Toyota of Tampa Bay - Service Center

Service Is getting better, but they should kept some of the excellent service attendants, including the Senior Service attendants. They need to expedite the Is getting better, but they should kept some of the excellent service attendants, including the Senior Service attendants. They need to expedite their service attendance. Overall they are good in my book and they treat me as a VIP. I do miss the complementary food, which they should still give to the VIP clients. Hooah! Retired SSG Dennis Rodriguez Esteban More

Great customer service. Went in for an oil change on my 2011 Tacoma, and ended up trading it in for a 2014 Tacoma and Miki helped me get a great deal. The service center is g Went in for an oil change on my 2011 Tacoma, and ended up trading it in for a 2014 Tacoma and Miki helped me get a great deal. The service center is great, Nicholas Drummond always provides me with exceptional customer service. Only Toyota dealership I'll goto. More

Clean work area and customer lounge., Toyota of Tampa Bay goes out of their way to make us comfortable while waiting for out vehicle. We drive 20 miles to have our service done there because we trust the se goes out of their way to make us comfortable while waiting for out vehicle. We drive 20 miles to have our service done there because we trust the service will be performed to our satisfaction. We have bought two Toyotas at Toyota of Tampa Bay and wil most likely buy another next year. More

Dave always provides the best advice and service recommendations for my 2005 4Runner. Together with his mechanic Devan, they keep my 4Runner running in tip top shape. Great service, and great team.. recommendations for my 2005 4Runner. Together with his mechanic Devan, they keep my 4Runner running in tip top shape. Great service, and great team..! More

Hylon provided excellent support and issue with my car has been resolved... outstanding customer service. I received a great rate on a loaner car and return process was seamless has been resolved... outstanding customer service. I received a great rate on a loaner car and return process was seamless More

Service was excellent and finished quicker than I expected. Received a massage as I waited. Mike Sosa was particularly helpful and wouldn't accept a tip. expected. Received a massage as I waited. Mike Sosa was particularly helpful and wouldn't accept a tip. More

Greeted quickly and worked started promptly.Nice lounge and David came to tell me my 4 runner was ready in a timely manner.Check out was quick and when I walked to the door my 4 runner was there. Thanks, and David came to tell me my 4 runner was ready in a timely manner.Check out was quick and when I walked to the door my 4 runner was there. Thanks, Don More

I originally bought my 2001 Toyota Corolla Sport from this dealership when they were under a different name and management. I have stuck with the service department ever since and now my vehicle has ove this dealership when they were under a different name and management. I have stuck with the service department ever since and now my vehicle has over 220,000 miles on it. The attitude, professionalism, and caring nature of the excellent staff at Toyota of Tampa Bay (TOTB) keeps me coming back. I've rarely encountered a problem, and when I have, the friendly staff was quick to respond and took care of me like I expected them to. That quality is rare to find but awesome to experience when it does happen. I believe it goes beyond training and customer service skills. I can notice the level of interest and care each service advisor shows to each customer, and I appreciate and applaud that. My service advisor, Jay Nigro, is the third advisor I've had since I've been with TOTB. The previous two were excellent as well, but I must commend and compliment Mr. Nigro for how well he has treated me and my vehicle. He often goes above and beyond what I'd expect and probably what his employer expects or dictates, and I am impressed by his efforts. He takes the time to listen to me, take good notes, follow up with the techs that worked on my vehicle, and present me with estimates and reviews of service before I return to pay and pick up my vehicle. He is good about returning calls and leaving messages; again, something I very much appreciate. I am glad I ended up with Jay but can honestly say that any of the other service advisors would most likely perform with as much pride and dedication to their jobs as Jay has shown, Now give him a raise! Honorable mention goes to Nicholas Drummond as well, who has either taken care of me when Jay was out or busy, or has assisted Jay with my needs. He too gives off a positive, friendly feeling that customers instantly detect and appreciate. I am glad to know Nick too, and hope he continues with his excellent customer service. Many times a business doesn't or won't realize the power of good customer service, and how customers watch, listen, learn from not only their own experiences, but by being around other customers and talking with them about their experiences with the business. There is a lot of influence in the receiving end of courtesy, so much so that a customer might be swayed by information they received from other customers and not from the business. So to have a good courtesy base sending out the right message and good vibes I believe is critical for good business. Thank you for allowing me to participate in this survey and to give recognition and praise to Jay and Nick, and all of your other wonderful staff. I appreciate you all. More

over all satisfied with the job but 89 dollars for brake pads was over charging as they should of been more like 40 and the car was not cleaned when I pick it up with the service plastic and dirty ripped pa pads was over charging as they should of been more like 40 and the car was not cleaned when I pick it up with the service plastic and dirty ripped paper on the floor and wax marking on the window which is should of not been done with a 542 dollar brake job along with a 14.95 oil change as well) More