Toyota of Tampa Bay - Service Center

Hi I recently purchase another tacoma pre-runner from Hi I recently purchase another tacoma pre-runner from Toyota of Tampabay. My return to purchase can only be described as coming back to the best deal Hi I recently purchase another tacoma pre-runner from Toyota of Tampabay. My return to purchase can only be described as coming back to the best dealership in my own hometown of Tampa. Jon Maffai is Business Sales Manager and without him I would not have reached my goals during my purchases. He consistently worked within my parameters to get us into all our vehicles. Sales in Tom Jones was great as well. Came back for a service for some rims being switched out which resulted in our warning lights coming on. Scheduled the appointment and was very well taken care of. My new truck was washed, vaccumed and top off with gas. Aaron Carr in service is a true professional and great representation for Toyota. My experience was so good I personally told his boss about it. As a result of all around good experience I hope to may a lease deal for my sons first new Tacoma Pre-runner. Thanks for being a great dealership you all should comment your self for working at a really good dealership. Joe Messina More

This dealership does not have it's act together at all. I took my 2009 Toyota Highlander in for a simple oil change and asked them to run it through the car wash. When they brought it back to me, th all. I took my 2009 Toyota Highlander in for a simple oil change and asked them to run it through the car wash. When they brought it back to me, they had charged me for a car wash but I didn't get one. Next, they finally ran it through their car was and brought it out....with paint scraped off my back bumper and the bumper itself hanging off my car! They fixed this problem the next week and I decided to give them a second chance. Big mistake! I got two tires replaced with an alignment and had to make an appointment for 3:00pm. They were told what car it was and what tires would be needed the day before. The next day they didn't have the tires and it took 3.5 hours with an appointment for 3pm to get 2 tires put on the car....but it gets much worse. The bill was $613. This week we discovered that they charged our debit card twice. $1226 for two tires?!? They don't want to refund the money and are telling us to contact the bank. Well, we did. The bank says they ran the card once as debit and once as credit and they got paid twice. Don't ever go here! There is no excuse for that behavior....and toyota- you are not fast, friendly, fair or fun. More

Horrible service and products at this dealership. On my last visit I SCHEDULED an appt at 3:00pm for an alignment and check engine light read. I was told the wait time would be approx an hour, hour and a last visit I SCHEDULED an appt at 3:00pm for an alignment and check engine light read. I was told the wait time would be approx an hour, hour and a half max. I left toyota at 7:30PM (4 and 1/2 hours later). As I drove my car home I realized it was pulling to the right. I wasted my time and my moeny all for nothing. I cam in for a simple alignment and not even that was done correctly. Ironically my toyota battery that was purchased a year prior stopped working 1 week later. That was my second battery from totyota in the past 2 and 1/2 years. It was a prorated battery and toyota told me that unless i went to the same dealership i would not get reimbursed. Seriously? Would you go to the same dealership to get a "new battery" every year. I refuse to. If they are not going to give me a decent working product and actually providing service to my car; then why should i waste my time going there. Honestly I am not a complainer, but with the disrespect they showed me I figured other people should be aware. Avoid this dealership- coupons and all; it is not worth it. More

The collision staff is completely disrespectful if you question them on the vehicle being repaired. Took vehicle back 7 times for the same repair and nothing was replaced. Chips on paint and fenders rubbi question them on the vehicle being repaired. Took vehicle back 7 times for the same repair and nothing was replaced. Chips on paint and fenders rubbing. WORSE part is the vehicle was repaired and put back together with missing bolts and screws. MISSING bolts and screws. What is this a background mechanic shop? Well they act like it. No problem cashing your check then holding your vehicle for 3 weeks. This is LARRY Morgan Auto Groups baby. Now I completely understand why this company makes $440,000,000 a year. Cash the insurance checks and deductible money quick and do half rate work with insulting service. Do yourself a favor and NOT shop at TOYOTA of TAMPA BAY or the Collision Center!!! LARRY MORGAN, this will NOT be the last negative reports you hear from me. More

I'd just like to take a second to commend this dealership on a job well done.. Starting from the buying experience in March of my '09 Corolla S, to the services performed on it.. It's been an absolute pleasu on a job well done.. Starting from the buying experience in March of my '09 Corolla S, to the services performed on it.. It's been an absolute pleasure doing business with this company, and would like to take a second and mention the extraordinary customer service I received today from the Service Associate, Joe Trozzo. I spent the majority of today at the dealership, but was well worth the wait. He was very accommodating, friendly, truthful, and knowledgeable. All qualities of an excellent employee that would ensure my continued returns! More

Toyota of Tampa Bays collision center and service dept are above the rest. They fixed my PT Cruiser after I so kindly rearended a fellow driver. there were some issues with my motor mounts and AC that too are above the rest. They fixed my PT Cruiser after I so kindly rearended a fellow driver. there were some issues with my motor mounts and AC that took some time to resolve, but I was patient and they were diligent and very professional. I would definetely refer a friend and return if I need my car repaired again. I hope to be able to afford to purchase new from them one day. Their whole team was a pleasure to work with. thanks Matt, George, Leslie, Krystal, Jose, Tony, and my shuttle driver Raphael. your a great team. Toyota did right when they hired each of you. You are what makes Toyota of Tampa Bay a pleasure to do business with. PT Cruiser Kyndra : ) More