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Toyota of Surprise

Surprise , AZ

2.4
60 Reviews

13543 North Autoshow Avenue

Surprise , AZ

85388

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Showing 60 reviews

May 02, 2019

Excellent service! Ron Carter’s customer service is beyond exceptional. He was kind and listened to me and never tried to push anything on me. I was contemplating purcha More

by nursejen01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Carter
May 03, 2019 -

Toyota of Surprise responded

Thank you for the positive feedback! We are happy to know that your experience with us went well and that Ron provided you with exceptional customer service by being kind and attentive. It is great to know that you are happy with your Toyota and we truly appreciate your kind words. We look forward to any future visits.

May 02, 2019

Buying a new van This dealership was very helpful in finding the van that we wanted . They didn't have what we wanted in stock so they searched for a dealership that h More

by art-torgie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Franciscus
May 03, 2019 -

Toyota of Surprise responded

Thank you for the positive feedback! It is wonderful to know that you find our dealership to be helpful, especially Christopher who provided you with the best customer service. We are also happy to know that we were able to find you the vehicle you were looking for and we hope that you will visit us again soon!

May 02, 2019

Amazingly Awesome Experience!!!!! Chad in the Service department was INCREDIBLE!!!!!! He was extremely patient and very knowledgeable. He answered all of my questions and it was such a More

by Kristyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Hinson
May 03, 2019 -

Toyota of Surprise responded

Kristyn, thank you for the positive review and rating! We are so glad to know that Chad in the Service Department was incredible during your visit by being patient, knowledgeable, attentive, and making the process go smoothly. We appreciate you recommending Chad and we hope that you will continue to visit us in the near future!

April 30, 2019

Great car purchase experience Dealer provided a fair trade valve for car and worked with us to find the right vehicle at a fair price. The team approached for sales team allowed us More

by Redcat
Price
Recommend Dealer
Yes
Employees Worked With
Kylie Wills & Mike Grahn
May 01, 2019 -

Toyota of Surprise responded

Thank you for sharing! We're so glad to have provided you with a pleasant experience. If there is anything else we can do, let us know. We are always happy to help.

April 26, 2019

Great experience Great people, Lisa is amazing, management was caring even after I purchased my new Toyota Highlander. A great overall team who actually matched and be More

by Htownprod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Apr 27, 2019 -

Toyota of Surprise responded

Hello, Thank you for sharing your amazing experience regarding Lisa and your visit. Congratulations on your new Highlander. We appreciate your service and look forward to assisting you with the proper maintenance of your vehicle. See you soon.

March 03, 2019

Three strikes - in one trip. Two weeks ago I scheduled a service appointment for my girlfriends son's Prius. Yesterday I was called to verify the appointment with Ken at 9:00 AM t More

by Lacrosse
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ken was to be my contact but he was a no show.
Mar 04, 2019 -

Toyota of Surprise responded

Hello, I am concerned to learn about your disappointment with your recent service appointment. Your feedback is important to us and I would like to discuss this matter with you to better understand what happened. Can you please provide me with your preferred contact information to lgoldstein@penskeautomotive.com? Thank you, Lew Goldstein General Manager Toyota of Surprise

July 30, 2018

Great Customer Service Narrowed it down to a Mazda CX5 and they happened to have one! Roxanne was a superstar in making the deal work! The paint guy went above and beyond More

by Sassy Red Mazda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roxanne
Jul 31, 2018 -

Toyota of Surprise responded

We were happy to help you! It's great to know that you were impressed by the customer service you received from Roxanne and the rest of our team. Please come back anytime if we can assist you with anything else.

May 10, 2018

Bait and switch Manager Preston gave me a quote over the phone for out the door Corolla, he added $500 when we got there. Bunch of liars, don't deal with Surprise Toy More

by Cristian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Preston
May 08, 2017

Two vehicles for service It is not often if ever you receive service that is above and beyound what you pay for, but that is the case with toyota of surprise. They fix things More

by Lynn Hosek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior Solorio
July 15, 2016

Not a pleasant experience I have been shopping for a new Tacoma for some time. I have a trade which is in great condition so I am in no rush to buy. I found a Tacoma that match More

by Tacomaguy2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Graham Faria
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