Toyota of Stroudsburg

After dealing with a very friendly salesman, Bryant, Ron came out to talk to us because we were about to leave due to feeling the pricing was not good enough, for our trade in and the vehicle we were intere came out to talk to us because we were about to leave due to feeling the pricing was not good enough, for our trade in and the vehicle we were interested in purchasing. After the almost 2 hours that we had to wait to get trade in value, and for them to discuss without me what my options were. I assumed customer service would have been a priority, but I was very wrong. Instead of talking to us at all, Ron ignored me (the vehicle purchaser) and obnoxiously repeated several times to my fiance "How do you know what its worth, where are you getting your value?" Silly me, I figured that when purchasing a car, especially a pre-owned that prices were meant to be discussed and negotiated. What kind of fool would willing pay sticker price without at least trying to get it lowered? Ron refused to even acknowledge that we had any say in this, almost as if we were doing him the favor of looking at the car. I have never felt so disrespected before. Especially by someone who's job is to try and convince me to buy a car, not to try and make us feel like he is god. Will never even consider returning to this establishment. Ron was rude and "in our faces," apparently not caring if he made sale or what we thought. More

I had a very positive buying experience. Kevin had a good understanding of what I was looking for and he exceeded all my expectations. I would highly recommend Kevin and as a matter of fact I have alre good understanding of what I was looking for and he exceeded all my expectations. I would highly recommend Kevin and as a matter of fact I have already recommended Kevin to someone interested in buying a new car. I told Kevin I would see him in about a year when my daughter passes her driving test. Joe More

Matt was very friendly and courteous...and knowledgeable about the RAV4. But, above all, I was impressed when he called me two days later and said that I had left a CD in the CD player of the car I traded about the RAV4. But, above all, I was impressed when he called me two days later and said that I had left a CD in the CD player of the car I traded in. The CD was a gift, so I was very happy that he "went the extra mile" to retrieve it for me. He not only met my customer service expectations, but he exceeded them! More

I don't know if my review went through. I got an error when I submitted it. Anyway, here it is again.... I had a very pleasant experience with the purchase of my new car thanks to Matt Napolitano. Matt is when I submitted it. Anyway, here it is again.... I had a very pleasant experience with the purchase of my new car thanks to Matt Napolitano. Matt is a very confident young man, very knowledgeable with Toyota cars and answered all my questions and concerns. I love my new Rav4 and want to thank Matt for all his help to make this experience a very pleasurable one. I think Matt is an asset to Toyota's reputation. More

Awesome service and pricing, although considering I had walked in with a cashier's check to pay in full for the purchase and had already chosen a vehicle, the wait for the F&I part of this was unacceptable walked in with a cashier's check to pay in full for the purchase and had already chosen a vehicle, the wait for the F&I part of this was unacceptable. There is definately room for improvement there. Thank you, Daniel Toader More

I wasn't planning on buying a car on this specific date, but Kevin's knowledge of Toyota helped convinced me. He did not pressure me, but instead, worked up a great deal that I would not have received at H but Kevin's knowledge of Toyota helped convinced me. He did not pressure me, but instead, worked up a great deal that I would not have received at Honda and other dealers. I'm very happy with the 2010 Toyota Rav4. All the options I would have paid extra for with Honda and others, were already included with the Toyota. For example, tinted glass and floor mats would have been an extra charge in the Honda CRV, as that was my previous vehicle. One last comment is that the Toyota Rav4 drives smooth like a car. I'm very happy with my purchase and will deffinately see Kevin on my next visit to Toyota. Thanks Kevin! Delia Gil More

Thank you for good service. Nice people, Good Thank you for good service. Nice people, Good environment, nice place. Before I came to Toyota I visited Honda and Nissan dealerships and I learned Thank you for good service. Nice people, Good environment, nice place. Before I came to Toyota I visited Honda and Nissan dealerships and I learned that the prices where almost the same the trade-in option was almost the same, but people where different. I should be given a lot of credits to John Salvo for his professionalism and patience to deal with people and his wish to find the best solution for customers. Also it was big pleasure to talk to Kevin Kelly to fill his attention. Again thank all for good service. More

Everything went extremely well, and I received friendly and honest treatment. I wish there had been better financing rates 0-1.9% as opposed to 2.9%, like they had at some dealerships, and although Kevin and honest treatment. I wish there had been better financing rates 0-1.9% as opposed to 2.9%, like they had at some dealerships, and although Kevin wasn't familiar with the high tech options on the car, he was quick to get someone to help out, thus saving us both time. All in all, a very positive experience, and I will be back! More