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Toyota of Surprise

Surprise , AZ

2.4
60 Reviews

13543 North Autoshow Avenue

Surprise , AZ

85388

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Showing 60 reviews

September 28, 2022

Terrible, horrible, 0% customer satisfaction at this dealership. Never trust their representative and servicer manager. They will lie to you and make promises that they will not keep. Making customers t More

by youdeezing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad
Sep 30, 2022 -

Toyota of Surprise responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about the cost of services completed by our Service Team during your visit. Please contact our Customer Service Team at (623) 209-8514 so that we may discuss this further. Best, Customer Service Team (623) 209-8514

May 24, 2022

Called for price to exchange transmission fluid and was quoted $325. Called Toyota of Avondale and was quoted $299. Made appointment on-line at Surprise because they are only two miles from my house and ha More

by fpbrailo
Price
Recommend Dealer
No
Employees Worked With
Junior
May 25, 2022 -

Toyota of Surprise responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your satisfaction with our Service Department. Can you please send your preferred contact method to me? Thank you, Larry Tabloff General Manager Toyota of Surprise ltabloff@penskeautomotive.com

April 06, 2022

Got the exact Sienna I wanted and without ridiculous sales games that other local Toyota dealers were playing. More

by Needavacation
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony A.
Apr 06, 2022 -

Toyota of Surprise responded

Thank you for your positive review. It is fantastic to know that our team could meet your expectations. Thank you for choosing Toyota of Surprise and we look forward to your next visit. Larry Tabloff General Manager Toyota of Surprise ltabloff@penskeautomotive.com

December 30, 2021

Used vehicle bought from Toyota and in less than 2 weeks I had it breakdown on me. I took it to the dealership and they quoted me $1800 to fix. I replaced the part myself that they said was faulty and when More

by JJ Luque
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith
Dec 31, 2021 -

Toyota of Surprise responded

JJ, Thank you for sharing your review. Your feedback is important to us here at Toyota of Surprise and I would appreciate the opportunity to speak with you to address your feedback in regards to your vehicle purchase. Please email me at lgoldstein@penskeautomotive.com with your preferred contact information. Thank you, Lew Goldstein General Manager Toyota of Surprise lgoldstein@penskeautomotive.com

Jan 01, 2022 -

Toyota of Surprise responded

JJ, Thank you for sharing your review. Your feedback is important to us here at Toyota of Surprise and I would appreciate the opportunity to speak with you to address your feedback in regards to your vehicle purchase. Please email me at lgoldstein@penskeautomotive.com with your preferred contact information. Thank you, Lew Goldstein General Manager Toyota of Surprise lgoldstein@penskeautomotive.com

Jan 18, 2022 -

JJ Luque responded

Keith reached out asking for my contact info for his manager and I also sent you an email with my contact info 2 weeks ago. I have not received any other contact.

December 04, 2021

Set appointment to see car, salesman acted as if he knew nothing about it! Told us then car had been taken off the "for sale" inventory and was being sent to auction. We had made arrangements to see the ca More

by slreevo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Byrne
Dec 06, 2021 -

Toyota of Surprise responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Toyota of Surprise and would like the opportunity to discuss your interest in a vehicle previously in our inventory. Can you please send your contact information to me at lgoldstein@penskeautomotive.com? I look forward to hearing from you. Lew Goldstein General Manager Toyota of Surprise lgoldstein@penskeautomotive.com

June 23, 2021

Sales team was excellent. However their service team is worthless. I bought a vehicle, and 5 days later it broke down on us. I called the service advisor told them what happen. The first thing they said wa More

by robertg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erik, Mitch, and Eddie
Jun 25, 2021 -

Toyota of Surprise responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your experience with our Service Department. Can you please send your preferred contact method to me at lgoldstein@penskeautomotive.com? I look forward to hearing from you. Lew Goldstein General Manager Toyota of Surprise lgoldstein@penskeautomotive.com

June 02, 2021

They charged me for 70,000 mile maintenance that didn’t need to be done they lied and stole charged me for service I didn’t need. Thousands of dollars. I could have fed my kids or paid bills with More

by Seriously
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
Jun 02, 2021 -

Toyota of Surprise responded

Hello, I would like to learn more about your recent service visit. We pride ourselves on the high-quality standards we maintain here at Toyota of Surprise and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at lgoldstein@penskeautomotive.com? Thank you, Lew Goldstein General Manager Toyota of Surprise lgoldstein@penskeautomotive.com

Jun 03, 2021 -

Seriously responded

You can send me an email

Jun 05, 2021 -

Toyota of Surprise responded

Hi, Can you please send us your email so that we can contact you? Thanks! Best, Lew Goldstein General Manager Toyota of Surprise lgoldstein@penskeautomotive.com

Jun 09, 2021 -

Seriously responded

I was charged for 70,000 maintenance I didn’t need I had thousands of dollars of work done there now all that work is in question too . Does Derek and Briana work there Jessica Parsons?

April 01, 2020

Don't buy here!!! And if you do please take my warning and don't buy all the extra crap they try to sell you after they sold the car to you.. This happened to me twice now BOTH TIMES AT DEALERSHIPS BE More

by Ls3ppv60
Recommend Dealer
No
Employees Worked With
Erik flores
Apr 03, 2020 -

Toyota of Surprise responded

Hello, I am concerned to learn about your disappointment regarding your post-sales experience. We strive to provide honest service to all of our guests and it is regrettable that you felt otherwise. Given the opportunity, I would like to speak with you about your experience. Please email me at lgoldstein@penskeautomotive.com. Thank you, Lew Goldstein General Manager Toyota of Surprise lgoldstein@penskeautomotive.com

July 23, 2019

Tui is unmatched in customer service! I recently purchased a Tundra & I could not have done it without Tui’s help. He explained the different packages & body styles to accommodate my famil More

by gt3simpson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tui
Jul 23, 2019 -

Toyota of Surprise responded

Thanks for taking the time to share your experience working with Tui to shop for a truck. We truly appreciate the referrals. If there is anything else we can do for you, please do not hesitate to let us know. We are always happy to help.

June 26, 2019

2019 Toyota Tacoma Pro Great service!!! I found the specific vehicle I was looking for online, and was located at this dealership. From the moment I contacted them, until th More

by Casteel11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 26, 2019 -

Toyota of Surprise responded

Thank you for the five stars! We are happy to hear that Eric and Anthony made your visit go so smoothly. We appreciate your recommendation as well. Please come back at any time.

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