get m I arrived from out of town with no appointment . Everything went smoothly. The service was terrific attendant's were very nice I will definitely get my next vehicle from this dealership. More

Excelent Service Antonina was awsome, greated us with a smile a knowlagable when asked the questions. Would recommend to these services to family and friends. Will r Antonina was awsome, greated us with a smile a knowlagable when asked the questions. Would recommend to these services to family and friends. Will return for more business. More

Beatriz made a difference! I swore I would never step at this dealership one. I had some bad experience in the past. Beatriz made a difference this time! She won my business bac I swore I would never step at this dealership one. I had some bad experience in the past. Beatriz made a difference this time! She won my business back. More

Always the best Love love love this dealership, from sales to service! I never go anywhere else. Must go see Dwayne Nurse for all your car buying needs. Love love love this dealership, from sales to service! I never go anywhere else. Must go see Dwayne Nurse for all your car buying needs. More

Scam alert!!!! Unauthorized services!!! It is really sad that you can’t trust your local dealer with your car. On Fri November 16, 2018, my husband had our friend Newton drop off the van to It is really sad that you can’t trust your local dealer with your car. On Fri November 16, 2018, my husband had our friend Newton drop off the van to Toyota of Tampa for an oil change and to have the headlight restoration redone. Service advisor Talon met Newton that morning asked if he was the owner. Newton told Talon no. Talon then mentioned what was recommended for the car and had Newton sign a form so they could take the car and do the oil change. No price was discussed for anything else nor did Newton agree to any extra service as it is not his car. A few hours later that day my husband Joe called and spoke to Talon. Joe was making sure the headlights were going to be addressed. Joe had paid for the headlights to be restored a couple months prior. When he got the car back a few months ago he noticed the headlights still looked old and was told the solution hadn’t dried up all the way and it had a lifetime warranty if any issues later on. The service rep Talon was not sure if that was covered. It seems that he is new and not sure of what is covered. He then began to tell Joe about other services they recommended for the car. Joe specifically told him not to do anything extra to the car. He told them to do only the oil change and the light restoration. Talon then mentioned the windshield wipers needed changing. Joe said ok since he kept trying to push for services and we needed the van for our scheduled family vacation because my oldest daughter uses a wheelchair. The very next day my step son Tony went to pick up the car and he was given a bill for about $600. He was surprised and did not have that much with him so he called his dad. Joe spoke to the service director Jason Hogeland and was told that they have a sign contact that authorized them to do the service. Joe said that was odd because he didn't sign any estimate or contract. Jason then told Joe that they have a signature from his friend and that Joe should be mad with his friend not them. Joe asked Jason to go back and review the conversation with Talon from Nov. 16 and he will hear that Joe never agreed to any extra service over the phone. The call was ended. Jason called back later to tell Joe that he heard the conversation between Joe and Talon but told Joe the conversation happened after the services were already made to the car. Joe told Jason that it was impossible because if the services were already made to the car, why was Talon trying to sell the services and told Joe what they recommend be done to the car during that call. Since when do they work on your car before telling you what they found that needs to be done and how much? Jason is trying to cover whatever scam they they have going on. The conversation wasn’t going anywhere so Joe asked to speak to the manager. He was told by Jason that the manager is on vacation. Jason later call back offering to charge us 50% off the unauthorized services. Joe refused because he did not authorize any extra service and hadn’t budgeted for that. We call the corporate line and was told Jason would have to speak to us. Jason is unprofessional and continues with the same attitude said doesn’t matter who we speak to we need to pay for the services. I also plan on filing a lawsuit for Toyota as their customer service had gone down the toilet the past couple years! More

Oil change ended up buying new car Came in for an oil change and ended up buying brand new car instead at a great price with all the bells and whistles very happy Came in for an oil change and ended up buying brand new car instead at a great price with all the bells and whistles very happy More

Fast service Josh and Mandi the best. Michael was service advisor fast and nice work. Would recommend for your new or old Toyota. Thanks again for taking good care Josh and Mandi the best. Michael was service advisor fast and nice work. Would recommend for your new or old Toyota. Thanks again for taking good care of my Taco More

Good job On time. All as promised. Status on TV board is a very good idea. Price for alignment too expensive. Open deli and have coffee available on Sunday wou On time. All as promised. Status on TV board is a very good idea. Price for alignment too expensive. Open deli and have coffee available on Sunday would be much better More