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Toyota of Surprise

Surprise , AZ

2.4
60 Reviews

13543 North Autoshow Avenue

Surprise , AZ

85388

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Showing 60 reviews

June 26, 2019

Vehicle of my dreams Tony and Lisa from Toyota of Surprise were amazing!! Found me the perfect vehicle at the price point I needed! Also get me a great interest rate! The More

by Special K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa B, Tony Ewing
Jun 26, 2019 -

Toyota of Surprise responded

That's great to hear! We are so pleased to hear that Tony and Lisa got you a great vehicle at a great price! We truly appreciate your recommendation as well. It was our pleasure to serve you!

June 25, 2019

Awesome customer service and no hassle I knew exactly what I wanted and didn’t want. Scott and Mike took that information and presented me with everything I asked and no more. I would recom More

by Ginnifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott and Mike
Jun 25, 2019 -

Toyota of Surprise responded

Hi Ginnifer, thank you for the five-star review! We are pleased to hear Scott and Mike have gone above and beyond in helping you with your vehicle needs. It was a pleasure working with you. We hope to see you again!

June 24, 2019

They Worked Me In Prius auxiliary battery died on a Friday. They worked me in on an already booked Sat. They got me done and on my way before noon. Junior was accommoda More

by Gordie2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior
Jun 24, 2019 -

Toyota of Surprise responded

Thank you for sharing your positive review and feedback! It was our pleasure to take care of you and your vehicle! Please let us know if we can do anything else for you!

June 22, 2019

Service department needs streamlining I went in for the 10K Toyotacare service. This used to take under an hour at my former dealership. I was there for 2.5 hours. Finally had to ask about More

by Lucy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary
Jun 24, 2019 -

Toyota of Surprise responded

Lucy, I am sorry to hear you felt disappointed in regards to any unexpected delays during your 10K ToyotaCare service. Given the opportunity, I would like to speak with you about your experience. Please email me at lgoldstein@penskeautomotive.com. Thank you, Lew Goldstein General Manager Toyota of Surprise

June 16, 2019

Excellent customer service My service agent Greg was very friendly and was also vet thorough at introducing me to the dealership. I bought my Tacoma at another dealership beca More

by Daniel13
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Jun 17, 2019 -

Toyota of Surprise responded

Hi Daniel13, Thank you for sharing your five-star review with us! We are so happy to know Greg has provided you with outstanding service. Congratulations on your new Tacoma! We truly appreciate your business and hope to see you again soon.

June 15, 2019

Toyota care service Friendly, quality service. Parts department needs more merchandise and impulse items. I would more than likely purchase some things while waiting. Com More

by BlueCam1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Dormal
Jun 16, 2019 -

Toyota of Surprise responded

Thanks for sharing your feedback about our services! If there is anything we can do for you, please don't hesitate to let us know directly. We look forward to any future visits.

June 14, 2019

Very good dealership. Very Professional. Very good experience. Everyone I spoke with was very knowledgeable and Professional with me and my wife. No high pressure at all. We felt at ease thr More

by iluvu777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All employees I worked with.
Jun 14, 2019 -

Toyota of Surprise responded

Hi there, Congratulations on your new Prius! It was great working with you. We look hope to work with you again!

June 08, 2019

Toyota of Surprise First Service Experience Toyota of Surprise serviced a recall notice on a 2018 Tacoma Off Road truck and a 5,000 mile checkup. Everything was fine and I would recommend this More

by bbirch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager was " Dov ".
Jun 09, 2019 -

Toyota of Surprise responded

Thanks for your recommendation for our service department. We are delighted your first service experience with us for your Toyota Tacoma went smoothly. Please let us know if we can assist you again and we look forward to any future visits.

May 28, 2019

Within Nearly Seconds! In my experience going dealer to dealer to find the right vehicle, I was Very short on time. Toyota of Suprise was as quick as possible and I not only More

by Hilario
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saul Aguirre,Lew Goldstein
May 25, 2019

Knowledge handled with Kindness Was a Saturday, car wouldn’t start at home, roadside assistance helped me get car to dealership service. GARY from service was on top of my entire e More

by Great oucome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service and Bluetooth guru
May 26, 2019 -

Toyota of Surprise responded

That is great news. Gary is very good at what he does. Let us know when we can help in the future.

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