Toyota of Tampa Bay

I was an customer of another local Toyota dealer for the past 5 years. When I started to have problems with my Toyota Prius after a service/recall experience that was UNACCEPTABLE to say the least, I called past 5 years. When I started to have problems with my Toyota Prius after a service/recall experience that was UNACCEPTABLE to say the least, I called and spoke with Service Rep Joe Trozzo from service department. Let me just say, Joe Trozzo was patient and informative from the very beginning. He asked I bring in the vehicle to see why I was possibly getting bad MPG all of a sudden. I stopped by the next day and he reviewed my prior Toyota Service Bill and had a service mechanic look over my entire car. While I waited, he gave me a tour of the BEAUTIFUL dealership which is BEYOND customer friendly and I could not wait to bring my 11 yr old to experience the next service with me. Once complete, both Joe and the Mechanic came and spoke with me about issues they had found where I had been OVERCHARGED $100 to remove a part that should have been free since it needed to be removed for the recall. Joe did not charge me for the service check and gave me suggestions on how to keep track of the mileage so he could review the data if I chose to come back to the dealership. If I chose to come back? Without pressuring me to do so he GAINED A NEW DEVOTED CUSTOMER. I have since come back to see Joe for an oil change and he remembered my MPG issue which we reviewed together. During this visit, he continually kept me abreast of the ETA of my vehicle since it was a busy Saturday for the service department. My daughter and I enjoyed the theater area, kid zone and food bar. It was time well spent getting a vehicle serviced. WHO CAN SAY THAT??? I am lucky to have found such an HONEST service rep and will continue to use him for all my service needs as well as refer all my friends and family not only to Joe but to utilize the dealership!! More

Hi I recently purchase another tacoma pre-runner from Hi I recently purchase another tacoma pre-runner from Toyota of Tampabay. My return to purchase can only be described as coming back to the best deal Hi I recently purchase another tacoma pre-runner from Toyota of Tampabay. My return to purchase can only be described as coming back to the best dealership in my own hometown of Tampa. Jon Maffai is Business Sales Manager and without him I would not have reached my goals during my purchases. He consistently worked within my parameters to get us into all our vehicles. Sales in Tom Jones was great as well. Came back for a service for some rims being switched out which resulted in our warning lights coming on. Scheduled the appointment and was very well taken care of. My new truck was washed, vaccumed and top off with gas. Aaron Carr in service is a true professional and great representation for Toyota. My experience was so good I personally told his boss about it. As a result of all around good experience I hope to may a lease deal for my sons first new Tacoma Pre-runner. Thanks for being a great dealership you all should comment your self for working at a really good dealership. Joe Messina More

Unprofessional customer interaction by Jeffrey Ratliff and by finance department Mr Scott Walls( will not help customer find lowest finance rate, rates offered were about 2% higher than other toyota deale and by finance department Mr Scott Walls( will not help customer find lowest finance rate, rates offered were about 2% higher than other toyota dealerships and, and very arrogant stating he makes a lot of money doing what he does ). More

This dealership does not have it's act together at all. I took my 2009 Toyota Highlander in for a simple oil change and asked them to run it through the car wash. When they brought it back to me, th all. I took my 2009 Toyota Highlander in for a simple oil change and asked them to run it through the car wash. When they brought it back to me, they had charged me for a car wash but I didn't get one. Next, they finally ran it through their car was and brought it out....with paint scraped off my back bumper and the bumper itself hanging off my car! They fixed this problem the next week and I decided to give them a second chance. Big mistake! I got two tires replaced with an alignment and had to make an appointment for 3:00pm. They were told what car it was and what tires would be needed the day before. The next day they didn't have the tires and it took 3.5 hours with an appointment for 3pm to get 2 tires put on the car....but it gets much worse. The bill was $613. This week we discovered that they charged our debit card twice. $1226 for two tires?!? They don't want to refund the money and are telling us to contact the bank. Well, we did. The bank says they ran the card once as debit and once as credit and they got paid twice. Don't ever go here! There is no excuse for that behavior....and toyota- you are not fast, friendly, fair or fun. More

Horrible service and products at this dealership. On my last visit I SCHEDULED an appt at 3:00pm for an alignment and check engine light read. I was told the wait time would be approx an hour, hour and a last visit I SCHEDULED an appt at 3:00pm for an alignment and check engine light read. I was told the wait time would be approx an hour, hour and a half max. I left toyota at 7:30PM (4 and 1/2 hours later). As I drove my car home I realized it was pulling to the right. I wasted my time and my moeny all for nothing. I cam in for a simple alignment and not even that was done correctly. Ironically my toyota battery that was purchased a year prior stopped working 1 week later. That was my second battery from totyota in the past 2 and 1/2 years. It was a prorated battery and toyota told me that unless i went to the same dealership i would not get reimbursed. Seriously? Would you go to the same dealership to get a "new battery" every year. I refuse to. If they are not going to give me a decent working product and actually providing service to my car; then why should i waste my time going there. Honestly I am not a complainer, but with the disrespect they showed me I figured other people should be aware. Avoid this dealership- coupons and all; it is not worth it. More

I found Miki to be friendly, efficient and honest. Miki I found Miki to be friendly, efficient and honest. Miki also washed my car and bought lunch. I will see him again when it's time for another new car I found Miki to be friendly, efficient and honest. Miki also washed my car and bought lunch. I will see him again when it's time for another new car. Thanks, Nancy and Chris More

Horrible at correcting a mistake made on their end on my registration. I've been calling them for two weeks and they haven't returned my call and the receptionist has been hanging up on me all day, btw, she registration. I've been calling them for two weeks and they haven't returned my call and the receptionist has been hanging up on me all day, btw, she'll answer the phone nicely but just keeps "transferring" me to no one. Apparently I've been driving a care that's not registered for over 6months, I just found this out because I went to renew my registration and the DMV won't let me register the car until the registration is fixed. Toyota hasn't done anything to fix, now I'm stuck! Toyota sends me to the DMV and the DMV sends me to Toyota. I think Toyota of Tampa Bay should just step up and fix the problem, after all it was their mistake. Jef Schwartz has a little attitude, telling me that if I don't listen that he'll just go home, I was trying to explain to him the situation and he just kept telling me that he can't help me. David Farner has been working on this for me and promised to call me back two weeks ago and hasn't called and is avoiding my calls. What to do! Do much for excellent customer service! More

Dont go to this place without doing your research.. They will rip you apart (Paid atleast 2k more.It was completely my fault). I bought my corolla (used) much overpriced and now finding it too hard to sell will rip you apart (Paid atleast 2k more.It was completely my fault). I bought my corolla (used) much overpriced and now finding it too hard to sell. No Ethics. And service center is very bad. they intimidate us with their ignorance. More

The service was terrible. I purchased a new Camry and when I took it home i had immediate problems with the car vibrating. I called the sales person immediately on my way home. He told me to bring it bac when I took it home i had immediate problems with the car vibrating. I called the sales person immediately on my way home. He told me to bring it back in to service first thing next morning. I did and service took 4 hours with me pushing to get a response to what was wrong with the car. They finally told me the car tires are out of balance and I had a defective tire. They didn't have a new tire and asked me to come back the next morning,and they would have a new tire. I came back the next morning I waited another 3 1/2 hours until I finally got service to tell me the tire was still not in stock. They were waiting for a delivery. I was there from 7:30 am til 11:00 am. I had to complain to the sales person who got the service mgr involved to find out what was going on. Also the dealership to ask a few important questions regarding my paperwork and I had to wait 10 minutes till I hung up 3 different times when the receptionist was to transfer my call. I talked to the sales person and insured me he or the finance dept. would call me back within 2 hrs. Till this day I haven't heard from anyone. On their website you can "Ask the GM". I sent him a request for answers and never got a response. I WOULDN'T RECOMMEND ANYONE TO BY A CAR FROM "TOYOTA OF TAMPA BAY". Horrible, Horrible service....... More

I received 2 letters in the mail for a new program they had for people who have filed bankruptcy but did not put their current car in the bankruptcy. I did not realize that even though I was making payment had for people who have filed bankruptcy but did not put their current car in the bankruptcy. I did not realize that even though I was making payments on my current car on time it was not helping me reestablish my credit because it was an old loan. I had no intentions of trading my Jeep in, I loved my jeep and told Will that upfront. The only car I would even consider trading my jeep for would be a new camaro. Well guess what I drove out of there with a 2012 Camry and I love it. I have purchased several new cars of the years and this was by far the best car buying experience I've ever had. I did not get aggrivated or ready to walk out once. It went very smooth. My last jeep I purchased from Courtesy in Brandon...it took me 2-1/2 weeks of going in and out of there to finally agree to purchase, that experience was a nightmare and thats what I was expecting at this dealership. I was pleasantly surprised and would without a doubt purchase another toyota from there. More