Toyota of Sylacauga

Oil change Had anOil change schedule for 730 didn't start on it till 830 didn't get out of service area until 900 I will go back to lynch toyota where I bought c Had anOil change schedule for 730 didn't start on it till 830 didn't get out of service area until 900 I will go back to lynch toyota where I bought car because vaden would not sell me car for what they did tried to deal with u guys twice and u failed both times More

Poor service Takes forever to get anything done. Last visit was for oil change only and it took 1 1/2 hrs. Then when I start to leave my dash was open with cabin a Takes forever to get anything done. Last visit was for oil change only and it took 1 1/2 hrs. Then when I start to leave my dash was open with cabin air filter missing. Had to go back in and ask for someone to fix this. Another visit was to have tires balanced it took 2 hrs. I just don't see coming back again. More

The service is unbelievably hilarious.get real My review will be really short find the next closest dealer and take it there. This Center has absolutely hired children people with absolutely no exp My review will be really short find the next closest dealer and take it there. This Center has absolutely hired children people with absolutely no experience most of them initially came from Walmart I do not believe that they are certified in Toyota at all assembly believe that it's just hilarious. I'm not mad at all I actually enjoyed entertainment More

New Tacoma Purchase I parked on the lot, walked into the showroom, told Jeff Smith, Vaden's General Manager, that I was interested in a new Tacoma and features I was look I parked on the lot, walked into the showroom, told Jeff Smith, Vaden's General Manager, that I was interested in a new Tacoma and features I was looking for. Jeff quickly glanced at his inventory list and said he had a truck that met my exact specifications and referred me to Marty Hamlet who took me to the truck. He could not have been more friendly and helpful. Marty looked over my trade and told me what it would take to make the deal. I made a reasonable counter offer, and we shook hands. Brooke Catalan, Finance Manager, expertly handled the paper work which took only about 10 minutes. In a total of one and a half hours from driving onto the lot, I was driving my new fire engine red (Barcelona Red Metallic) Tacoma off the lot and on my way to dinner. In more than five decades of buying new and pre-owned vehicles this was by far the smoothest and best experience that I have ever had. Vaden's personnel made it quite enjoyable. If you are considering a new vehicle, even different make, you would do very well to reconsider for a Toyota and make the drive to Sylacauga, Al. for the lower prices, lower taxes, and the great people at Vaden. More

Service on make of vehicle other than Toyota I drove into the service lane at Vaden Toyota without an appointment and met service writer Kandie Bowman. I asked if they could "work me in" for a s I drove into the service lane at Vaden Toyota without an appointment and met service writer Kandie Bowman. I asked if they could "work me in" for a service on my Ford Escape, and with a great smile, she said, "Sure." She escorted me to the comfortable and clean waiting area where there were complementary, snacks, water, coffee, and buttered popcorn. Twenty minutes later she returned with a checklist that suggested several items that needed addressed but did not "push" or insist they be addressed "right then" as is fairly common in the auto repair industry. I gave the okay to go ahead with the oil and filters and a couple of other critical items but deferred other items that could be done later. Another twenty minutes and I was on my way after settling the bill that was at least 10% less than I had come to expect at other facilities in the Sylacauga area. Thanks Kandie and Vaden. More

Great service My experience with Vaden Toyota was great! They took care of all my needs and kept me updated and informed every step of the way! Highly recommend thi My experience with Vaden Toyota was great! They took care of all my needs and kept me updated and informed every step of the way! Highly recommend this dealer! More

Always great This dealership has always gone beyond expectations for us. The service department has always been great and they always work with you on your servic This dealership has always gone beyond expectations for us. The service department has always been great and they always work with you on your service appointment and gets you back in your car as soon as possible. Been using this dealership since 2010. More

Very please Everyone was very nice and did a great job . I didnt have to wait to long .very happy with the service. Would recommend Toyota to everyone. Everyone was very nice and did a great job . I didnt have to wait to long .very happy with the service. Would recommend Toyota to everyone. More

Great Experience !! Great Experience purchasing my new Toyota Tacoma. All my questions were answered. Everyone I met were Friendly and Helpful. Stefani has a great att Great Experience purchasing my new Toyota Tacoma. All my questions were answered. Everyone I met were Friendly and Helpful. Stefani has a great attitude and was wonderful to meet and work with. If she did not know the answer, she would get it. Donnie was very nice and helped me understand the mechanics of purchasing my vehicle. Enjoyed meeting and working with both members. More

Very good The service writer was very helpful, nice and knew what she was talking about and what needed to be done to service my vehicles. She answered all of The service writer was very helpful, nice and knew what she was talking about and what needed to be done to service my vehicles. She answered all of my questions. More