Toyota of Surprise

Once again, just two months later, we had the pleasure buying our second Toyota from Keith Willis at Surprise Toyota. To say Keith made the process of buying another Toyota as smooth as possible is an und buying our second Toyota from Keith Willis at Surprise Toyota. To say Keith made the process of buying another Toyota as smooth as possible is an understatement of the service he provided. Keith is very personable, upfront and goes the extra mile to meet or exceed your needs. We highly recommend Keith Willis at Surprise Toyota. More

Scott McEwan is OUTSTANDING ! !! Excellent Customer Service Everytime Great place to buy your next car !! Excellent Customer Service Everytime Great place to buy your next car More

Great sales person that we dealt with. Kim made us want to come back and buy a Toyota! And we did! Kim made us want to come back and buy a Toyota! And we did! More

I brought my 2024 Tacoma in for factory warranty work, including multiple recalls and a primary issue where the truck constantly thinks a trailer is attached when it isn’t. I worked with Jacob, and they k including multiple recalls and a primary issue where the truck constantly thinks a trailer is attached when it isn’t. I worked with Jacob, and they kept the truck for a full day. I was told it needed a software update and that a recall addressed this exact problem. The next day I got the call that everything was fixed and ready for pickup. I didn’t even make it out of the service port before the exact same warning popped up on the dashboard. Nothing had changed. I went back inside to speak with a service advisor. Jacob had already left for the day, so I explained the situation to another advisor. Instead of trying to help, he immediately gave me attitude, said he had “no clue” about the truck’s history, and came off snarky and unprofessional. There was no ownership, no attempt to resolve the issue, and no concern that I had just wasted a full day without the problem being fixed. What makes this more disappointing is that I’ve purchased a used vehicle from this dealership in the past and had a genuinely good experience, which is why I came back for service. Unfortunately, this visit was the complete opposite and a major letdown. At that point, I left and went to another dealership to try to get the issue properly addressed. Extremely disappointing experience from start to finish — poor communication, poor service follow-through, and unprofessional staff. I won’t be returning here for any future service. More

I paid off my Highlander lease from Toyota of Surprise and it took me only 1 hour of time after scheduling the appointment. I appreciate and value the service Toyota of Surprise provides and will continu and it took me only 1 hour of time after scheduling the appointment. I appreciate and value the service Toyota of Surprise provides and will continue to engage with them with my car purchase needs. More

We were able to talk to Tony Erwin right away and he did a wonderful job.of takinng us through the process of finding a car that fit our needs, a 2026 Toyota Camry. He clarified all financial aspects and c a wonderful job.of takinng us through the process of finding a car that fit our needs, a 2026 Toyota Camry. He clarified all financial aspects and clearly answered any questions. The whole process was clearly presented. Tony is very pleasant and had our needs as his guide. A true asset to Toyota of Surprise and any customer he aids. Larry Piano More

Tony was very patient with us and got us a really good deal would highly recommend deal would highly recommend More

Our family has been buying Toyotas for years, and two weeks ago I purchased a 2026 TRD Pro from Tony Ewing. My husband and I have bought several vehicles from him, and we’ll absolutely keep coming back. weeks ago I purchased a 2026 TRD Pro from Tony Ewing. My husband and I have bought several vehicles from him, and we’ll absolutely keep coming back. Tony treats every purchase like a relationship, not just a sale. He really listens, never pressures us, and always makes sure we get exactly what we’re looking for. As veterans, we appreciated that he made sure our veteran discount was properly applied. This was also the quickest vehicle purchase we’ve ever had. Everything was smooth and respectful of our time. The finance department was great too, and the updated technology made the process simple and efficient. Freddy Hernandez was great! The only small suggestion I’d make is that if someone is there during dinner time to finalize a purchase, a dinner gift card would be a thoughtful touch. (Maybe from local restaurants to help support them) We’re truly grateful for Tony’s care throughout this experience. If you want service that goes above and beyond, reach out to Tony Ewing. Tell him Jen sent you. More

We worked with Tony who was very patient and considerate of all situations. He took his time to understand our goal when shopping for a new vehicle and presented multiple options without any pressure to “ma of all situations. He took his time to understand our goal when shopping for a new vehicle and presented multiple options without any pressure to “make a sale”. When that decision came clear, he was more than ready to help and we were complete within an hour. Great buying experience! Ask for Tony! More

Kim was amazing! She was patient with all my questions and helped me get a good deal that exceeded my expectations. She made the car shopping experience a more comfor She was patient with all my questions and helped me get a good deal that exceeded my expectations. She made the car shopping experience a more comfortable one for me. More