Toyota of Tampa Bay

I recently bought a Toyota Highlander and dealt with quite a few staff members at Toyota of Tampa Bay. I found all these gentlemen to be very friendly, knowledgeable and helpful. They also worked well quite a few staff members at Toyota of Tampa Bay. I found all these gentlemen to be very friendly, knowledgeable and helpful. They also worked well together, as a team. They were attentive to our needs and helped make buying this vehicle a great experience. More

I was in the market for a new car when my Scion xA was totaled in a rear end collision. I previously bought my xA used from Toyota of Tampa Bay. Toyota is a brand I trust and I have always had good expe totaled in a rear end collision. I previously bought my xA used from Toyota of Tampa Bay. Toyota is a brand I trust and I have always had good experiences with them so I began the search for my perfect Toyota vehicle; specifically looking for a manual Toyota Camry. Considering I am a poor college student, I needed everything out the door under $20000 with 0% financing for 60 months. After visiting several dealerships in the Orlando area (I am a UCF student) I was extremely fed up and frustrated with the car buying process. Tons of salesman were constantly telling me that they couldn't give me what I wanted and consistently trying to sell me into a Corolla or a more expensive Camry. Even though it was less convenient for me, I decided to broaden my search to the Tampa Bay Area, where I bought my xA from a year and a half ago. I saw that Toyota of Tampa Bay offered online quotes for cars, which was perfect for me considering I don't live in the area. I submitted my inquiry late that night. Bruno, the Internet Sales Manager, emailed me promptly the next morning with a quote on a car. After speaking back and forth throughout the day through email (which he responded to extremely fast, almost always within the hour) we found the perfect car for me with everything I had been asking for: 0% financing for 60 months and all under $20000. He even helped me to save more money by telling me about special deals and sales that no other dealership bothered to tell me about. At no point did I feel like he was trying to up-sell, discourage, or be deceitful to me. Throughout the entire process I felt like Bruno truly cared about me as a customer and what was best for my budget. He was extremely helpful, friendly, and professional. He spoke highly of his fellow employees and the dealership, which instilled confidence in my choice of dealership. He also taught me more about shifting and manual cars, which was super nice of him. Bruno and David Farner also helped me to qualify for my car by myself! It's the first car I have ever had that has been solely under my name. It's so exciting! I am extremely grateful to Bruno and David for helping me take the right step into adulthood by giving me the opportunity to establish great credit. David was really nice, professional, and helpful when it came down to all of the paperwork. I didn't feel extremely pressured into the warranties and options he presented to me and appreciated his concern for my car's well being. Oh, and the electronic signing was awesome. Even though going to Tampa was a little out of my way, I don't regret it for one second. The level of customer service that I received at the Toyota of Tampa Bay was exceptional. I hope that everyone who visits the dealership gets just as great of an experience as I had. I also recommend Bruno for a raise because he was the best "car salesman" I have ever met! Thank you so much Toyota of Tampa Bay for new Camry and the excellent customer service I received. I love my new car! I will never forget it and will recommend everyone I know to your dealership. More

It was great experience. Also Mr. Dillon was great. I am happy that I don't have to bargain much and I got the best deal. Mr. Dillon was aware about other dealers price and would like to give the best he co happy that I don't have to bargain much and I got the best deal. Mr. Dillon was aware about other dealers price and would like to give the best he could able to so I did't have to bargain. I am also sure that my future service experience will also be great!!! More

My experience at Toyota of Tampa Bay was unlike previous experiences at car dealerships. Bruno was very informative without being pushy. Also my car purchase did not include a manager coming to bully me int experiences at car dealerships. Bruno was very informative without being pushy. Also my car purchase did not include a manager coming to bully me into thinking I'm getting the best deal possible. The entire deal was managed by the salesman including going online checking reviews and pricing. Bruno also has followed up after the purchase to see if I have any questions or concerns. During the financing portion of my purchase David was very personable and straight forward making the whole experience as enjoyable as possible for signing your life away. Then also the dealership did have a new owner presentation that was excellent allowing you get meet with individuals from all departments. I would highly recommend purchasing a Toyota and if you do from Toyota of Tampa Bay! More

We had an excellent experience with our purchase at Toyota of Tampa Bay. I would recommend this dealer and my salesman Mr. Finch to my friend and relatives. All the features on the vehicle were explain Toyota of Tampa Bay. I would recommend this dealer and my salesman Mr. Finch to my friend and relatives. All the features on the vehicle were explained with a lot of detail. Thank you for your assistance to buy our new Yaris. Keep it going! More

This is our second transaction with this company. We will keep on coming back because of people like Bruno and Rocky who know how to treat people - and make the transaction actually a pleasant experienc will keep on coming back because of people like Bruno and Rocky who know how to treat people - and make the transaction actually a pleasant experience. We have had Toyota's for many years and have walked out of many dealerhips because the salepeople and the finance managers were so rude. This was a very pleasant experience - actually our second wih this dealership but certainly will not be our last! Thank you Bruno and Rocky for a very pleasant experience. And the car rides like a dream!!!!! Sincerely, Francine and Marvin Lapidus More

I have purchased over 20 cars to date and have yet to experience such a professional team of employees. Currently I own 2 Toyota's and lease one other, and have no plans to alter my choice of manufacture experience such a professional team of employees. Currently I own 2 Toyota's and lease one other, and have no plans to alter my choice of manufacture. Specifically due in point to my most recent experience at Toyota of Tampa Bay. I initially placed a request for purchase via the internet, and was amazed at the speed of response. Toyota of Tampa Bay not only was the first responder, but the most accurate and detail oriented. Rocky and Jason were the only sales representatives, of the 6 or 7 that responded, that were willing to work to earn the business, additionally the only ones that actually read my request. I was sent quotes for every version of vehicle from competing dealerships, except for the vehicle I submitted. I sincerely appreciated the patience Jason demonstrated explaining the details, and amenities of the new vehicle to my wife. He was very accommodating, respectful, and patient. The same is true for the finance department. Normally I dread the thought of having to under go the finance process due to previous experiences, however I can not say enough about Dave Farner. He made the most unpleasant of experiences very easy and stress free. I can not say enough about my experience and will most definitely consider Toyota of Tampa Bay my only stop in the future. Kudos to Rocky, Jason, and Dave for their professionalism, attention to detail, and customer service. More

I had a great experience buying a new 2010 Prius from Jason Hunter at Toyota of Tampa Bay. He answered all my questions about the car, pricing and the financing by email and phone, so everything was all Jason Hunter at Toyota of Tampa Bay. He answered all my questions about the car, pricing and the financing by email and phone, so everything was all set without any additional negotiating or extra hidden costs when I went to the dealership to pick up the car. More

Lack of responsiveness to original price request. Confused vehicle price quote - Highlander Sport with data sheet for SE (explained during visit as Sport and SE are both referred to as "Sport")! O Confused vehicle price quote - Highlander Sport with data sheet for SE (explained during visit as Sport and SE are both referred to as "Sport")! Only dealer EVER that has told me they were more willing to deal on a vehicle they did not have on the lot rather than one we test drove that had been around three months! Despite lower invoice and exactly the same hold backs they wanted to charge us more. I think it was leading to a "well we can get you in this vehicle now and save you the drive back - tell you what we'll do it for the same price" but I'm cynical! Typical "nice guy then closer" tactic - and the talk down as if you're two years old tactic to push towards purchase. "We're going away to think about it - can we have our trade keys" was heard as "you need a moment to think - why do you need your keys"? Finally got a set of keys that weren't ours "oh so sorry" Basically all the usual tricks that internet shopping is supposed to eliminate - we did buy but not here! More

Two weeks ago, I went to the internet and visited their website; I made an inquiry form their website about a new Toyota Camry. Matthew Mackowiak contacted me promptly and provided me with the information website; I made an inquiry form their website about a new Toyota Camry. Matthew Mackowiak contacted me promptly and provided me with the information that I was inquiring about. I went to the dealership to test drive the car, and Matthew provided me with an out the door price that was excellent; I knew because I have shopped around at other Toyota dealers in the area. At the end of my visit, Matthew introduced me to his manager, Eddie Rivera, to see if Eddie can reduce the price a little more. After a little discussion, I told both of them that I will need time to consider the offer. Both Matthew and Eddie were very patient, pleasant and did not try to pressure me into making decision right there and then. They told me that they understand, and they are there to help me if I need more help in making the decision easier. They are absolute professionals who treat customers with respect, dignity and patience. They make car buying experience a pleasant one; after all, the customer is the one spending tens of thousands of dollars. We deserve to be treated with respect and dignity; I went to some other dealers who treated me like an inmate being interrogated and bombarded with high pressure tactics. Fortunately, I went to Toyota of Tampa Bay and met Matthew and Eddie. I went back to their dealership yesterday and bought a Toyota Camry. Matthew checked my car in great detail to make sure everything is to my complete satisfaction, and answered all my questions and requests very patiently. I admitted to him that I am very picky and detail oriented; he told me that he completely understand; Matthew is such a professional!! He listens and goes the extra miles to make sure I am satisfied with everything. Their financial person, David "Griff" Griffith, was great as well; he made the paper work processing smooth and presented all information clearly, including additional services, and patiently without any high pressure tactics or trickery to sell me any additional services. This has been the best car buying experience I have had. I highly recommend you to give Matthew and Eddie a try if you are looking for a new Toyota! I want to recommend good businesses, especially good people like these, when I found one because it is harder and harder nowadays to find one! It is having good people like these that makes a company successful and makes people want to buy here. More