Toyota of Surprise

SERVICE DEPT SUCKS. Not the mechanics, the bosses. I had over $3,000 work done on my exhaust system here. That work was done and done well. HOWEVER: (1) the truck was Not the mechanics, the bosses. I had over $3,000 work done on my exhaust system here. That work was done and done well. HOWEVER: (1) the truck was returned dirty & unwashed. Intentionally, per the invoice. (2) They wanted over $110 for an oil change while they had the car. Service manager refused to match a $69.99 deal another Toyota local dealership was offering. Dismissed out of hand. (3) No multi-point vehicle inspection was performed as is typical at dealerships. This despite the vehicle having some obvious problems when driven. I've had service experience at Toyota dealerships in Washington, Oregon, California and Missouri. Toyota of Surprise was by far the worst of those experiences. I'll never go back there for anything! The way that they conduct their business indicates an early bankruptcy anyway. Good riddance. No need to contact me with excuses and/or platitudes. My business is forever gone. More

Set up a service to have driver seat work on I get there said want a 190.00 a hour to look at it told he would get to it when his guys could get to it and I told him I had a 940 appointment he said that was said want a 190.00 a hour to look at it told he would get to it when his guys could get to it and I told him I had a 940 appointment he said that was just with him typically when you set up an appointment for Service that’s the time you were given that’s when they were gonna look at it and he said no he said it also could take a couple hours to figure out what’s wrong with it told him if he ain’t working on it now then apparently he doesn’t want my business. I told him his choice and he said he couldn’t do it now, so I jumped in the car and started to leave and I thought I’d go in and talk to the manager of the dealership , he seem to be a little bit more concerned but let me back over to the manager of his department and that guy didn’t care one way or another. He pretty much said pretty much the same thing so he said I can help you. You can wait and I told him I had time set up already and he said that’s not how it works and I said that’s how it should work anywhere else you go that’s how it works. He said sorry I can’t help you he said yeah you’re sorry and I’m out here so More

I bought a 2021 Tacoma new here. I did enjoy working with finance dept however, service has left me not wanting to go back. I live an hour away and have tried to communicate with ser I did enjoy working with finance dept however, service has left me not wanting to go back. I live an hour away and have tried to communicate with service intake my logistical problem. I've scheduled service twice- 1st appointment available, and was left waiting 3-4 hrs. for a basic oil change. I would have made arrangements to leave vehicle if extensive work was needed. But my gosh, this was a lack of courtesy. .Additionally after each tire rotation shortly there after I lost TWO hub caps! Management took care of the one and left me paying for the other! I actually decided to go back and have a duplicate ignition key made and had to wait again almost 4 HOURS! Supposedly the blank they had was cut wrong so they had to go to another dealer to get another blank to cut.. I also have to add that I had to be extra proactive on purchasing the vehicle due to lack of follow up by my salesmen .I paid for the vehicle in full with an extended warranty that I probably didn't need, or should I say won't be using in their dept. More

First time new vehicle purchase was excellent! I worked with Eddie/Edgar and it was my best vehicle purchase experience so far that I've had. First time buying a brand new vehicle and I was explai I worked with Eddie/Edgar and it was my best vehicle purchase experience so far that I've had. First time buying a brand new vehicle and I was explained every step, communication was top notch and ability to work with me on my monthly payment affordability and trade in worth. From beginning to end, I’d say it was a great experience and I recommend anyone to Eddie as their next salesman for a vehicle purchase. More

Went into dealership after tpms sensor started leaking air. The 2022 Highlander has less 36k miles and less than 3 years old. Was told TPMS sensors NEVER break unless someone breaks them physically, thus air. The 2022 Highlander has less 36k miles and less than 3 years old. Was told TPMS sensors NEVER break unless someone breaks them physically, thus Toyota will NEVER approve warranty service on them. I’ve owned Toyota vehicles for over 20 years and this is the first time I have issues with a car defect and wow the way they make you feel, seriously reconsidering my planned purchase of the 2024 Tacoma. Poor warranty service. Wanted over $480 for sensor, had it replaced at Firestone for $118. More

I purchased a used 2023 Nissan Pathfinder here with very low millage. The advertised price was way below anything comparable, so I suspected bait and switch. I was already pre-approved for financing throu low millage. The advertised price was way below anything comparable, so I suspected bait and switch. I was already pre-approved for financing through my credit union and I met Scott and asked for an OTD price. He did not try to steer me towards payment discussion. The price was as advertised. Instead of negotiating lower, I asked for delivery because I lived an over an hour away. Both Scott and Ramon agreed to follow me back all the way to my home, which was over an hour away. They got home late that night! Great above and beyond treatment by Scott and Ramon! More