Toyota of Sylacauga

Curious of recommendations I came for an oil change. I knew you would recommend services as you always do. However one of your recommendations bothered me. You said that my batt I came for an oil change. I knew you would recommend services as you always do. However one of your recommendations bothered me. You said that my battery failed. You have me no documentation of this as I just had work done on my battery and the positive hook up. I saw there is some corrosion, but you all know some is normal. I also know of two other individuals that have visited your service center lately and had the same recommendation. Both of which had them checked and they were good. This bothers me as I have come to rely on you for my wife’s car. Making recommendations that are not required is not good practice. Especially she. Trying to sell a two hundred dollar battery. More

I had an excellent, fast, friendly experience purchasing my new Camry. Alice was great and very knowledgeable about the questions I asked about the vehicle. I’m very happy with my purchase! It was a big cha my new Camry. Alice was great and very knowledgeable about the questions I asked about the vehicle. I’m very happy with my purchase! It was a big change going from a Tahoe to a car but this Camry had everything I wanted and great gas mileage. My husband is 6’6 and with his seat all the way back there was still leg room for the kids and room above his head. Even trying a mid size SUV, the Camry had more room. I would definitely do business with Alice and Vaden Toyota again! More

Love my car! I love my car! I love how everybody at the dealership was so kind and helpful! Definitely recommending to all my friends looking for a car! I love my car! I love how everybody at the dealership was so kind and helpful! Definitely recommending to all my friends looking for a car! More

No-nonsense dealership! Finally, a no-nonsense dealership! After visiting and talking with numerous dealers and salespeople, only to be disappointed every time, I tried Vaden Finally, a no-nonsense dealership! After visiting and talking with numerous dealers and salespeople, only to be disappointed every time, I tried Vaden Toyota of Sylacauga. I am so fed up with add-on "fees", mandatory "options", and run-arounds/excuses that other dealerships make. Vaden Toyota was like a breath of fresh air. The sales process was straightforward and simple. Other car dealers normally take 4+ hours to process a sale. At Vaden, I was out the door in less than 2. Many thanks to my salesperson, Alice! This is how purchasing a car should be! More

Friendly, quick service The maintenance team greeted me quickly and was very friendly. Getting the service scheduled and details confirmed was a quick and simple process and The maintenance team greeted me quickly and was very friendly. Getting the service scheduled and details confirmed was a quick and simple process and the team made sure I had arrangements to either be picked up or enjoy the waiting area. More

Great experience! Everyone was so very nice! I had to have an oil change and tires rotated, and I was in and out in about 30 minutes. Everyone was so very nice! I had to have an oil change and tires rotated, and I was in and out in about 30 minutes. More

Garbage The service manager said it would be $963.64 to fix the front left wheel barring housing assembly. And 2 day wait on parts. Parts not on hand, I can The service manager said it would be $963.64 to fix the front left wheel barring housing assembly. And 2 day wait on parts. Parts not on hand, I can understand. What wrecked me was he said only the toyota parts will do, (witch he said would be a $300.00 part) and I would have the same issue in 10,000 miles if I installed it myself. So a $300.00 part with some 663.64 in shop time. That sounds like a scam. Absolutely not. To me this is a bummer because I want a new truck and is the closest dealership to me. But then also when I asked the maintenance manager for the finance paper work to get the part done, for some reason he can't get it for me and the finance guy was on lunch. (I get it people need to be on lunch). When he is done, comes into the waiting area tosses the clipboard on mylap says "fill this out". No introduction, still half eating lunch, no common courtesy... so that did it for me. If that is how they treat customers and veterans that's fine. I'll take my business else where. More

Pleasant Transaction In the past, I'd rather have teeth pulled than shop for a car. I very much dislike double and triple-teaming and "oh, one more offer". NONE of that In the past, I'd rather have teeth pulled than shop for a car. I very much dislike double and triple-teaming and "oh, one more offer". NONE of that happened at Vaden Toyota. I received a more than fair value for my trade-in, a great price on a RAV4 and wonderful customer service (thank you, Donhnovan! and Donnie!) This review is written less than 24 hours after I purchased the car so we'll see how after-sale support goes but I expect it to be as customer focused as the sale process was. More

They lied about the clutch in my truck The clutch in my truck has a squeak in it. I asked 3 times to make sure before I signed the papers was anything wrong with the clutch, they said no. T The clutch in my truck has a squeak in it. I asked 3 times to make sure before I signed the papers was anything wrong with the clutch, they said no. Took it back to the service department and they said put silicone spray on it, it still squeaked. I took my truck back for a oil change and tire rotation had them check out the clutch again now they say it was under the truck and the warranty did not cover the clutch and it was going to cost me $1300.00 out of my pocket to fix. They lied and now I have to pay $1300.00 More

Fast and efficient Appointment for having driver's side mirror replaced. Appointment time 8:30 . Done at 9:15 . I got a fair price and gave me half hour off on labor. Appointment for having driver's side mirror replaced. Appointment time 8:30 . Done at 9:15 . I got a fair price and gave me half hour off on labor. More